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Technical issues with Photo Tagging.

I have noticed a technical issue with the memory tagging that developed yesterday and is consistent across all web browsers and on multiple computers. Tagged photos do not consistently show up as a profile picture in the circle next to the names. I added and tagged over a dozen photos yesterday which are not showing up at all. This morning I have been able to get some of them to show up if I go back in and select them as my "preferred portrait" (what a pain) but this only works on the person's main page. The newly tagged photos still don't show up on the Family Tree view or on other people's pages in the Family section. Also, because the tagging shape has changed from a circle to a square, there is no way to tag photos in such a way that they look good in the circle. I see lots of cut off chins and uncentered faces now despite careful tagging.
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    The profile picture issue seems to have resolved itself now, with the pictures showing up where they are supposed to but I still really hate the new square tagging tool. Why give us a square to tag something that is supposed to fit in a circle? It seems incongruent.
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  • Welcome to the community support forum for FamilySearch. FamilySearch personnel read every discussion thread and may or may not respond as their time permits. We all share an active interest in using the resources of this site and as users, We have various levels of knowledge and experience and do our best to help each other with concerns, issues, and/or questions.

    It sounds like a problem that existed for some time when memories were introduced. There was a significant problem getting a tag and its associated frame to surround the person in a photo. A lot of the problem had to do with the nature of the photo that was uploaded.

    Documents use a rectangle (square) to frame a name. If the photo is set up as a document, then that is the method that is used for tagging. The solution is to move the photo from being classified as a document to being classified as an image. Then you should be back to tagging with the circular frame, rather than a rectangular frame.
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  • I’m let's wait and see
    It appears that "sometime in the night" of 23-24 October (Tuesday/Wednesday) that FamilySearch started a new Photos tool for tagging that is shaped like a square/rectangle with slightly rounded corners. In some ways it is easier to use and allows for more optimal space chosen within the tagged area--often the previous circle would include far too much (as in unnecessary or undesired) area and content as you would try to get the maximum content in either the depth or width of the image desired. But, I can see, as Jenn Marie expressed above, that it will be trying "to fit a square peg into a round hole" when the tagged face is selected to be the Person Profile, which is a circle in shape, and some content is bound to be lost in that process. So, perhaps the Person Profile will need updating as well....? I have not accessed the Documents section of Memories yet to see if there has been a change in tagging tool as well.
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  • There are a few reasons why the tagging tool is now a square/rectangle:

    1) You no longer need to worry about whether an image is categorized as a photo or document. Previously, photos had a circular tool and documents a rectangular tool. Now there is a single tool that works well for both.

    2) The rectangular tool lets you more easily tag individuals who are on the edge of an image.

    3) The tagging tool is no longer associated with creating a portrait, so trying to create a nice circle for that reason is no longer necessary.

    A new user experience for creating, editing, and deleting portraits will be introduced in the very near future.
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    • I did the same with some of my pictures. They too remained stable regardless of how they were tagged. Unfortunately, I now have ones that were previously fine but now (since it has changed to an algorithm for the profile area selection) have cut off chins, eyes, ears etc. It rather makes me feel like I just wasted about 5 years of my life carefully tagging pictures. I am hopeful that whatever they are creating to replace the profile pictures will seamlessly convert the things that are already there. However, the recent date and place standardization changes have caused so many annoying little "Data Problems" exclamation points to show up where things had been standardized before, so I'm also a bit skeptical. In all my years of doing this I've never bothered coming here and commenting on the changes, I just suck it up and try to adapt, but the picture thing was super discouraging.
    • I suspect I'll run into the same thing, but for now, I don't plan on stopping my research to go back through all the persons who have photos and check their profile image.

      I am reviewing each person as I continue to "flesh out" their profiles and add new sources from other sites. As such, when I take a look at the profile, I will rework, as needed, the profile image.
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  • This reply was removed on 2018-10-24.
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