I have to sign-in every time I view a record

12 people have
this problem
+1
This topic is no longer open for comments or replies.
  • Glen,

    Can you be more specific about which record(s) you are trying to look at? Are you asking that you remain signed in when you leave the site and come back?

    Thanks,
    -Grant Skousen
    • Grant,
      While signed in and using the basic record search, I am bumped out when I cahnge from one resource (ie: International Genealogical Index to Ancestral Files) to another. Yes it occurs without using the browser's back button.
      I have been using thghe browser's back button from time to time as when I use the Return to Search Results link, it dumps me back at the top of the list where using my browser's back button actually puts me right back to the list at the last record I accessed. This is so much more handy than using the Return to Search Results link.
      I'll add more as I discover it.
    • Joe,
      There is a bug which is causing users to sometimes be "logged out" unexpectedly (specifically, when clicking on the "back to search results" link). A fix will be put in place soon so that it will not happen anymore. Sorry for the inconvenience and thanks for helping us find these issues with the beta.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • When you link from the old site and sign in on the new, DON'T close that window. Alternate between the two sites / leave BOTH windows open. When you find what you're looking for on the old site's window, go to the new site's window and type in as much info as you want in the search fields to narrow down your results and you will be able to get your images without having to sign in again each time.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m frustrated
    I do research for hours on end and I can only download one death certificate, or about 5 minutes worth of information, before my sign-in times out. When I try to sign in again, it tells me it is invalid. I must then go to familysearch.org, look up a death certificate the old way, be directed to the beta site, then I may sign-in again. This is very time-consuming, cumbersome and not user-friendly at all. I download dozens of death certificates a day, and this takes much too long to mess with.

    This reply was created from a merged topic originally titled
    Sign-in timeout.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • Each time I access a different record image, I have to log in again. How do I log in once and look at numerous images?

    This reply was created from a merged topic originally titled
    Login once for session.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m frustrated
    What I would like for Brian Pugh or any other employee to explain is the weird way this web site has for signing in. When I access the web site first, there is no immediate sign in option. There is just a big black hole. I am forced to click on "all collections" before there is a sign in option. This is really stupid. I don't know what the creators of this web site are thinking, but they certainly are not making this web site user friendly. Just the opposite, this is the most user unfriendly genealogy web site I have ever encountered in my research over the last 12 years. Come on people, fix it up or go back to the web site you are fast abandoning because it was really user friendly. Even if we users have to have a log in, the other site was easy and great to use. This one is the absolute pits. In my opinion, the people who created this mess are not genealogy researchers at all.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m part of the solution.
    Brian & Grant,
    I did verify for sure that when I am logged in and searching the basic records, that I can use the browser "back" button without being "bumped out". That is the consistent case whether I am digging into a record name's parents or spouse to pedigree chart and back to search results.

    Please correct me if I am wrong, but I don't believe that logging in makes any difference in record search access, where it may make a difference in access to viewing images to verify spellings, family units etc. Is this correct?

    I have not been trying to access images lately as I ran across a very large amount of family data (about 8 generations) that I am trying to verify through FS before I attempt the image searches. Once I do I will pay close attention to see how the login is affected as I go back & forth.
    Ciao!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m frustrated
    "Can you be more specific about which record(s) you are trying to look at? Are you asking that you remain signed in when you leave the site and come back?"

    Thanks,
    -Grant Skousen

    Yes, why not. All the other genealogy web sites that I use employ cookies and when I go back to the site I do not have to sign in again unless I have deleted my cookies. . I subscribe to Ancestry.com, footnote, findagrave, genealogy.com and probably a few others. ALL, ALL, of those web sites employ cookies to recognize users. The fact that this one does not is really nutty.
    • HI Mary,
      The beta site does use a session cookie. If you leave the site and come back within about an hour, you'll remain signed in. After an hour or so of inactivity on the site, the session will expire and you will no longer be logged in. Being logged in "indefinitely" is not supported because it has security problems (few websites support sessions lasting indefinitely including the ones you mention above). The length of the session various from website to website (banks tend to make the timeout as short as 5 minutes of inactivity). That being said, as I mentioned before there is currently some issues with the session on the beta site. If you click on the "back to search results" link you'll likely get logged out. Also, if you go back to a bookmark or type in the url yourself, you might be logged out. Both of these things will be fixed soon.

      Night gritty details: we use a secure cookie which means it'll only be transfered on an ssl connection so if you end up on any page that is not over ssl, the cookie won't be transferred by the browser and you won't be logged in. If you find yourself "unexpectedly logged out" you can change the URL back to "https" and you'll be logged back in. That's just a temporary hint until we fix this problem once and for all.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • Hi Mary,
    You should be able to signin from the homepage. Are you saying you don't have the "signin" link at the top right of the homepage like in the image below?

