FedEx claims I'm not at home and can't deliver, but I'm home!

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  • Updated 4 months ago
This is a problem that has happened to me and my girlfriend now several times (3 or 4). We will have ordered something online that's shipped FedEx ground, and we'll get an email that there was a "delivery exception," meaning the package couldn't get delivered, and the explanation will be something along the lines of, "Customer not at location." Problem is, one or both of us often work from home, so we know that we were home at the time it supposedly couldn't be delivered. Sometimes there is a FedEx door hanger explaning, sometimes not, but in either case, our buzzer works fine and not only that, our super lives in the building and is always around during the day for deliveries. So something doesn't add up. I double-checked with a shipper just to make sure he had the address right, which he did, and he chalked it up to "lazy FedEx delivery person." I called FedEx's consumer help line and they said that they would check with the delivery hub, but I remain dubious that anything will change.
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Paul Smith

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Posted 7 years ago

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kevinaizic

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Yesterday I watched my surveillance system in disbelief as a FedEx guy stopped in front of my house, didn't even bother to remove the $4000 computer he was supposed to deliver from his truck, jogged over to my door, slapped a sticky note on my mailbox, and jogged back to his truck and left. These guys are lazy slackers that would rather do less work if it means "delivering" everything earlier. I'm never using FedEx again.
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Jennifer Hernandez

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I am so glad you got it on camera. I would have bet a pay check that was what was happening with my packages and now, after reading all these posts I know I am right! NO MORE FEDEX
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L C

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If you still have the video, you should upload it onto Youtube. I am sure it's going to be come a hit. Post the link here and we will publicize it. Freaking Fedex.
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Jennifer Hernandez

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Count me as another FEDEX sucker. I have had this same problem for the past 2 Amazon orders I placed. They don't even bother to leave a sticky note on my door, I don't think they even drive by! And I'm not sure where my packages end up. The first order was electronics and the seller had to send me a second one. The FEDEX delivery guy must have needed an HDMI switch! FEDEX ground delivery must have employed a critical mass of lying thieves!!!
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Romelle

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I had a similar experience with FedEx. They don't bother to knock and just left a sticky note outside my door that they attempted delivery but no one answers. Imagine this... I called FedEx to complain that the driver didn't even ring the doorbell or knock and when they called the driver to redeliver within the same day, he said he can't enter the gate because it's closed. What a bunch of BS! Yeah right - and that sticky note just attached to my door by itself! I believe the driver just wanted to steal my DELL computer and wanted me to sign the release! Never sign the release for FEDEX is my advice to all! And you know how DELL is... the box is full of their trademark so there's no need to guess what's inside - valuable or not. Dell is dumb! I'm not ordering from them again since they only use FedEx. Anyway, when I saw the driver outside for the redeliver, he was just smiling and looked guilty as hell!!
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Michael Bradley

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something must be done. they are telling me the same thing. sometimes they say the buzzer didnt work, or they couldnt get access to the building. the drivers are lying to save time on their routes. if this happens to you, stop at nothing to get that driver fired, screw his feelings, he doesnt care about yours.
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L C

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This is freaking ridiculous! Our driver is super lazy. At our apartment building, there are at least 5 door tags that claim that the residences are not home on any given day. Someone saw our driver just ran up with door tags then left a few time. A lot of residences have filed complains against the driver, but Fedex is not doing anything. They are barking mad and a waste of customers' life.
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e.julius.a

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YMMV with the driver in the area...

i, for one, hold up to the purple promise, eventhough fedex HD doesn't have paid sick days or paid vacation time for their drivers

and i'll tell my local subcontractor what my limits are for the day, to allow time for a 2nd attempt on the same day if i get done with the route
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Richard J. Adams

