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request to index and digitise. Title: Uncovenanted servants, Madras 1702-1767, 1768-1769, 1821-1827, 1828-1838. films #2186518, 2186519

request to index and digitise (make available online).
Title: Uncovenanted servants, Madras 1702-1767, 1768-1769
films #2186518,
Title: Uncovenanted servants, Madras 1821-1827, 1828-1835
films #2186519

many thanks

Refer 'Support' Case 05696759
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  • This is a customer forum. If you want to request a film to be digitized, you will need to contact support. FamilySearch will then check relevant contracts and laws to see whether it can be digitized, and if it can, they will give that film priority.

    To index a film requires FS to establish an Indexing Project. They would probably not have a project for just a single film, but rather an entire series of films. Again, such a request needs to be made to FS.
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  • A van Helsdingen

    As far as I was aware, this IS the "FamilySearch" ( "GetSatisfaction" ) 'Feedback' Forum, (is it not?); and, as such, the poster has EVER RIGHT to request the "Indexing" and "Digitisation" of a Film or Films from "FamilySearch", that have not been, to be "Indexed"; and/or. "Digitised", in THIS Forum; and/or, through a 'Support' Case - either, is acceptable.

    As far as I am aware, personnel from the "Indexing" Department of "FamilySearch" also monitor this Forum.

    There have been many previous request in this Forum for particular Films to be, "Indexed"; and/or, "Digitised", whether it be for a single Film; or, multiple Films; or, a 'set'/'series' of Films.

    And, if you would have taken note of the whole post, the poster has also submitted a 'Support' Case.

    There is certainly nothing wrong with submitting the request in both this Forum and as a 'Support' Case.

    'Yes', you are correct, "... To index a film requires FS to establish an Indexing Project. ...".

    And, 'Yes', you are also correct, that "FamilySearch" "... would probably not have a project for just a single film, but rather an entire series of films. ...".

    I am certain that the particular Films (x2) that have been requested are part of a 'Set'/'Series' of Films; and, hopefully, that entire 'Set'/'Series' of Films will now be, "Indexed"; and/or, "Digitised", that much faster, due to, this post; and, the corresponding 'Support' Case.

    I can attest that, you have a much better chance of getting a matter (ie. any matter) "Actioned" through posting in this Forum, rather than just by submitting (and relying on) a 'Support' Case.

    By the way, there is also ANOTHER avenue to make such a request like in this post; and, that is the "Community.FamilySearch" Forum. In fact, there are a number of places to make a request like this in that forum. In that Forum, you can post a General "Question"; or, post a "Question" specifically against "Indexing"; or, post, being, a "Comment" or "Poll" or "Question", in the "Indexing Chat" Group, of that Forum.

    There are always other avenues open to us, rather than just submitting a 'Support' Case.

    But, personally, I much prefer the, option; and, opportunity, to do both, (1) post in the Forum(s) [ie. this Forum, especially; and, the "Community.FamilySearch" Forum]; and, (2) as a 'Support' Case.

    So, in essence, the poster of this post, was quite at liberty, to make a request to have Films "Indexed" and "Digitised", in this "FamilySearch" ( "GetSatisfaction" ) 'Feedback' Forum, as much as through a 'Support' Case, which they have done, as well.

    Brett
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  • 1
    Be aware that these films, if digitised, will not be available on home computers, rather they will be available through Family History Centres and FamilySearch Affiliate Libraries, as are other films in the same series
    "A return of all offices, places and pensions, civil, political, military and commercial held under the East India Company within the United Kingdom and colonies"
    https://www.familysearch.org/search/c...

    I think if you want these records to be considered for indexing you would need to explain to FamilySearch what data there is in the records, and why it would be of value to have it indexed, because these records do not appear to be standard baptismal, marriage or burial records.
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  • MaureenE

    'Yes', you are correct in that, NOT ALL, "Indexed"; and/or, "Digitised", records, will be available to ALL Users/Patrons at their Home; and, in some cases, they will/may have to come to:
    - The "Family History Library" (FHL) in "Salt Lake City", Utah, USA;
    - A "FamilySearch" Library;
    - A "Family History Centre" (FHC) - a number World Wide;
    - An "Affiliate" Library - a number throughout the World,
    to view those records.

    And, in the particular case of the "Films" that are the subject of this post; 'Yes', you are most probably correct.

