I’m happy
Cullen Brimhall (Help and Support Product Manager) May 28, 2010 19:14

This site is powered by GetSatisfaction and you may still see a page or two with their branding on it. Thanks for your patience while we work out the kinks.

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  • I’m angry!
    Why? I don't use Social Networking sites if I can avoid them - and now I find the Church has put me into one without warning. I find a commercial enterprise is showing my name and personal email (which I don't normally provide to commercial enterprises until they've proved themselves). I tried to understand their terms and conditions, etc, and it seems to me that they now have complete rights to keep that info - even if I leave, they are not obligated to delete it. When I comment or provide feedback to a trusted website (FamilySearch) I don't expect to be taken elsewhere!!
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  • Cullen Brimhall (Help and Support Product Manager) December 16, 2010 01:12
    Rachel,

    More and more we are moving everything we can towards open collaboration. The more we work together on everything the more we will get done and the less everyone will have to re-invent the wheel. We like getting everyone's feedback, but want the feedback to be in a forum where others can can also see it. Seeing others ideas does a couple things for each user:

    1. It keeps people from posting the same thing that has already been posted.
    2. It allows them to vote on ideas already shared. This allows us at FamilySearch to understand quickly which things our users want the most and which things can probably wait.

    The reason we are using a social network provided by Get Satisfaction is because it would cost us a very large amount of money to build it ourselves versus utilizing their services.

    Rest assured that your personal e-mail is not showing to the public. You can see it but others can't. If you click on your name in the upper right corner you can see your settings. If you have shared your e-mail with FamilySearch, that simply means employees of FamilySearch, not the world. You can even turn that off though. You can also provide a nickname instead of your username, etc. It's quite flexible and gives you complete control of your information.

    If you still don't like the idea and would like your account removed from Get Satisfaction, let me know.
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  • Cullen Brimhall (Help and Support Product Manager) December 16, 2010 01:17
    Rachel,

    One more thing. If you have great ideas and don't want to share them publicly, just click the "Help" link in the upper right corner of any FamilySearch.org page and then click "Contact FamilySearch" and share with us privately anything you want to share.

    We hope you continue to use FamilySearch.org with confidence.
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  • Cullen Brimhall (Help and Support Product Manager) December 16, 2010 01:35
    Here is the link to Get Satisfaction for removing your account. They will be happy to help you do that if you like: http://getsatisfaction.com/getsatisfa...
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  • I’m all about "ask me no questions, I'll tell you no lies"
    My only problem with the Get Satisfaction website is that there is nothing to identify it with the Church or with family history and consequently some strange looking, foreign, seemingly unrelated web page pops up asking for my email and password-- "password to what?" for starters.
    How long til this will be fixed?
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  • Cullen Brimhall (Help and Support Product Manager) December 16, 2010 03:07
    I don't know what you mean. Walk me through your scenario step by step. For example, here is what most people do:

    1. Starting at www.familysearch.org I click the "Feedback" button
    2. It takes me to a page with two options
    * Report a problem
    * Share your ideas
    3. I select "Share your ideas"
    4. It takes me to another page called "Ideas from the community to improve FamilySearch".
    5. I post a new idea
    6. It prompts me to sign in
    7. I assume I'm signing into FamilySearch since all the pages I've been on in all the steps above are all branded with the FamilySearch logo, etc. So I sign in with my FamilySearch credentials.
    8. Sure enough it works and I'm able to post my idea.

    In each of the steps above the pages are all branded with the FamilySearch logo/header/footer, etc. Help me understand which step above your experience is different.
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  • I’m pleased that someone listens.
    Hi Cullen, I don't think that I ever said Thank you for your reply. I have persisted with looking at these threads occasionally - because I've had the messages about subjects that I marked to follow. I was hesitant at first but I haven't seen any spam or similar coming from the GetSatisfaction people so I trust that the Church has got all the legalities tied up tight.

    Looking at your walk-through above, I think my problem is that I use the web a lot but I try to be as cautious myself, as I teach others to be. So yes, I was happily thinking myself on the FamilySearch website at first. I can't remember exactly when I realised that I wasn't - probably when I was asked for my email and password, because I think that I'd come from NFS where I was already signed in, so why was I being asked again. At that date, I don't think 'familysearch' appeared in the URL and so I became suspicious. At some point I was asked to fill out a profile and give my interests, etc. What I was seeing at that stage was a Social Networking site with no Church branding. I looked for Terms and Conditions, etc. They didn't seem to relate to the Church at all and, to be honest, I am still uncertain about my contractual relationship with GetSatisfaction.
    However, I am looking at it more, because I believe in complaining directly rather than 'murmuring', I do think that comments need to be linked together in relevance, and because I can see that some attention is being paid to them. Your rational clear responses on several threads are particularly encouraging.

    To return to the 2 points about using a social network/forum in your reply:
    "1. It keeps people from posting the same thing that has already been posted.
    2. It allows them to vote on ideas already shared. This allows us at FamilySearch to understand quickly which things our users want the most and which things can probably wait."

    These seem to be failing a bit. Being on holiday, I've just hopped and skipped through about 15 of 88 pages to see what people are commenting on, and come across several repetitions of topics that interest me. The wording is slightly different or the topic not obvious until opened, but some sorting or grouping would be nice, so that your two aims can be achieved.

    Thanks for all your efforts.
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  • Cullen Brimhall (Help and Support Product Manager) March 30, 2011 00:18
    Working on it Rachel. Thanks for the encouragement!
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  • When I received an email from Get satisfaction, telling me that they'd "created an account" for me, I felt concerned about what risks that implied. However, when I then selected the Link provided in the email (Get Satisfaction) and was taken to an obviously non-LDS site, with strange illustrations and NO INSTRUCTIONS except a tiny "sign in", I became really worried and was not willing to proceed further. This discussion thread has somewhat reassured me but I only chanced upon it. What if I had not come across this thread? I'd still be in the dark.
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  • I believe there should be better liaison between FamilySearch and GetSatisfaction. I mistakenly "checked" a box some time ago and started to be bombarded with emails headed "New Idea". It took weeks before anyone at FamilySearch could provide advice on how to stop receiving these unwanted emails and eventually I had to put a block in my email account on all messages sent from GetSatisfaction. I appreciate it would be very expensive for the Church to run a similar service directly, but still feel uncomfortable each time I have to log into GetSatisfaction (to check if other patrons share similar views, or have similar interests, to me). Surely, an "assigned" member of the FamilySearch staff could work with an "opposite number" at GetSatisfaction to help resolve similar problems.
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