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My sister paid $650.00 to have a package shipped 2-day air from Chino, CA to myself here in Baumholder, Germany.
We sat IN FRONT OF THE HOUSE all day. If the driver would have shown up, he would have had to walk between our patio set. I had a laptop outside, and tracked the shippment, including when it went "No one home." I called FedEx. and after realizing that once they get paid they no longer care, was told that in Europe, they use contracted companies. Here is my quote "We cannot promise what the contractors do, all we care about is if it makes it into Germany. Once we sign it over, it's no longer our problem." That is was Amir at the Frankfurt office told me, after he laughed at my wife and said if we weren't happy with the mail, then maybe we should move back to America.
I also asked about their "Drop off no later than 6pm." Amir then told me that "FedEx can't even do that, you think our contractors can?" He then said (he is a FedEx employee) that it is FedEx's policy to NOT deliver on time, but say they tried to so FedEx can't be held liable for it. He wished me good luck filing a complaint or a claim, and said all they'll do is blame the contractor, who is NOT responsible under German law.
I got a hold of the contractor and honestly told them what Amir at FedEx had said about their company, and Germans in general. I guess the lady at Tranoflex wasn't to pleased to hear that Amir called her drivers "ragged ex-Nazi's who should be glad they even have a job in the first place" and that "Krauts can't seem to get anything right, so we'll just blame them."
Needless to say, the driver is on his way to my house with the package and they are biiling FedEx triple what it costs.
What a lowlife company. I wish I had a job where I could insult the company I work for, the people, and the contractors who keep me in business. Oh, and insulting the people of the country you live in to boot? Amir at the Frankfurt office has huge stones. Sad thing is, the US rep I talked to over the phone said their "European counterparts" operated under different rules and guidelines. I asked if it was policy on either end to refer to subcontractors as "Ragged ex-Nazi's" or "Krauts who can't get anything right." She laughed and said that "Yes, sometimes the subcontractors we use aren't the best. But you get what you pay for."
I would NEVER use FedEx. In fact, I had asked my sister to use UPS (since they are the ONLY ones allowed to deliver on US Army bases here in Germany). Lesson learned for my sister.
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e.julius.a

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YMMV means your mileage may vary with your local driver/ sub-contractor... why add to Paul's original problem?!? make your own new thread
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C James

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This happens 2/3 of the time when I use FedEx. This time I had the package sent to my box at The UPS store. FedEx claims a delivery exception because nobody was there at 10:18 AM Sat. BS! If it occurs this often it is not the drivers that are the problem. It is a company workflow to increase productivity. Pretty soon we will have to drive cross country and get it ourselves!
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e.julius.a

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that was a lazy Home Delivery driver that didn't want to go to a business address or didn't know it was going to a UPS store... that was open on a Saturday

i know since it usually doesn't say UPS store on the 2nd line of the address form just a street name and suite number i've been in Home Delivery long enough to know that, but others in the system doesn't!

if you include the name of the Business it's going to in the 2nd line of the address form, it'll probably get there without any delay; usually the lazy driver will bring this to the Quality-Assurance cage and they'll look up the address and confirm it's a UPS store & not some other store name in the shopping center complex

use the 2nd line of the address forms to put additional info! like the suite name and number if it's in a shopping center complex to avoid delays in destination. phone number of THAT ups store should be noted on the box as well so if the driver gets confused to where in the shopping center it is located, he can use his/her cellphone to confirm where it is
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C James

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I think this is half right- the Lazy part. Unless the driver is VERY new. The address is very obvious at this location and the individual store addresses are HUGE! I am so over FedEx and USPS. They suck.
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e.julius.a

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you got it half right; some Home Delivery Drivers will skip ALL the businesses on Saturday and just concentrate on getting the Home packages delivered.

I dunno where USPS fit in since they get paid by the hour, like UPS

oh, and this time, HD and Ground are already hiring temp / seasonal drivers so expect more like that unless you follow my recommendations about using the 2nd line address form... so that they can find the destination at their first try.