  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m frustrated
    You obviously do not know what you are talking about. You should do some research on the other sites before you make that statement. I research on Ancestry, Genealogy.com and footnote all the time-and I do not ever have to log in again unless I happen to delete my cookies. Genealogy.com does time out but the others do not do so. And even though Genealogy.com may time out, my log in stays on there and just the page I was on times out. Do not assume that all other web sites are like your web site because they definitely are not. I can close out of those web sites and come back the next week and still be logged in unless I delete cookies. You did not answer the question about the black hole on the page unless I click "All collections" either. Why doesn't the sign in option appear when I access the site? Why do I have to click "all collections" in order to find the sign in option. This site urgently needs fixing or people like me will not use it. I have subscribed to Ancestry and Genealogy.com for nearly 12 years. I may not like some of the things they do, but they are user friendly.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m frustrated
    This happens with all the browsers I use: Firefox, AOL and IE 8-Operating system Microsoft Windows XP
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m frustrated
    To test something out, I just accessed Footnote from AOL. Now I have not been on Footnote for several days-however, when I accessed the web site, my log in was still there and will be unless I delete my cookies. With your web site I would have to find the sign in and then log in. If I go off that web site for a little while, I have to again find the sign in and log in again.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I know how to do a screen shot but the last time I tried to add a screenshot to this forum, nothing happened. Trying it again.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m frustrated
    Thank you. I betcha I am not the only one seeing this problem. That is probably why so many people are having to sign in again everytime they access an image.
    • Hi Mary,
      Can you try clicking on this link in firefox and posting what you get back (it should be all text)?

      I want to compare what you are getting with what I'd expect as I am now looking at the possibility that there is a caching problem causing the issue. Unfortunately, I have still not been able to reproduce what you are seeing so I really appreciate your help in getting to the bottom of this.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m frustrated
    I am glad to see that feedback from users is now being addressed via this web site. One thing that really concerns me is the random way images and records are being moved about from the original Pilot familysearch site to this new site without users being consulted or taken into account. For instance, Texas death certificate images were all of a sudden removed from the Pilot site but were not available on the new Beta site either. Then, the images for Texas death certificates were returned and are now available on both sites. However, the Georgia death certificate images were removed from the pilot site to the Beta site and are now only available on the Beta site. The way these things are being done makes no sense to me and I am sure to other users. I don't understand the rational and these things make we users frustrated, anxious, sad, etc. This web site can be very, very helpful to all users if done right but not in the random way things are being done.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m confused
    I don't understand. Is this something I am supposed to download. I get a warning that this is not to be trusted. What is this I am supposed to download.
    • Hi Mary,
      The is a javascript library. Basically, that means it is the code that runs in your browser to "paint" the page where you are getting the black area.

      Did you use Firefox to look at the link or IE? Usually firefox will just display the javascript which you could then copy and paste, but IE will try to download it and warn that it is not trusted (because it shouldn't be run outside the browser).
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m confused
    In any case, this will have to wait until in the morning as it is past midnight here in Central Florida. However, I do not understand how it could be a "caching" problem as it happened the very first time I ever accessed your web site. But, until tomorrow.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • When I go to the pilot site I do not see a log-in link either, but I do not see a "black hole" as Mary does. I hope the attached HTML shows what I actually see.
    OS = Win XP, SP 3
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m confused
    Strangely when I try to look at your reply I do not see it on the web site-just through my e mail. However, I was using AOL for that, not firefox or IE. I use AOL for my e mail.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m confused
    Question for Brian Pugh--are you an employee or a customer-your profile says customer?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m confused
    By moving things around, it looks like I am able now to access the page and see the signin link. I saved the link in favorites on Firefox and then pasted that link into my AOL browser which then allowed me to access the page with the link on it. This is very strange though.

    I am curious about one thing. If the plan is to eventually do away with the previous Familysearch record site, why are y'all adding to it. This morning I found Tennesse death records on that site but none on the new beta site. I also see other new records appearing on the older site. I am very confused as I am sure others are. Y'all keep moving things around willy-nilly. No wonder everyone is confused as to which site requires a sign in, etc.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • @Mary Marchant

    Re: "the random way images and records are being moved about from the original Pilot familysearch site to this new site"

    The disappearance of record sets isn't directly related to any coding or record moves from the old to the new site.

    FamilySearch has the goal of making as many records available for free to the world as possible. To do this we work with archives from around the world and negotiate the maximum level of access to indices and images that archivists are willing to permit. Sometimes we are allowed to display both image and index, sometimes just the index, sometimes the image is only available at a 3rd party site or to those who donate time to make more records searchable through indexing. FamilySearch doesn't actually "Own" many of the collections that we display and must abide by the licenses applied.

