Where is my downloaded digital copy

  • Problem
  • Updated 3 months ago
I bought "Harry Potter and the Deathly Hallows Part 2" with the digital copy. Come to find out regrettably that it is not on iTunes anymore. I downloaded it onto my computer after jumping the hoops of signing up on Flixster and Ultraviolet. 2 GB of download later, I still can locate my file on the computer. Can someone help me locate the downloaded copy? Unless ultraviolet drastically improves, I will NEVER buy any ultraviolet digital copy EVER AGAIN.
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awilum2008

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  • FRUSTRATED and ANGRY

Posted 4 years ago

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Joe Lunn

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In the same boat as you. absolutely ridiculous.
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David Norman

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Write a comment... I shall never buy another ultraviolet dvd. I have still not been allowed to activate my redemotion code on the hobbit
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Jens Vorwerk

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the same problem :( miserable
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joseph hajdusek

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if you go into the flixster program up on the right hand corner there should be your name click on that and hit preferences, it will tell you where the file will be downloaded just copy that press the start button (on windows) and click on search and ctrl+p (or right click and paste) it will bring you to the folder that it was downloaded to
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Phil Whisenant

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I followed your steps but Windows Ultimate did not allow me (aft clicking on Preferences) and nothing showed. Any other ideas?
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joseph hajdusek

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i am rather pissed myself because after doing the same thing that i told you to i realized that it doesn't give you a "hard copy" like they used to it's always streaming now apparently because when i bought ted and i downloaded it it went straight to my laptops hard drive and now i tried saving the dark knight rises (just picked it up yesterday) to the desktop so that i could find it and move it and all i got was a folder full of numbers that couldn't be recognized as anything so the only way i guess is to stream it... what a rip off... i'd rather not run up my phone's/tablets data bill so i can watch a damn movie that i own guess i'll just start bringing all my dvds and laptop with me wherever i go...
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Darrell Knox

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The is straight up deceptive advertising. I travel to south east Asia frequently and can not use this B.S. UV "Digital Copy" I put it in quotes because it is NOT a DIGITAL COPY it is a code for a streaming service that frankly is of poor quality. Where is my Digital Copy? Huh Warner Bros. you have stolen my money and sold me a mislabled product. Shame on you.
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Phil Whisenant

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I agree 100%!! Half the time I can't even redeem my new Blu rays!! Yet to figure out this terrible set up or what ever one would like to call it! Yet to have found my newest redemption of the new G.I. Joe movie.
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Christin Gostola

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I also cannot find my movie...I downloaded the flixter account but don't know how to download HP and see it on my computer...gurr.
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Phil Whisenant

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Use VuDu.com . It is free and keeps up with all your downloads!
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Scott Bull

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Unfortunately VuDu isn't available outside of the US though BlinkBox does something similar though it's flawed with recognising some UK purchases and their customer support denies responsibility, (nit sure if that's justified or not).
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nc

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I'm using the Mac version of this software, so I hope this helps... Go to "Account" at the top right of the Flixster Collections program. Once there, scroll to the right. there are more settings and you can see and change the download folder under the Preference section. I can't add my file to iTunes, dispute choosing the default download format to iTunes. Even though I knew it wouldn't be iTunes compatible, this is still totally disappointing.

To Warner Bros... Signing up for two new accounts, with Flixster and with UltraViolet... and three (Get Satisfaction) if you want to leave feedback!! What the Heck?? Seriously wasting your customers time!! I have every other Harry Potter Digital Copy in iTunes... why the heck did you guys change this? And I certainly don't plan on buying two copies of every Warner Bros film just to get the CORRECT digital copy that I can actually use with my devices. (PS I am NEVER in a WiFi hotspot outside of my house so streaming is USELESS!!!!)
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L Ervin

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Completely agree with all of the above. Completely useless and not willing to invest more into Flixster, netflix, nor ultraviolet - I wonder if they have heard of the words "class action law suit"?
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carol.poo.liu

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Not at all happy with this new way of "Digital Copy". Why can't we just put it on our iTunes instead of having to create a Flixster account in order to access the digital version of the movie?! The old way was much better AND easier (at least for me it was).
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Lee Tursi

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If the film is compatible (and you still have the code), you can redeem it on BOTH your iTunes and Ultraviolet account.
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awilum2008

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Thanks nc. I located the file. And as you said, it won't open with anything else but Flixster Collections. We need an "Occupy Warner Brother" movement and make them change for the better!!!!
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Joanne

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I hate you, Flixster. You're the ugliest girl at the dance.
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mistylady2009

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I downloaded the movie to my iPad, but the movie shows up only when using the Flixster app...so it is playable ONLY through that! However, I did send their "support" an e-mail about not being able to download the movie to my iMac and they responded very quickly...sending me a code so that I could download it to iTunes. Be forewarned though...it took 4 hours to download it!

