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I’m disappointed

Suggestions Ignored ???

I am not vain enough to think that any suggestions I may put forward are either unique or earth-shattering, but I put them out there for consideration. If it makes my life easier, then it may be of assistance to others as well.

I have made several suggestions in the past and, as far as I can see, they have simply been ignored. It wouldn't take much for a moderator to at least pen a short reply such as "this idea has been suggested in the past and a decision been made not to implement it at this time."

For example: I suggested that in the pull-down menu above, which lists two possible topic types, "Idea" and "Praise" that a third (or possibly more) type be added, "Complaint". This suggestion appears to have gone through a wormhole into an alternative universe.

Come on FamilySearch, a little common courtesy goes a long way.
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    First, every message thread in this forum is read by at least one FamilySearch representative.

    Second, this forum is not part of FamilySearch. It is a site that FamilySearch is using for feedback. The options are controlled by the programmers of the GetSatisfaction.com. Either an option exists or if does not.

    FamilySearch employees have limited time with respect to what we post in this forum. Their prime interest has to be with areas where they and the development teams can actually do something.

    Over the several years I have been participating in the forum, I have witnessed that very few FamilySearch employees have time to even use some of the features of this site. No one employee acts even as a moderator, though if I or someone else misbehaves, someone from FamilySearch will contact us and remind us of proper behavior in our community. That seldom happens, as it is. We are largely on our own.

    Now to the FamilySearch site. All suggestions are given consideration and we have been told that they are appreciated. Problems are given priority based upon have much a given problem impacts users. A noted problem can sit for months before anything is done. Feature requests are likewise prioritized and those that can be implemented as part of an update, may be assigned to one of the development teams. Others may never be implemented—it all depends upon the availability of resources, which are limited.

    FamilySearch is a free site. It is supported by the voluntary religious contributions of the membership of The Church of Jesus Christ of Latter Day Saints. As such, consideration is given to the “widows mite.”

    I’m not sure that any feature request is rejected except maybe those which are impractical. There are no moderators, only us users who share our experience and one or more employees as their time permits who may respond.
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    • Very true, A. Because there is no money-raising campaign with regard to monetary contributions, the amount of money that comes from non-members is limited. I've had a couple of people ask how they can contribute and at that time, I was unaware of the link that is available on FamilySearch, and so, had them fill out a donation slip indicating "other" and Family History -- they wanted to remain anonymous -- and we slipped the envelope under the local Clerk's office door (our FHC no longer handles any money).

      As to indexing/review and volunteering at FHCs, yes. When we first opened, we could not have done it without the help of many of the members of the local genealogical society. They still participate from time to time, but really appreciated the fact that they could order in films and have them available locally for use. We have only a few non-members on our staff now, but they are still very much appreciated for their service.
    • The link for donating is not easy to find, but it is on the site map (an option below and on most FamilySearch pages), under "Volunteer" -- the page is at https://ldsp-pay.ldschurch.org/donati... - Note that this is via the Church's lds.org site.
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  • Mike,
    Thanks for your suggestion, I think it would be helpful. Below is a topic where you may want to add it to other suggested forum improvements.

    While those 'in charge' infrequently respond, we sometimes see things adopted which were suggested in this forum. (Often with such a time lag it may seem coincidental.)

    https://getsatisfaction.com/familysea...
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  • As Tom pointed out, the getsatisfaction.com website is supported by a different company for FamilySearch. Although they have a bit of control over the website's built in features, actual administration over the site is done by Get Satisfaction (recently acquired by Sprinklr).

    https://getsatisfaction.com/corp/

    Anyway, if you ever have suggestions about the handling of the forums, I'm not sure who you would really contact. FamilySearch is the one monitoring the discussions but if something goes wrong with the website itself, the following is the only solution that I have found. Do Note that the response I got back from Get Satisfaction was very fast in all cases:

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