    I am certain that the poster of this post is well aware of that.

    But, 'No', I DO NOT think that a User/Patron needs "... to explain to FamilySearch what data there is in the records, and why it would be of value to have it indexed ...".

    All Films (ie. Records), need to be, "Indexed"; and, "Digitised", eventually.

    Just by requesting that a "Film" be, "Indexed"; and, "Digitised", in itself, IMPLIES that, to the User/Patron, there is a significant importance for getting information from; and/or, viewing, that Film.

    I am not implying that a User/Patron should not advise/explain why a particular Film is important to them; but, that should not be a requirement.

    Certainly, if enough Users/Patrons request a particular Film; then, that in itself, also IMPLIES, that there is a definite (almost, urgent) need for "FamilySearch" to "Index"; and, "Digitise", that particular Film.

    Brett
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  • 1
    A van Helsdingen & MaureenE

    FYI

    I am please to advise that the poster of this post, informed me, a couple of weeks ago, that, through her 'Support' Case, she was notified that the Films they she requested, were so Indexed, with the Images associated, in reasonably quick time.

    She was so pleased.

    You cab be lucky.

    Still nothing wrong with posting such a request in this Forum - you never know, it possibly helped her 'Support' Case.

    Brett
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  • Brett, I can see from the catalogue entry "A return of all offices, places and pensions, civil, political, military and commercial held under the East India Company within the United Kingdom and colonies"
    https://www.familysearch.org/search/c... that the microfilms 2186518 and 2186519 have been digitised.

    You refer to films "so indexed" but there is no indication from the catalogue that the films have been indexed so they can be searched. Are you referring to searchable indexed records?

    If so, how does one access these indexed records? Is there a URL link?
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  • MaureenE

    Those Films were always available on Microfilm; but, not viewable 'on-line'.

    NOW, those Films are viewable, to ALL, 'on-line', with with additional "Restrictions"; but, only available to view at, the "Family Histotry Library" in Salt lake City; or, a (Church) "Family History Centre"; or, a "FamilySearch Affiliate Library".

    The whole point that I was trying to get across in this post was that it does not hurt to post in this Forum, as well as creating a 'Support' Case, for Films to be, either, "Indexed"; and/or, "Digitised" - more quickly than such would normally be the case.

    Brett
    • view 1 more comment
    • Perhaps the situation has changed, but I have just found another thread where (9 months ago) employee Robert Raymond wrote, in response to a similar query:

      "Are you suggesting digitization of an existing FamilySearch microfilm? If so, follow the process explained here: https://www.familysearch.org/ask/sale... Contact FamilySearch with your request using one of the methods on this page: https://www.familysearch.org/ask/help

      Are you suggesting digitization of microfilm belonging to another library? If so, we cannot help you. Ask the intellectual property owner of that microfilm.

      Are you suggesting digitization of original records, not already on microfilm? If so, I can give you guidance on how to request digitization of those records."

      Okay, this does not deal with the indexing factor, but that would usually take considerably more time than the digitisation process AND be subject to FamilySearch having permission to publish the results.
    • Keep in mind also when you go to the catalog if the film has a DGS number it's already been digitized so sending in another request will not help. Those that have DGS numbers and not view-able are just waiting for a contract to clear for viewing. Last I heard any film ordered in the last 7 years even once have been digitized. We are now working on those films that haven't been requested ever.
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  • I’m very frustrated
    Phil SOME OF US ARE GETTING MAD AT FAMILY SEARCH AND ARE AT WHITS END OF WHAT TO DO WITH MANY ISSUES. Their is many issues, not just film issues. What is people to do about them? Issues with Films, Explain why the church has not tried to work out contracts to show them on line, while they are waiting to be indexed, that would fix a big chunk. I could go about other issues,since his is a film issue I am trying to stay on topic!, at the same time making you aware their is many issues and people are mad.
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  • 1
    S.

    What don't you understand?

    It is the Record Holders who dictate what can and cannot (whether, "Index" and that "index" and any "Image" made available, on-line; or, not) happen to the records!

    "FamilySearch" does its very best to try to get the, "Indexes"; and/or, "Images", made available on-line.

    Even though the Record Holder may authorise "FamilSearch" to "Film" the record, they may NOT give authority for "FamilySearch" to place the "Indexes"; and/or, "Images" on-line!