Hope this helps!
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Gregory Scott

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Same boat as all of the above, flixster is the biggest piece of sh*t on the planet. I will never buy another movie if they use this ridiculous website. It is completely useless and I can't even voice my opinion strongly enough on my disappointment and anger on this misrepresented fraudulent product.

The only thing we can all do is tell as many people as possible about this garbage and hope we help unsuspecting souls.
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ericaannwalsh

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Seriously, Flixster. Adding to the thread because this is your message board/help section. Your UI is terrible. Having to sign up for two media viewing/library options is ridiculous. And then having no clear way to find digital downloads (which aren't file downloads) is also absolutely ridiculous.

I will NEVER AGAIN purchase a product that has anything to do with Flixster/Ultraviolet. Why in the world are you trying to recreate iTunes?!
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Peggy

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Good to know I'm not the only one in this bullsh*t boat. I will never again purchase a movie like this. If it's illegal, at least I CAN ACTUALLY WATCH IT.
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Shawn Hill

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I have the same issue with my "Harry Potter and the Deathly Hollows Part 2." After downloading it three times, unable to watch it. Even downloaded the Flixter App on my IPOD Touch, says I need to verify my account using email sent to me, I did it about 10 times, and still can't see my 'collections' or 'free' movie that I downloaded!!!!! Total crap.
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JayD

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maybe this will help: I located a huge file inside C:\Users\[username]\AppData\Local\Flixster\Storage\[numbered folder] ... this could be the downloaded digital copy, but there is no "file type" and the filename is a code of some sort. Let me know if anyone else has found this and if you can figure out what to do with it.
thanks
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Chase Noble

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^ That's exactly where i found mine, now to convert it so i can watch it without Flixster is another issue.
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Lawrence Gaydos

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I agree with everyone.... this "digital copy" thing is Bull Sh**! It leads you to believe you have a digital copy you can use and move around how you want.... not have to watch it through your flixter program. If I had the choice of a combo pack with a dirty marathon runners sweatsock or a combo pack with a digital copy... smelly sweatsock wins hands down!!!!!!!
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Alec Ritchie

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I just spent the last 30 minutes trying to find my 'digital copy'. When I did, I found it's not a digital copy I can play in mobile (i.e. my smartphone). I will never willing select Flixster again. I have to play through the Flixster portal which does not work at 32000 ft.
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vectra

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totaly horendous of these companies giving and digital copy
to watch on the go when you opted to download it via a smart
phone it will not play i even extracted an copy on my pc
and it said 0gb in other words it's a false directory
therefore it will not play so people for warned is for armed
- roddy mcdowall fright night 2 1988 but you need an extra
sd 8gb card to download it properly by having no other file
but stick with watching it on blu ray or download it on i tunes
and try your luck that way.

frankie (cool rider) smales

frankie smales tv and movie review uk
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Trina Cook

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Yep agree with all of the above. Spent hours downloading my movies to the PC, took me 2 minutes to find the files but failed to find a file ext that would play in anything but their Cr*p.

Gone back to doing it the old fashioned way, PC, BD ripper and make my own bl**dy digital copies, shoot all I wanted to do was move it to my media centre.

Never Again will this rubbish darken my doors!! Absolute Garbage!!
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Spiral Ink Studio Inc

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Warner Brothers is crap for using Flixter. And Flixter is crap for not allowing me to physically download my file ON MY COMPUTER. Where is it??????????? Get with the Program or Class Action Lawsuit.

