Flixster says my account isn't active -- UVVU says it is.

  • Problem
  • Updated 1 year ago
I've been trying for days now to activate the "Ultraviolet" copy of Harry Potter & the Deathly Hallows 2. Every time I try, Flixster gives me the following error:

"Sorry there was a connection problem. Your UltraViolet user account needs to be activated. Please visit uvvu.com to activate your account."

I go to uvvu.com. My account IS active. Works just fine. Except that I can't get to the movie because Flixster won't let me enter the redemption code because it doesn't think my account is active.
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Blake M. Petit

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  • irritated

Posted 3 years ago

  • 28
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Shbutler

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I'm getting the same runaround! This shouldn't be this hard.
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Honey Bun

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It really should not be doing all this I mean like WTF is going on dude

]

HELP ME!
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Roger Mikkelsen

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What is this a social media site. I want to watch my movie.
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Maria Ferraro

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I am trying to get my Digital copy here but I lost it. I can not link the account to my uvvu account. Flixster says I need to verify my email. I have not gotten ANY email from flixster to verify my account. I send multiple requests today from 11 am to 2:30 pm. to resend the email verification notice to my email but I STILL HAVE NOT GOTTEN ONE. I am not getting one in my spam box either. I checked all day and made sure it is not in my spam addresses. PLEASE HELP ME>

I do not like this streaming video very much if I am having trouble getting the first one set up.

I am having the same problem as you with the same Movie?

Harry Potter was the first streaming digital copy I bought. I MAY NOT BUY ANY MORE!!!
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KurtAZ

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Same problem here. uvvu.com works but Flixster does not know me - although I registered via Facebook a few days ago and my activity is posted on Facebook. No password reset email ever arrives. :-(
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Maria Ferraro

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Ok. So no one at Flixster or UV has solved this problem yet. However, if you open a trouble ticket in Flixster, saying that you use ITunes, hint...hint... They may be able to help you like they helped me.
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Ernesto Fragoso

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Try unlinking your UVVU account from Flixster then link it again.
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Kimmy

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Looks like we are all having the same problem what's really going on?
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Kimmy

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What if you don't use itunes then what?
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Kimmy

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How do you unlink when it never linked in the first place?
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Daniel FLaCo Pagan

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I'm having the same issues. Also having the issues with Sony pictures not linking. Telling me to activate when it already is. Very frustrating.
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Dan Snook

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I'm having the same problem. That and also the whole procedure doesn't seem to work with Safari as well. Flixster's advice? Use a different browser. Not only do I have to use a different location to store the digital copy, and not put it straight into iTunes along with the rest of my movies, but I also have to download a different browser!! What an absolute joke this "service" is.

There's a reason why iTunes and Mac gear is so popular, it's because it just works - unlike all the screaming aggravation I've had with UV and Flixster.

Very disappointed and extremely annoyed.
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Ryan Davenport

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Yes the is bs! I have my movie digital Ovid collected on flixster but when I try to watch or download it it say my ultraviolet account is inactive? I go the and sign in. Noting wrong at all! Wtf? It say flixster is linked but flixster still think s my uv account is inactive. All support can say is I might have another account? Umm no! Get your shit together. These 2 sites working together suck!
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Ian A Younger CFE

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I bought my 'Triple Play Version of the Sherlock Homes movie from Amazon - needless to say I will write a review telling everybody not to waste their money as the digital version does not work. And needless to say I will not be doing business with Flixster in the future for other downloads or streaming.
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Mikki Castleman-Owen

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And I thought I was the only one!!! The idea is GREAT... the service SUCKS!!!
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Jonathan Michael Mullins

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Same problem with Falling Skies Season 1... What's the point of ultraviolet copy if it will not work thank's to Flixster?!!!
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Jorge Velazquez

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am not activated
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jadyn

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HELP ME!!!!
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Tony Bush

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The date is August 23rd and this problem is still occuring... with FLIXTER! My vudu movies suchas Hunger Games and Resident Evil work perfectly as do other sites like iTines. Unfortunately my Falling Skies Season 1 went to Flixter as well. This is a problem that's been going on for months and I assumeWB and other movie companies aren't too thrilled. Either it will be fixed soon or probably not at all. Ashame. But don't blame it on ultra violet or digital copies. Blame it on Flixter. P.s. I too never received the email,but yet I'm able to sign into my uvvu account and watch my movies from VUDU.
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Beau Clark

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I am having issues with Flixster as well. It is such a bad service I have been trying to redeem a movie for months now, giving it a try every other week or so. I have emailed customer service and they are no help. Please digital movie companies STOP USING FLIXSTER TO DISTRIBUTE THE MOVIES. FLIXSTER IS TERRIBILE!!!!!
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Fap Tastica

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Have any of you recently merged your UVVU account with an existing UVVU account (Household account) right before the issue started?

If so try this, it worked for me.. Also, the order in which you unlink seems to be important so make sure you follow the steps exactly.

1. Unlink your Flixster account from the UVVU.com site (Our Account-> -> Linked Services -> Unlink.

2. Unlink your account from www.Flixster.com under Account -> Unlink UltraViolet Account.

3. Finally, relink the account from www.Flixster.com under Account -> Link UltraViolet Account.
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Randolph Lalonde

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Yeah, the address to redeem Falling Skies Season 1 is dead, and every other method I try to use to redeem this either tells me that the code is invalid or I'm in the wrong region.

Three movies have also disappeared from Ultraviolet over the last year. Flixter / Ultraviolet are terrible services and I hope a class action lawsuit gets started, I'll be happy to join up.
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CH

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I have the Same Problems:

Connection between uvvu and flixster doesn't work properly.
After contacting Support it works, but:
I can't watch my uvvu movies, only the original flixster ones,
One Movie is Shown in uvvu, but Not in flixster. On my Mac app only one out of Seven Movies is shown.
That all is Total crap, You pay lots of Money, and it doesn't work!!
I only want to watch my Blue Ray Movies on the ipad, that can't be that hard!
I Nearly envy the People who Download...