    Some of these Record Holder want "Money" from the use of such record, some have other reasons.

    "FamilySearch" has a myriad of "Contractual" Arrangements with the myriad of Record Holders; and, I think that "FamilySearch" is doing a absolutely great job at getting the best deal they can in those "Contractual" Arrangements.

    I would rather that "FamilySearch" had authority of "Film" the records, even if they could not get access to "Index" and publish those "Indexes" and "images", rather than NOT be able to "Film" the records at all.

    There is NO use whatsoever in getting mad with "FamilySearch".

    Try to consider the myriad of Record Holders; and, the myriad of requirements that each of those individual Record Holders may have, then you may get some idea of the scope of the whole matter that "FamilySearch" must deal with each and every day.

    The whole matter of getting all the records "On-Line", is MUCH bigger than 'the average person in the street' realizes.

    Take a step back; and, be thankful that "FamilySearch" has got as MUCH available on-line as they have; and, are striving to get MORE on-line.

    You must remember that "FamilySearch" (and by extension, the Church") is NOT a "For Profit" Business/Organisation.

    What "FamilySearch" (and by extension, the Church") does by way of these record is absolutely phenomenal, with the resources that are available.

    Just be THANKFUL, not mad.

    Brett
    • Brett I understand that, all I am saying is I wished they could work it out to where they can put them on line to let people view them while they are being indexed, I am very thankful, but It really stinks when you need some records, It really stinks that they will not allow films to be ordered also, but My concern is a little one with films, mainly because of the information re-guarding them, it is mainly some other issues I am having with Family search.
    • I suggest that you contact record custodians of records you wish to view and ask three questions: 1. Why do the restrictions to access exist? 2. Are there alternative ways to view the records? 3. Would you consider relaxing the conditions of access?
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  • S.

    It is NOT a simple matter with regard that "FamilySearch" (and, by extension, the Church") NO longer "Dispatches", both, Micro Fiche; and Micro Film.

    The "Dispatches" of, both, Micro Fiche; and Miro Film, ceased in about October 2017.

    If I recall, one of the reasons proffered for the cessation was that MUCH of the Records where, either, "Index" (and, that "Index" was 'on-line') or 'in process'; or, if NOT "Indexed" the respective "Images" were 'on-line' and "searchable" or 'in process'; and, that by about 2020 (or, there abouts) most of the remainder would be.

    Hard to believe, I agree.

    But, ...

    That said ...

    I later heard that one of the main reasons for the cessation, was that the "Medium" for the "Fiche" and "Film", was getting harder and harder to get; and, more and more EXPENSIVE to procure.

    This was later backed up, in this Forum, in another post, with the additional information that, the "Makers" of the "Medium" for the "Fiche" and "Film", were going/getting out of the business of, making; and, supplying the "Medium"; as, it was becoming "unprofitable".

    The COST "Recovery"; for Copying; and, Dispatching, the Micro Fiche; and Micro Film, would have been very prohibitive for "FamilySearch" (and, by extension, the Church").

    Users/Patrons would NOT have been able to afford the cost of the, Micro Fiche; and Micro Film, at higher prices than they already were, back in October 2017!

    So, can you NOW understand WHY the "FamilySearch" (and, by extension, the Church") NO longer "Dispatches", both, Micro Fiche; and Miro Film.

    There is always a reason; and, those reasons are not always what we want to hear!

    Now ...

    As to the "Other Issues" you are having with "FamilySearch" ...

    We are ALL having "Other Issues" with "FamilySearch" ...

    Some are "harrowing"; or, even, "horrendous" ...

    Some of my 'Support' Cases have dragged on for 21⁄2 Years (or more); before, they finally get "bumped" up the line (not from want of trying/requesting); and, the "Higher" Level 'Tier' (Usually, Level 3), turns around when they see the case, for the first time; and, say: 'Yes', your are correct, we can, DO; or, address/fix, that, no problems!

    You are NOT alone ... in that respect.

    'Keep your chin up'!

    'Life was not meant to be easy'!

    'Everything will sort itself out in the wash" (or, the 'millennium', which ever comes first)!

    Calm down.

    Take a deep breath.

    Brett
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  • Besides the film media the machines that read them could no longer be maintained for almost the same reason. Vendors going out of business that supplied the machines or parts. Vendors that also repaired them also going out of business. The lack of media was the kicker that caused the discontinuance.
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