PS: i've seen some savvy customers utilizing the 2nd line to add any notations like "deliver to back porch" or "deliver to garage port" or "leave package at the apartment leasing office" our system will pick that up and print it out on our delivery manifests
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C James

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What do FedEx and USPS have in common, low delivery success rate and lack of my business!
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e.julius.a

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like any other business out there, it depends on the driver in your LOCAL area... some good-- some bad -- it's a free country so be down with brown i guess (i have a brother working there so we both know how it is :P)

rarely hear any compliments, just complaints on the internet... i'm glad my customers i service give me compliments on keeping their parcels safe from possible thefts & safe from the weather & leaving my cellphone number and my time frame of when i'll be done for the day so that they can call me to see if i'm still in their area before i head back to the warehouse for the day

another hint: if your package needs a signature, you can print the form out and/ or make a note to where you want your package be left on your home from the website ahead of time before they stick those doortags on your front door (only exceptions are wine delivery and direct signature that you must be home for)
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hexgirl.1985

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same thing is happening to me. yesterday, the day the package was suppose to be delivered, they didn't knocked or even rang the bell BUT I WAS AT HOME. then i tracked the order and then I saw the same message. i'm not from US so i don't know what to do and not even where to pick it up. it stinks know that like in Brazil you guys have FedEx and it does poorly as our CORREIOS does. i thought that only would happen in the 3rd world. really sucks!!
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e.julius.a

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i can't add anything that's outside of the US... and you probably should have posted your concerns to your local branch instead...

did they leave a doortag? it has a tracking number along with a phone number...

i repeat, it all depends on the driver who's covering the area...

the holiday season is kicking up and there's going to be temps / seasonal drivers going around with rental vehicles already for Fedex Ground/ Home Delivery. So it all falls back to becoming : YMMV again...

the temps are getting paid per hour and they should be expected to deliver better service...but, after 4 years working for this branch of fedex, i know it's not the case.
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hexgirl.1985

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the guy didn't left anything. and I called the office nearby but it didn't help. today i put a note outside the door so i'm going to wait 4 today. if nothing happens i'll go personally to the FedEx office nearby and check what they can do to 4 help.
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e.julius.a

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hex, don't go to the nearby Fedex office; if you know the tracking number, email them directly through their website so you don't waste your time going to the wrong branch... unless you know which branch of Fedex (express, ground, home delivery) it is...

this way you have a "paper trail" for future complaints; if your complaint is valid, the contractor owning that service area will have to pay out of his own pocket to reimburse any costs! that's how you can fight back (for ground or home delivery only)
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hexgirl.1985

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i'm sorry but it's really annoying...
i'm gonna try to sent an email. hope it works.
thank you anyway.
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I've been following this thread since the beginning. What I have read is very disheartening and I have nothing more to add other than what my USPS delivery person said to me [I guess it's not PC to say "mailman" anymore] - he said that the FedEx and UPS drivers are paid to deliver X amount of pieces in Y amount of hours and the companies don't want to pay overtime, so you had better deliver those X packages in Y hours. No overtime - and they are understaffed due to the economy. No news there. He even said to me that the USPS drivers are now "encouraged" to be back at the office by 4pm and also not to come in as early as they used to. We all have been told how much the USPS has been running in the red. I also found out that the desk clerks are making $26/hr.

What I found even MORE interesting is that, recently, I couldn't make it to my doctor's office to get some prescriptions. Since two of my prescriptions would be considered narcotics, the doctor would ONLY send them via FedEx so that they could be traced and have a signature. When I heard that, I started to laugh. I told the office that my current driver just throws the envelope on my front porch, doesn't ring the bell, and that envelope will sit out there in the open until I pick it up. I told them that it's actually safer to just stick a stamp on an envelope because, at least it will be in an enclosed mailbox...and just because the trace SAYS it's delivered doesn't mean that they actually delivered it.

It's just a shame, that's all.
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e.julius.a

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oh, you're talking about FedEx Express... they are getting "squeezed" tighter and tighter...

if your local driver runs that route regularly, you can leave a note where to put your meds (some customers i know have those cargo boxes on their porches with a small sign to place deliveries inside that box!).

but, if it's narcotics, it may require a DIRECT signature to make sure someone is there to receive it in person, not a driver release... personally, if i know it's a small package and the return address suggest meds in it without no signature required, I usually put it in a fedex weather bag & secure it in a safe spot on your home, with a doortag saying where it is... stuck to your front door or sometimes on your mailbox (because that's where morst will look when the customer gets home)

always file a complaint directly to fedex, via their site or 800 # so they can filter it down to the local warehouse & follow up with their local drivers... in my area we will always get them
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no - just the physical prescriptions. Even the mail order pharmacies will only ship narcotics via USPS with a signature required as even THEY know what FedEx and UPS won't do anymore.

But, again, most of the time, it depends on who your driver is that day. I have some GREAT drivers. But there are one or two that are horrible. I trust my USPS guy completely.
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C James

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Oh yes, I almost forgot about this. When I was laid off a couple of years ago FedEx left a $10,000.00 check just sitting on my front door step. They did even knock on the door.
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L C

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i caught my driver leaving 7 door tags at the front gate of my condominium complex without going into building to deliver each package. he was pretty pissed. lol. fedex freaking sucks.
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e.julius.a

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well, i've already given some tips to help resolve the issue; complaining about the whole company for the crappy services from a FEW drivers won't help them get rid or correct those drivers, you need to complain to them DIRECTLY~

that pertains to businesses in general; use their company website, provide tracking numbers and specifics... they'll have people go find out what's going on and either try to weed 'em out or correct their faults. EVERY BUSINESS has good and bad workers, some just hide it better than others.

back to your particular observation; does the condo have an leasing office or mailroom that will accept those packages? or did that driver needed signatures for all those doortags he left? If it's Ground/ Home Delivery, he didn't get paid for those attempts... if it was a temp driver getting paid by the hour then he should have made an attempt to bring it up to every door and knock/leave the tag there...
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sally

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Yesterday I was home when Fed EX rang the bell and my house is huge so it's a hike to the front door...He was already in the truck...Today I was ready and doing my work near the front door...guess what? He had the box in the truck...wasn't planning on me being home. I was pissed because the box looked like it had been opened and retaped...he denied it looked like that...so he grabbed it from me until I gave my last name to that asshole...I would say something else but it would be politically incorrect. Nobody wants to do their job anymore nor accept any responsibility is what is going on.
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e.julius.a

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sorry you have had a bad driver...

if he's the regular driver in your service area, you can file a
complaint against him... look above my other posts for more info

if he's a temp/ seasonal driver, they can also track it down to who
had mis-treated you & will reprimand him using the door tag or package
tracking numbers...

I just got back from servicing my area from 830 AM to 10 PM & I only
see negative comments on the internet. While ringing / knocking on
their front doors at 8PM, the customers shouldn't be surprised that
some of us are out there that late during this month

you didn't say if the package required a signature or not; i'm
guessing it did since he asked you for your last name to enter it on
the portable computer/ barcode scanner...

when we sort/ load our own packages into our vans, I would always
question an open / semi-damaged package that was bumped off the
conveyor belt... and give it to someone in the warehouse for it to be
checked/ re-taped...

in this economy, going directly to the website to file a complaint
will help weed out the bad drivers... NOT on this complaint thread
that people randomly add on from the Original Poster's problem
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asdf

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June

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I experienced this at least 6-7 times. I was so angry with it. I work at home and never used the Buz phone when it's delivery day. Kept checking the status online and listening carefully to any sound even went to wash room. Evey time I complained to the customer service, just right after I found the status was changed to "Delivery exception--Customer not available or business closed". But it happened to ground parcels again and again.

Same thing happened for the 2 locations in Toronto, one is in downtown, recently in midtown.

Today it happened again. I phoned the customer service last night and told them my Buz Number and let them know I would be waiting at home for it for the whole day today. But at 8:59am this morning, the status was still changed to "Delivery exception" even I was at home waiting for it..!!!

I wonder what their tracking information is for. If you wouldn't come or are not sure if you are coming, you don't need to display the delivery date so that we don't need to change our plan or waste time to wait for it ! ---If you list your delivery date, you should be there, NO EXCUSE!

If you don't care your customer, who cares you ! ???
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Romelle

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Use UPS next time or demand it. That's what I did and no problems so far. FedEx drivers are lazy!
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Romelle

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Use UPS next time or demand it. That's what I did and no problems so far. FedEx drivers are lazy!
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June

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Thanks for your reply, Romelle!
It happened again today! I was waiting at home and the status was changed to "Delivery exception--Customer not available or business closed" quietly in the early morning again. I found the tag from the front door later. It's something like playing game "hiding and finding"! --The driver came, put a tag on the door then left quietly! --Just let you guess when she comes!
Actually I phoned them last night for today's delivery and got a call back one hour later from the dirver(I think it's the driver) and said it would come today from 9am to 5pm. But today the online delivery status changed at 8:37am!-- Out of her schedule! --But I was still at home at that time though and the driver still claimed "Delivery exception--Customer not available or business closed" again!
Does FedEx likes to play such a game with their costomers again and agian?!!
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Romelle

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June, exactly the same thing happened to me and that's why I try to avoid FedEx at all cost. I got a tag on my door and yet when I called FedEx the driver claims he can't enter the gate. So the next day I waited for the delivery and nothing (no door bell, phone call or buzz from the gate). I finally decided to go outside and check. Well, guess what? I got another door tag! I was furious! Are FedEx drivers a bunch of lazy ninjas?
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June

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Thanks Romelle!

They didn't come on Monday and changed the online status to "Delivery exception--Awaiting additional delivery information from recipient" at 6:04 AM even I phoned them again Sunday night to confirm every thing again.

I can't expect anything from them and am exhausted to complain again and again..Just return it.

You are right, Never FedEx again!
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Dave McArthur

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FEDEX SUCKS! And they Trash your Delivery! Refuse to buy from any vendor that ships FEDEX and tell them why! Put the Butt holes out of business!
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Libra Diaries

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Yes same here!! Today they damaged my cellphone that was supposed to be delivered to me today! Also we have construction over here and they have to follow a detour so instead of shipping it they said, Oh we'll just damage the package instead." So now I don't have a cellphone. I hate FEDEX. sometimes they ship REALLY early and leave stuff sitting outside for anyone to grab.
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Janet Ritchie

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Same problem as the other writers.....Fedx claims that no one was home, but I'm here all the time, and my dog is a wonderful warning system. He barks if anyone even comes onto the property, and he doesn't stop until I check and okay it. So I KNOW that no attempt was made to deliver. Now I can't reach the vendor, and Fedx claims I have to go to them to resend the package. So I'm out over $300. I am pissed off at both of them. Just need to know what to do next.
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Greg

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For the second day in a row FedEx claims they attempted delivery to my house but no one was home. We have taken 2 days off of work, and put a huge sign on the front door telling FedEx "we are home please knock."

FedEx again today claims they attempted delivery and no one was home. We were home ALL day. For the 2nd day in a row FedEx claims there was a "delivery exception" and that they tried to deliver the package at my house but nobody was home.

If this were true, FedEx WILL LEAVE A STICKY NOTE SAYING "SORRY WE MISSED YOU"; HOWEVER, BOTH TIMES THERE WAS NO NOTE. No trace at all that FedEx was even here.

It's incredibly frustrating taking 2 days off work and waiting home all day, just to be told FedEx allegedly came to my home but no one was home.
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Luis Mena

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I was expecting 2 packages today , i have been here at the office since 9am and they claim that attempted the delivery at 4:36 and its 7:37pm and we are still here!!! helloooo,,,,,,,,,what kind BS is that? then i call the ops mgr and has no customer service skill and did not care at all about my situation and just said that it will delivered tomorrow, what kind of MGR this people have running this business?