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Temple Cards not returned to you

My temple is participating in the new procedure of not getting our physical temple card back after we have done an ordinance. Without the physical card with me to remember to do the other ordinances, (ie endowment after the initiatory), it will be easy to forget and miss doing that. I was told I would get a notification, but I did not get an email, call, or text. I called Family Search and they said I had to log in to my account, and look under messages. I never do that on a regular basis. I looked on my Temple list of ordinances that I have reserved and needed to be done, hoping that at least it would show the ancestor's card now needed to be printed again, but alas, it still showed green that the card had been printed. I have many many cards and ancestors that I am doing work for. I think things will get forgotten and ordinances will not get done without the physical cards, or a better system of notifying the patron that work still needs to be done on a reserved ancestor. Thank you.
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  • 2
    Once they implement this procedure in all temples, I think we'll see a change in how cards are printed. It's true that your message of completion will show up in your FS messages, but logging into your account after your session is a good time to do so. For now, print only the ordinance you plan to complete for each visit. You can write down the name you take before you go, take a photo of it or make a copy to remind you.

    You can order the ordinances in your reservations by using the headings of name, sealing, ordinance and date reserved. Hold the shift key down while clicking for a second and third sort.

    Change is hard but it is also needed to accomplish and hasten the work, It was a slight challenge fr me because of the way I organized my cards and my plan for work, but I have grown to love the new system, especially when i had off cards to someone else to do.
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  • Catherine, first, welcome to the community support forum for FamilySearch. FamilySearch personnel read every discussion thread and may or may not respond as their time permits. We all share an active interest in using the resources of this site and as users, we have various levels of knowledge and experience and do our best to help each other with concerns, issues, and/or questions.

    FamilySearch is following instructions that have come down from the General Authorities (First Presidency and Quorum of the Twelve). The decision to no longer return the cards rests with the General Authorities.

    As in all cases where a decision was made by the general authorities that you have concerns about, you should take the matter up with your local Priesthood authorities.

    But, we've been told that there have been instances where a patron has gone to the temple office and requested that they get the card back and it was done. I don't know if the temple presidency authorized that or not or if they were being kind to the patron.

    Regardless, because this is a decision that is going worldwide, then we, as members who sustain our leaders, need to adjust our lives accordingly.
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    Catherine

    You are not alone.

    Many of us are disappointed with the current trial in some "Temples" (that will most likely soon be rolled out to all "Temples") in that the "Cards" are not being returned.

    Just for some 'light' reading, here are a number of recent posts in this FORUM (and, there has also been posts in the "Community.FamilySearch" Forum) on the matter:

    some patrons need temple cards back.
    https://getsatisfaction.com/familysea...

    Not returning cards to patrons
    https://getsatisfaction.com/familysea...

    New Pilot Program
    https://getsatisfaction.com/familysea...

    Pilot Program to Not Return Family Name Cards to Patrons
    https://getsatisfaction.com/familysea...

    Each card has 4 copies to be made, can't afford smart. So flip phones are my deal.
    https://getsatisfaction.com/familysea...

    Not returning temple cards after ordinances done
    https://getsatisfaction.com/familysea...

    Unfortunately, it appears that even though, some; or, many, of us [at least, those of us NOT in/from the "United States of America" (especially, Utah)] want the CARDS to be "Returned" (for whatever reason), it will NOT happening (everywhere), sometime, soon, in the near future - it looks like it is a done deal.

    The more of us who voice our desire to have the CARDS "Returned", not just here or the other Forum; but, through our Priesthood Leadership (ie. Wards/Branches; and, Stakes/Districts; as well as, "Temple" Presidencies); then, just maybe the "Temple Department" and the Leaders of the Church may reconsider; and, allow the "Return" of the CARDS to those who have so requested such.

    We can live in hope.

    Brett
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  • Ron Tanner (FamilySearch.org Product Manager) September 29, 2019 22:35
    The real questions should be what is the most important thing to be done?You tell me the order:

    - Receiving recorded family name cards promptly

    - Accurate recording of completed ordinance

    - Reverence and order in the temples

    - Being able to complete temple visits in a timely manner FHD

    - Printing family name cards at the temple
    • Ron

      If a Member requests that the "Card" be "Returned", after the completion of each "Ordinance" that is performed; then, those "Cards" SHOULD be returned - very simple.

      The Member who wants the "Card" will just have to WAIT for the "Processing" (ie, Recording) to be completed; before, the "Card" is Returned - And, most/many will WAIT.

      ==========

      As to:

      - Receiving recorded family name cards promptly

      As far as I am aware, we have ALWAYS "... Receiv[ed] recorded family name cards promptly ..." (I know we certainly did, even when we visited the "Temples" in the Utah valley).

      I am certain that those in the Utah valley who CAN visit the "Temples" on 'short notice' for a 'quick session' (eg. during their "Lunch" breaks, etc), may NOT have time to wait for the processing to be completed; but, if they WANT the "Cards" back; then, they could pick them up later that day or the next, if they so desire - no problems.

      - Accurate recording of completed ordinance

      There should be always be "... accurate recording of Completed "Ordinance[s]" ...".

      But, we do not live in a "Perfect" - we ALL make mistakes.

      If the "Card" is "Returned" to the Member (as has been the case for some time now); then, if the Member notices that the Completed "Ordinance[s]" was/were NOT recorded; then, the Member simply "Scans" the "Card" with, the 'Date'; and, the 'Temple' Identifier Stamp; and, Submits a Case to 'Support' with the scanned image; and, then, the Completed "Ordinance[s]" will be recorded - simple, no problems.

