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I’m puzzled

What is a "Discovery" message?

What is a "Discovery" message?

In the messaging system there is something new called "Discovery message."
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  • 1
    I don't know, but I suspect (and am speculating) that is where what are now emailed "campaigns" will appear, thus reducing the amount of email traffic that FamilySearch generates.

    My guess...
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  • If so, that might cause me to ignore messages entirely. (Too many emails caused me to turn off almost all the emails).
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  • Wasn't there some kind of a "Discovery app" at one time. Might this have anything to do with that?
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  • It appears that my response may have been correct. I now have a "Discovery" in my message box (it appeared several days ago, but I didn't have time to chase down this thread:

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  • You know, I don't understand this Discovery.

    I wonder what kind of Discoveries we will be getting.

    Hmmm.. why it wasn't a Familysearch Message?
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  • There are a couple of problems that became apparent yesterday or the day before.

    The message is static -- okay, all messages are, by their nature, static. Once received, they never change.

    But the links do not (as pointed out in another message thread) go directly to the named person. They go to a general web site that brings up the name... initially.



    Since I had gone through and "fleshed out" the first person's profile record, and then reserved the ordinances, I expected the link to simply display a message that the ordinances had been reserved with a link that would take me to that person's record in Family Tree.

    Instead, I got this:

    It tells me that the ordinances are no longer available, but not why and provide no link to the person's page.

    Instead, I get another person to take care of.

    Okay, this is obviously a means that the PR folks are using to encourage on-going research.

    But this is really no different than the "campaign" that can appear in the upper left "campaign box" on the home page that announces that (some unnamed person / routine) has discovered a relative that can have their ordinances done. Because the campaigns have been static, it is not unusual of find that someone has already grabbed up the name. But at least, we had a link to that person so we could see what happened.

    There is another thread dealing with campaigns and the Recommended Tasks list on the home page. It is similar in nature.

    A message should be a one time thing, not something that maintains a link to wherever forever. At least we have the option to delete the message from the Discoveries tab.

    My complaint is that I opted out of receiving the emails sent as campaigns. That should have applied to the "Discoveries" messages as well.
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  • If you want to get rid of it you'll likely have to opt-out of ALL messages including the most useful ones
    • Actually, I did opt out of this area before, so I no longer received any emails or see any of the "campaigns."

      But what you say may be true. Unfortunately, some of the notifications are very important, so turning them all "off" (there is a single switch to do that) is not a good option.

      The following shows my current settings:
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  • Tom,

    You DID opt out. The "My Ancestors" selection in the iscreen shot you provided is not checked. This is a whole new category.

    And can you REALLY call the receiving of ONE WAY Campaign messages a COLLABORATION effort (as shown in your screen shot)? Collaboration, by DEFINITION is a 2-Way street. This one is NOT!

    More inconsistent terminology.

    I don't know why, but from the last several months it APPEARS to me that many new additions to the Family Search website have had very little forward looking or integration analysis performed on them, if at all.

    Is it because the developers are so crazy-busy that they have no time to do such analysis? Or is it that they have no time BECAUSE they have NOT done such analysis in the first place? (i.e., they spend so much time correcting mistakes that were created by not thinking this stuff through ahead of time)?

    Another possibility is that the people doing the testing on these changes are:
    1) The same people designing them (i.e., mistakes in the design are never addressed through test cases-a poor engineering practice) and/or
    2) Are not actual users of the system, therefore don't fully comprehend the impact of their changes.

    I apologize for all my recent negative attitudes, but for crying out loud, it seems that with most of the new tweaks and features being added to the system, each comes with its own collection of new issues to be resolved. And then due to "lack of resources", some of those issues get prioritized to the bottom of the list, or even eliminated because "they are not important enough" to fix. The others just add to the "resource loading" that is the culprit for things not getting done. This cannot be explained away as "all software tends to be this way". Although it does exist, it is not necessarily the "norm" in engineering development.

    It is just very disheartening when I spend so much time trying to:
    1) Follow the newest mistakes and their workarounds
    2) Assisting others to do the same
    When I just want to work on my family history!

    I probably would not even know about this forum if it weren't for the GEDCOM Compare tool issue that brought me here.
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  • I’m sad, because I had unchecked receive Campaigns
    I received a "Discovery Message." And it was a campaign.

    But I had also unchecked "My Ancestors Personalized campaigns and search results about your ancestors."

    I was getting too many emails.
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  • Grrr...