    We have recently been reviewing our compliance with these licenses and found that in some cases we have been out of compliance. Because of this a few collections needed to be pulled from RecordSearch. Fortunately, the beta site has some new access features, which RecordSearch does not have. These new features will allow us to shortly make many of these collections available again on the beta site. The beta.familysearch team is working to get many as possible of these collections searchable as quickly as we can.

    -Robert
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m confused
    But, is there intention to abandon Record Search in favor of Beta Search. Why two sites with duplicate records for some but not all of the records contained therein. That is the main focus of my question.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m confused
    Another question too. If both sites are to be maintained, why does one require sign in and the other does not. I believe that is what confuses me as well as other users. If Record Search is to be abandoned, why add new records there, why not just add them to Beta Search.
    • Mary,
      At some point in the future FamilySearch beta will leave the beta stage and will replace both pilot and the www.familysearch.org website. Until then we will continue working to finish and refine the beta product so it can do that. From there the "beta" site (which will then be the www.familysearch.org site) will be the place where all the various FamilySearch tools integrate (Indexing, FamilyTree, Wiki, Forums, etc) to provide a seamless user experience as you work in and move between each of them.

      The reason we built a sign-in system into the beta site is multi-fold. We have records that we wish to make available where the licenses require this functionality. There are also tools (like those listed above) that require sign-in and we want to only make users sign in once not multiple times as they use the various tools.

      We will not be building a sign-in system into RecordSearch, in fact there is no further active development taking place on this product and all our efforts are focused on making "beta" as good as it can be as quickly as possible. New records still flow into it because we have the already built the "piping" that makes this possible. Soon we will finish the work to make all new records flow into the beta product as well.

      -Robert
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • Alright, so the tar dripping from my fingers got in the way and I goofed the image. :-)
    In the URL you would see

    when I first get there, the top right corner has 3 links labelled HOME, FEEDBACK and HELP. Nothing about Login or Sign In.

    Odd thing occured to me when I accessed this "Get satisfaction" site: my window was NOT maximized and I had a "Black hole" in the top right corner much like Mary's. Once the window was maximized the links actually showed up.

    With all of the problems other folks are having, I'm kind of hesitant to try to access any images. Too bad I know of nowhere else to view them easily as I have here. Since I am fairly new to all this, you guys are the best game I know.
    • Mary and Joe,
      I was finally able to reproduce the issue of the "blacked out sign in area" after reading Joe's comment. The "black hole" shows up only when using a very small window (or low resolution). If the window is small enough that a horizontal scroll bar shows up in the browser, you'll start to see the issues with the black area covering the sign in link. I now know were the issue is and we'll have a fix for this soon.

      Thanks to both of you for finding the issue and helping us track down exactly what caused it.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m unsure
    We will all hope that the various bugs in this web site have been ironed out before the finished product is integrated. Right now I see many things about this site that urgently need refining in order to make this web site user friendly and not so hard to navigate.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • why do I keep having to log back in. I was using Ohio death certificates and get a message that they aren't available at this site, so I long into the new one, and when I go back to the old site to lookup another d cert, I have to log in again. I only want Ohio death certs, not all the other stuff that keeps appearing on this new sit. Am very frustrated

    This reply was created from a merged topic originally titled
    Ohio d certs have to keep relogging in at new site.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • Signing in to view EACH record slows the searching process down substantially--please change this to allow one login per session, rather than per record!

    This reply was created from a merged topic originally titled
    Simplify Login Procedure.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m happy
    They seem to have fixed this problem, I closed the window I had open by mistake and when I went back I was still signed in, wonderful
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m frustrated
    Who is managing change control on this project (obviously, an incompetent, if any one is actually managing it). Today trying to view Ohio Death Certs, AFTER signing in, it continues to prompt me to SIGN IN. Earlier today, it worked fine, now it's broken again. This is insanity.

    This reply was created from a merged topic originally titled
    Change Management is out of control.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m happy
    When signing in to view an image do not use the back arrow found at the left top hand corner of you menu bar to go back to the result page.

  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • When you VIEW the image, there is no way to get back to results EXCEPT the browser back arrow.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • This reply was removed on 2010-09-24.
    see the change log
  • When clicking the back arrow once to get back to the transcription page you do have that option to click on "Back to search result" and you will still be signed in.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • It appears that the login problem with FamilySearch.org requiring users to login multiple times has been resolved. Are any of you that were having this problem a few years ago still having this problem? If you are please let me know and I will do further work to see if we can get this problem resolved.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I have not had this problem for the past several months, although there for a while it was worse than usual. I agree that it seems to finally have been resolved.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated