Help get this topic noticed by sharing it on Twitter, Facebook, or email.
I’m confident that all your questions will get answered
Cullen Brimhall (Help and Support Product Manager) November 24, 2010 18:43

We encourage you to start using FamilySearch Forums for your problems and questions

With the testing period of our beta site (http://beta.familysearch.org) winding down and getting ready to replace http://www.familysearch.org as our flagship site, a few things with Feedback and getting Support will be changing as well.

This Feedback and Community Support system will be changing to an "Ideas" only system. Meaning it will become a place focused on sharing your ideas on how to improve FamilySearch.org. It is the place where you can interact with Product Managers to help them understand what FamilySearch.org needs to become. It will no longer be a "Community Support" system where you can also get answers/solutions to problems and questions.

There will be however (and are today) many options for you to get answers to problems and questions, this system just won't be one of them. In the future when you click on Feedback anywhere at FamilySearch.org it will take you to Help Center. There in Help Center you'll have access to all kinds of options to get answers and solutions.

1. Self-Help - This option in Help Center will let you search the FamilySearch knowledge base. It's where our Support agents turn first for answers to any question you pose to them.

2. Local Assistance - This option in Help Center will direct you to local Family History Centers where you can get hands on help from real people. There will also be options in the future to get help from a Consultant in your area who has volunteered to help.

3. Community Assistance - This option in Help Center will give you links to Community Support sites specifically focused on FamilySearch. The first one is FamilySearch forums (http://forums.familysearch.org). It is already a very active community. You should go check it out right now. There you can get answers and solutions to both FamilySearch tool specific questions/problems as well as research questions/problems. There will also be other options for Community Support as time goes on.

4. Contact FamilySearch - This option in Help Center will give you access directly to FamilySearch personnel. You can call us, you can have our system call you, there will be an option for you to chat with an agent online, and if you aren't in a hurry you can leave us a message and we'll get back to you later.

If you click any of the "Additional support links" in the upper right side of the main page of this Feedback and Community Support site, you can get into Help Center now. Some of the features I described above in Help Center won't be available until the first of Dec, others the first of January. But the forums site is up and running now with lots of activity. I encourage you to check it out today (http://forums.familysearch.org ).

Let me know if you have any questions about this new direction. Thanks!

-Cullen
Reply
  • I’m not surprised
    Can't try (http://forums.familysearch.org). as it doesn't come up when I select it. This is Friday Nov 26 at 11:11 pm mountain time. patj
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • I’m wondering
    I was succssful using the url- "http://forums.familysearch.org.en/". Note the "en" is missing in the original message. No wonder it bombed.

    However, from what I read above from Cullen Brimhall is "when you click on Feedback anywhere at FamilySearch.org it will take you to Help Center." Two things here.

    I take it we are never going to be free of the irritating brown Feedback thing that blocks the first record of the results.

    The Help Center is apparently specific to familysearch.org questions/comments. "http://forums.familysearch.org.en/" has no subject concerning familysearch.org. It has many other topics but not familysearch.org.

    Am I interpreting this correctly? patj
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • I’m sad. confused and frustrated
    Cullen I tried to submit this via the feedback "box" but the "submit" box did not seem to activate.

    I think the update sounds positive but that interface page that is there seems to leave a little to be desired.

    Anyway here is my comment, do with it as you see fit.

    https://beta.familysearch.org/s/recor...%

    Pretty sneaky doing the lookup in the pilot! However you are not displaying the reference number which does appear in the pilot of course. That reference number and the name of the collection should be included in the info displayed as it is in the pilot. Here is the info from the pilot:

    Groom's Name: Elberton J. Barber Groom's Birth Date: Groom's Birthplace: Scot, Ny Groom's Age: Bride's Name: Gertrude E. Noyes Bride's Birth Date: 1877 Bride's Birthplace: Plymouth, Windosr, Vt Bride's Age: 20 Marriage Date: 16 Dec 1897 Marriage Place: Marriage Index, , Misc, New Hampshire Groom's Father's Name: Andrew S. Barber Groom's Mother's Name: Josephine M. Potter Bride's Father's Name: John Noyes Bride's Mother's Name: Maria D. Headle Groom's Race: Groom's Marital Status: Groom's Previous Wife's Name: Bride's Race: Bride's Marital Status: Bride's Previous Husband's Name: Indexing Project (Batch) Number: M73146-1 System Origin: New Hampshire-VR Source Film Number: 1000968 Reference Number: 2:1L86ZJ7 Collection: New Hampshire Marriages, 1720-1920

    and here is the info from the beta site:

    Groom's Name Elberton J Barber
    Groom's Birth Date 1869
    Groom's Birthplace
    Groom's Age 28
    Bride's Name Gertrude E Noyes
    Bride's Birth Date 1877
    Bride's Birthplace
    Bride's Age 20
    Marriage Date 16 Dec 1897
    Marriage Place Concord, New Hampshire
    Groom's Father's Name Andrew S Barber
    Groom's Mother's Name Josephine M Potter
    Bride's Father's Name John Noyes
    Bride's Mother's Name Maria D Headle
    Groom's Race
    Groom's Marital Status
    Groom's Previous Wife's Name
    Bride's Race
    Bride's Marital Status
    Bride's Previous Husband's Name
    Indexing Project (Batch) Number I09455-0
    System Origin New Hampshire-EASy
    Source Film Number 1000968
    Reference Number
    Jinny Angelis
    Wisconsin
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • Cullen, until a few days ago the Beta site for Netherlands Civil Registration 1792-1952 showed a beautiful City Index that made it a pleasure to do my research in the Netherlands. However on Dec. 2 or 3 the City Index was replaced by an Index of DGS Film Numbers. Is there any other way to get the City Index back up again as I am lost without it and stil have to do more research.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • Cullen Brimhall (Help and Support Product Manager) December 16, 2010 01:23
    Ralph,

    When I click on this collection and then click on the link shown below, I get a city/province list. Is that what you are referring to?

  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • I’m happy
    Cullen, I see that the City Index is back up again which I greatly appreciate.
    Thanks ever so much from Ralph Zwart.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited