Feedly not working on FF3 RC 3

  • Question
  • Updated 4 years ago
After install in FF 3 RC3, and when I click on the Feedly toolbar button, it requests for gmail login. After login it gives me an error during load of Feedly and asks me to reload or restart. I reloaded and restarted FF but it keeps getting stuck in trying to load Feedly but never does.
This is the error I get - "[reader][0001] failed to get initial list of unread counts because Failure: 401 -- undefined"
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  • frustrated

Posted 7 years ago

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edwk, Official Rep

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We are trying to replicate this problem. Sorry for the frustration, we will update this thread as soon as we have more information.
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houdoken

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It's happening to me. Here are some other addons i'm using that perhaps could be affecting things: Adblock Plus, Better Gmail 2, Del.icio.us Bookmarks, & NoScript. Perhaps it will help. Also, I'm tunneling all of my traffic through an ssh session. Not sure how Feedly treats proxies...
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Ok, I get the exact same error message on Firefox 3.0 final build. Disabling my extensions (1Password, Adblock Plus) didn't help. I'd really love to try feedly, so please help me out :(
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I'm having a similar problem. I can't even find the feedly bar or anything saying that it's their other than that it's in my plugin's folder. What gives. You have a great looking program and so many of us are having trouble using it. You get an endorsement from Leo Leporte himself and your software doesn't work on the newest browser that just launched.

I would love to try feedly out. i tried reinstalling firefox in a different installation folder and no luck. I'm about to give up and make it known that you're software is just a waste of time. Is it? Please prove me wrong.
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nateragan

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please stop being so dramatic. There's obviously a bug that has been just recently reported, and from all appearances (6hrs ago by now), they're working on it. Although Firefox has had RCs out for a while, there still seems to be some issue to work out. While you're waiting for a bug fix, check out the link at the bottom of this page to the 'Company-Customer Pact' (http://www.ccpact.com/). deep. breaths.
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Oddly, after logging into gmail, the problem goes away.

Tested it, still had the problem. Logged into gmail, the problem went away.
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nateragan

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jnaz - tried logging into gmail with FireFox 3, still no luck.
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edwk, Official Rep

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seth. I understand your frustration. There are 2 issues regarding the installation that we are trying to reproduce and iron out. We have a post on our blog to try to track this. If you are online and have a few minutes to help us trouble shoot this, my skype and yahoo messenger are khodabakchian
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sean808080

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my first experience with feedly is this. not ready for prime time is it? chris pirillo was singing your praises yesterday on his blog, so i expect a number of people are in the same boat. good luck resolving this issue.
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Gwyn

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No, obviously, it's NOT ready for prime time. That's what's called a Beta. Those of us who download and use a beta version have an implied responsibility to report any bugs.
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sean808080

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well as far as beta products go this is a big disappointment.

i cant even get in to report bugs which i do all the time. not sure why it was posted on chris pirillos blog but i sure hope the feedly folks didn't approve it because this is a real goose egg.
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houdoken

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I just noticed:
[reader][0001] failed to get initial list of unread counts because Failure: 401 -- undefined

This seems to be a problem w/ Google Reader. I'm sure that is obvious from the error but when I try to load feedly, I'm taken to a screen that at first glance /appears/ to be a gmail login but when i examine the url it's actually a login to google reader.
I have a TON of unread feeds. I'm following something like 170 feeds and many are over 1000+. Perhaps these conditions are contributing to the error.
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nateragan

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I've tried emptying my unread feeds in Google Reader, and still get the same error
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Gwyn

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This issue seems to be closely related to the following other topics:
http://getsatisfaction.com/feedly/top...
http://getsatisfaction.com/feedly/top...
http://getsatisfaction.com/feedly/top...

When I first installed, I did get the toolbar button, but no welcome page. Instead I got the endless Google login -> Feedly splash page -> Google login issue.