    Family Search: Please HONOR our opt-out selections ! ! !
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  • All -- Let us know in this thread if you have opted-out of the Notification selections and still get Discovery Messages that are essentially campaigns.
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  • I’m frustrated
    1
    Yes! I got one that indicated " We’ve found your ancestor’s marriage record". It was my grandparents. I checked my Notification section and it was still unchecked (opt-OUT). Please, FS, don't clutter my mailbox with these worthless campaigns.
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  • 2
    I would also point out that if Familysearch is doing this to someone in the EU they are violating the GDPR. If someone opts out of personalised campaign marketing messages that means ALL messages of that type, not just messages you choose to call a particular thing. It means messages that are called something else but are functionally personalised campaign marketing messages are also opted out of.

    A great many marketers, particularly American marketers, need the GDPR message hammering home to them. If that takes fines sufficient in size to bring a multi-billion dollar company crashing down to get the message through to them then so be it. GDPR was designed with sufficient teeth to be able to do that. I personally think that the best company to do that to would be Facebook.
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  • 2
    As I pointed out a little earlier, FS has set this silly thing up so that it is IMPOSSIBLE to turn the flippin' campaign (a.k.a. "Discovery") messages off without ALSO turning off all of the highly DESIRABLE collaboration messages along with them!

    Turning off the campaign junk in your settings only turns off the OLD style of campaign email. The Discovery messages are a totally new beast and are only affected if you turn ALL types of messages off.
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  • 2
    This appears to be another not well thought out "campaign". Like Merlene, I received a message about the marriage of my Great Grandparents. After carefully looking at the message and the related historical record, I noticed that it was already attached to my Grandparents so why was I sent the message. Are they assuming that I am so stupid that I do not know my Great Grandparents were married. Since it is already attached there is nothing to do. Why divert me to look at this "source" when there is no action to take. I really think this was a wasted effort to send me the message. It will convince me in the future to ignore the messages as they are likely to be "ground that has already been plowed".
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  • 1
    I have opened a new thread demanding the FamilySearch honor the opt-out.

    If they don't I hope that the EU fines the FamilySearch organization for failing to honor the opt out which the user instigated by unchecking the pertinent checkbox.
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  • We appreciate the feedback as we use FamilySearch Messaging to make patrons aware of ancestor discoveries. Based on this feedback we are planning to provide the ability to not receive Discovery, FamilySearch, or Temple messages from the messaging page itself.

    Thank you for helping us to improve this experience.
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    • Thank you for the clarification.
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  • 1
    Tim Cross,

    It's good that folks will be able to opt out of of these things. I have one significant concern though.

    Even though it is possible today, I believe that it should NOT be possible to opt-out of Conversation type messages. This would only be used by people who didn't want to be "harassed" by others providing them with proof that changes they are making are incorrect (or settings being accidentally changed). I see no value in that whatsoever. I see a lot of downsides though.

    To me, the current policy where people can opt-out of Conversation Messages is an extremely dumb idea, since it totally destroys collaboration by only permitting information transfer in a single direction--i.e., from the person adding mistakes directly to the FamilyTree, but with feedback to them about needed corrections being totally eliminated.

    We already have plenty of people abusing the system, that when reported to customer service nothing is done. Customer service will not contact them to kindly show them the error of their ways. Allowing people to put on ear-plugs just further prevents anyone else from contributing to a solution either.

    So if FS continues with the current policy, when I go in and attempt to initiate a message to somebody that just merged two totally different families, PLEASE at LEAST set a flag or notice there informing me that they are refusing all messages! And do it so that I know this fact BEFORE I waste a half hour typing in all of the source references and analysis necessary to show them where the mistakes are--only to later discover (or maybe even never know) that they never saw the message that I wasted so much time to construct.

    Again, let me emphasize how important this seems to be. In a collaborative tree, a person should NOT be able to close the door on everybody else and busily crank away on "their own personal family tree". In fact, if it were up to me, anybody who does not provide legitimate active contact information SHOULD NOT BE ALLOWED to edit anything in the communal tree. This should be part of the standard user agreement for the website. They can have read access to everything, but as part of their agreement in using and the ability to modify the tree, they must allow (and expect) messages to be sent to them by anybody with questions or comments about things they have changed or added to the tree.

    The way it is now, With the exception of only extreme cases, FS is providing power and authority to people modifying the tree without them ever having to be responsible for what they are doing.
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