      - Reverence and order in the temples

      As far as I am aware, there has always been "Reverence" and "Order" in the "Temples" - well, there certainly has in all the Temples that I have visited and Worked in - SO, tell us were there is NOT "Reverence" and "Order" in the "Temples".

      - Being able to complete temple visits in a timely manner FHD

      As far as I am aware, we have always been "... able to complete temple visits in a timely manner ..." - SO, have there been many cases where Members were unable to complete "Temple" visits in a timely manner!?

      - Printing family name cards at the temple

      We have ALWAYS been able to have Family "Cards" printed at the Temple.

      ==========

      WHY are the rest of the Members in the World being held to account for the situation for the Members in Utah valley.

      If only about 6% of the "Cards" are being "Collected" in the Utah valley; then, after a certain period; say, ONE Month - why not, either, "Destroy"; or, "Archive", those "Cards" that are NOT "Collected".

      And, as to those Members who are impatient; and, cannot WAIT for the "Processing" to be completed, on the day, WHY cannot they "Collect" the "Cards" on a later day (or, get them "Posted", at their expense, if they are visiting from afar!).

      I am sorry; but, there is NO good reason WHY the completed and processed "Cards" CANNOT be "Returned" if a Member so requests/desires.

      There have been suggestions how "Secondary" processing (to reduce processing errors) can be effected, even with "Returning" the "Cards".

      The most simple of those suggestions is that when when the "Bar Code" on the "Card" is scanned to record the Work; then, simply scan a image of the (whole) "Card" at the same time; thus, the Temple has a "Digital" image of the "Card" for "Secondary" processing; and, the ORIGINAL "Card" can be "Returned" as normal - it would not take too much or be too difficult.

      Brett
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  • Oh but you're missing one out that a lot of people seem to place far too much importance on: using the cards for their own internal filing system.
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  • Ron Tanner (FamilySearch.org Product Manager) September 30, 2019 00:08
    Good point. A memento, right?
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  • One of the reasons I save cards is not as a memento but as a research log. When I reach dead ends I often pull out cards I have previously completed and look again at the family. In the intervening years more sources are often available and I sometimes find more siblings or spouses or children. I would love a list of names I have submitted work for and then the cards would not be needed. But I guess I could keep my own research log right? :)
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  • Ron

    If a Member requests that the "Card" be "Returned", after the completion of each "Ordinance" that is performed; then, those "Cards" SHOULD be returned - very simple.

    The Member who wants the "Card" will just have to WAIT for the "Processing" (ie, Recording) to be completed; before, the "Card" is Returned - And, most/many will WAIT.

    ==========

    As to:

    - Receiving recorded family name cards promptly

    As far as I am aware, we have ALWAYS "... Receiv[ed] recorded family name cards promptly ..." (I know we certainly did, even when we visited the "Temples" in the Utah valley).

    I am certain that those in the Utah valley who CAN visit the "Temples" on 'short notice' for a 'quick session' (eg. during their "Lunch" breaks, etc), may NOT have time to wait for the processing to be completed; but, if they WANT the "Cards" back; then, they could pick them up later that day or the next, if they so desire - no problems.

    - Accurate recording of completed ordinance

    There should be always be "... accurate recording of Completed "Ordinance[s]" ...".

    But, we do not live in a "Perfect" - we ALL make mistakes.

    If the "Card" is "Returned" to the Member (as has been the case for some time now); then, if the Member notices that the Completed "Ordinance[s]" was/were NOT recorded; then, the Member simply "Scans" the "Card" with, the 'Date'; and, the 'Temple' Identifier Stamp; and, Submits a Case to 'Support' with the scanned image; and, then, the Completed "Ordinance[s]" will be recorded - simple, no problems.

    - Reverence and order in the temples

    As far as I am aware, there has always been "Reverence" and "Order" in the "Temples" - well, there certainly has in all the Temples that I have visited and Worked in - SO, tell us were there is NOT "Reverence" and "Order" in the "Temples".

    - Being able to complete temple visits in a timely manner FHD

    As far as I am aware, we have always been "... able to complete temple visits in a timely manner ..." - SO, have there been many cases where Members were unable to complete "Temple" visits in a timely manner!?

    - Printing family name cards at the temple

    We have ALWAYS been able to have Family "Cards" printed at the Temple.

    ==========

    WHY are the rest of the Members in the World being held to account for the situation for the Members in Utah valley.

    If only about 6% of the "Cards" are being "Collected" in the Utah valley; then, after a certain period; say, ONE Month - why not, either, "Destroy"; or, "Archive", those "Cards" that are NOT "Collected".

    And, as to those Members who are impatient; and, cannot WAIT for the "Processing" to be completed, on the day, WHY cannot they "Collect" the "Cards" on a later day (or, get them "Posted", at their expense, if they are visiting from afar!).

    I am sorry; but, there is NO good reason WHY the completed and processed "Cards" CANNOT be "Returned" if a Member so requests/desires.

    There have been suggestions how "Secondary" processing (to reduce processing errors) can be effected, even with "Returning" the "Cards".

    The most simple of those suggestions is that when when the "Bar Code" on the "Card" is scanned to record the Work; then, simply scan a image of the (whole) "Card" at the same time; thus, the Temple has a "Digital" image of the "Card" for "Secondary" processing; and, the ORIGINAL "Card" can be "Returned" as normal - it would not take too much or be too difficult.

    Brett
    • The same problem exists, Brett. If a card sticks to another while it is being scanned, it will still be stuck together if the entire card is scanned. Of course, it also takes different equipment to scan an entire card, whereas bar code scanners are relatively inexpensive and very fast to operate.

      I know you want to retain your cards, but the General Authorities have established what will be. Talk to your local leadership if you no longer can support them in their decision.
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