Installing into a new FF profile sent me to the welcome page, but that's no long-term solution.
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Go to gmail, login and from your email just press the button it works after that :)
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nateragan

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The AKR - nope. still not working.
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edwk, Official Rep

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Just a quick note to everyone to let them know that this problem is on the top of our list for today. If you run into this problem, it would be helpful if you could let us know if you have a gmail account and if the id of the gmail account and google account are the same (we are still trying to find the combination which is causing this problem). Thanks for your patience.
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Gwyn

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Yes, I have both gmail and google accounts, and they have the same ID.
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houdoken

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Yes, my gmail account and google account IDs are the same.
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rossruns

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Ditto here - gmail and google IDs are the same. Signing into gmail did not fix the issue.
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My gmail and google/reader accounts are the same. I get stuck in a loop: click Feedly button => request for google login; enter my google login => page from feedly saying "you have signed out of your feedly account"; click the 'click here to sign back in' link => request for google login; etc. FF 3.0 on Mac OS X 10.4.
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Here is a *temporary* work around suggested by a couple of users: create a new firefox profile and trying installing and running feedly in that profile. if you try this, if would he helpful to know if it adresses the problem or not.
Thanks,
Edwin
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Eric Suesz

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Edwin: Thanks for sticking with this and putting it at the top of your list of priorities! This sounds totally solvable.
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Official Response
OK. We found the root cause of the problem. There seems to be a bug in firefox regarding sending cookies during HTTP requests if the "accept third party cookies is unset".

So the solution if you want to try feedly is to:
1. Go to firefox > preferences > privacy
2. Check the "Accept third party cookies"
3. Click on the feedly button on the toolbar

And everything else should work normally.

Sorry for the inconvenience. We are going dig deeper in the firefox code and see what is the best way to work around this problem.
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Eric Suesz

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Thanks again, Edwin, for going the extra mile. Hope it helps fix the bug!
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sean808080

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Hi Edwin:
Thanks for sharing the firefox security changes to get feedly to work.
Now that I can see feedly, i'm impressed!

Just a note that the word you use, 'unset' is not correct one. I purposely disable accepting third party cookies for increased security.

i hope you guys can figure out a work around because i will not, and i suspect many others will not, operate firefox with "accepting third party cookies" enabled.
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houdoken

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great sleuth work guys! I tried re-enabling 3rd party cookies and it seems to be working fine! thanks again :)
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Kenneth LeFebvre

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The 3rd party cookies solution isn't *my* problem...

I already had that setting enabled.
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Hi Edwin, The 3rd party cookie option did the trick for me !!. Thanks a lot for your help and stayin on top of this the last couple of days.
One more thing - I also explicitily added the feedly page to be allowed in the cookie list

Good luck Edwin ! Feedly rocks and beginning to love it as my home page...But I must admit it will take some time for me to completely remove GRdr and Netvibes form my bookmarks :-)thanks again !
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After adding cookie exceptions to allow session cookies for feedly.com and google.com, feedly now seems to work OK for me. I'm not going to allow 3rd party cookies in general -- I refuse to do that.
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sean808080

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thanks for giving some guidance on how to get feedly to work without opening up third party cookies. this really should be the recommended approach until a better solution is found.
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kylehase

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I completely agree. Security is more important than aesthetics and that's what feedly is, a pretty way to view google reader. Strangely enabling cookies for feedly.com and google.com worked on my desktop but it's not working on my notebook. I keep getting the feedly error that I need to globally enable third party cookies.
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@fredcy understood. it is just a temporary work around to release some of the pressure and give us the time to investigate more and do the right thing.
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margorell

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I have the same problem, but as good as feedly is the third party cookie thing is too important a security measure to just turn off.
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mailjojootje

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I can't read any feeds anymore. The solution that is added in the first reply, is not working for me. My tab "security" has no "accept third party.."

what to do?
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mdecerle

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wtf this problem exist since 1 year, and no solutions at all?
How come. I have this problem every time I'm loading feedly.

The only solutiuon I found is to re install feedly extention each time I launch ff
crazy.
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edwk, Official Rep

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this problem was fixed a long time ago. If you are getting a 401, there must be some cookie/authentication related issue. Can you please post a screenshot of the exact problem you are seeing?
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mdecerle

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mdecerle

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still the same problem. after each restart of my computer

I have this message
Loading feedly v.2.x.224. Please wait...
then 30sec after

Sorry. You just ran into a bug!
failed to load extension boot because:TypeError -- Components.classes['@devhd.com/feedly-boot;1'] is undefined -- chrome://feedly/content/boot/scripts/feedlyExBoot.js -- 236
[feedly version:]
[navigator user agent:]