And btw, if I see another one of these I'm buying directly from iTunes.
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Lee Bartholomew

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I hate itunes with a passion. SD movies never run. ultraviolet don't know what the use is. but the link flixster.com/getuv is utterly stupid. just loops me around and around.. all I do is login to flixter go to the movie I have the code for and type it in. no problems. and why do I need to play a digital copy on my computer? most have dvd readers. Mine has a BD reader. Only need the copy for the phone. So itunes is as dead as a doornail as is any show still using it. Google play I prefer. itunes if I can't play it whats the point.....wasted a ton of money on CSI last year. never again. if they aren't playing on google play I'll wait till the dvd comes out.
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Scott Bull

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*sticks up sign* "Do not feed the troll".
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Lee Bartholomew

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which troll. many trolls. Flixster isn't bad in and of itself and I know where the files are now. but Digital Copies as far as being on a laptop is silly since it plays blu rays let alone dvds. Vudu I've had issue's playing them on tabs. Not Flixster. Although the programs ability to recognize real dvds is not great. Sometimes it says its a fake dvd. Considering the money I spent on it I doubt it.
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Lee's Drunk-Ass Father

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I know someone stuck up the sign, but I can't resist with Lee The Troll (sounds like a TV sitcom).

1. You are the troll you retard.
2. You've got a Blu Ray drive, good for you, so have I but I don't feel the need to tout it every post.
3. If Flixster isn't bad, why are people having problems with it, surely you can troll better than that.
4. Flixster is never designed to work as a media player for DVD's.
5. Last time I checked an internal HDD with a hundred moves on it took up less space than 100 DVD's.
6. If you're saying you don't need digital copies because you've got a Blu Ray drive, why are you even here other than to troll; by your own logic you don't need email since you have a stamp, and you don't need a computer since you have a pen and paper; so to help you out I'm now banning you from using a computer ever again so you don't seem like an idiotic inbred hypocrite who probably is his own Father.
7. I have shagged your Mother.

Now for you to respond here will be proving that you are indeed the troll and that you can't live by your own double-standards.
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Mo

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Hey, I ́m from Germany please excuse my bad english....

I ́ve found the file Location !! With the Progg "Tree Size" I ́ve scanned my Computer (WIN 7) and found it already at this location:

C:\Users\XXXUSER\AppDAta\Roaming\COM.WB.DC2\LocalStore\

Its an MP$ Video File with a strange Name (Letters and Numbers in Front, but then the Film Name (in my case Batman))

I hope this will help you Guys,

Greetings from Germany !
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Camille B

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Yes, that's it, thank you very much!
But...
...mine simply doesn't work! Neither with Media Player Classic nor with VLC Player...
Has anybody an explanation to this?!
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Steven Lewis

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Same issue as most of the above. Option to download to my PC, iPhone 5 and iPad 2 were all unsuccessful. This is after downloading the desktop version, the app for phone and ipad, and setting up accounts for both Flixster and UV. I am fully in support of a class action lawsuit as this is obviously effecting numerous people. If you're in agreement let me know.

Steven
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James Billings

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Yeah, I found the huge file but nothing will play it. I want to be able to view my movie using Mediaportal and an IR remote, I'm not going to faff around with a mouse and keyboard to load up some other shoddy Flixter app.
Back to ripping the blu-ray I've already purchased then...
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D A

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Win XP:
C:\Documents and Settings\user\Local Settings\Application Data\Flixster\Storage\xxxxxxxxx\

I bought the DVD, planning to watch the digital copy. File won't play on any player I have. Flixter player lags noticeably compared to VLC/KM Player on my old PC. I will just have to watch the DVD. I can understand their concerns, but they should advertise it as "bespoke-player-dependant digital copy".
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james page

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well for what it's worth the file downloads to a path very similar to this on a Win 7 PC:

C:\Users\username\AppData\Local\Flixster\Storage\944875540 (this number may differ)

The file will have a seemingly silly name along the lines of: HSJKFHSJK77SDFHKSDJF656 with no extension and it will only play through the flixster software, you can copy this file to your phone or tablet through your PC but your device will almost certainly not recognise it. If you want to watch the movie on your phone you will have to download the Flixster app and then download the movie again, but be warned there is no setting in Flixster to download the movie to an external SD card in your phone so you will have to download it to the phone's internal storage, so you better have plenty of spare space.

Okay, next step. If you do have an external SD card installed and you want to free up space you can connect your phone or tablet to your PC/Mac and then using the file size and date of download find the file (it won't have the name of your movie but the download you made to your phone will have the extension mp4, but of course this is all a pain in the neck... anyway..) and copy it using you PC/Mac interface to your externall SD card. You will now have an mp4 file of the movie on your phone's external SD card. But surprise surprise, it still is unlikely to play.

For me this is a mistake Flixster has made and it's enough for me to not have anything to do with Flixster. Hopefully they will address this situation. NOT IMPRESSED.