Why can't i put my digital copy onto itunes so i can put it on my ipad?

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  • Updated 10 months ago
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i purchased the digital copy version thinking that i could watch it on my ipad. my ipad does not have 3g or 4g connection so i can not watch any of my movies on a device that i bought to watch my digital copies on. Does anyone know how to put these Ultra violent digital copies onto itunes so you can watch them on your ipad?
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Tiffany R

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  • frustrated

Posted 3 years ago

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Piney Burch-Walser

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On the box, there is no disclaimer!!! OOOO can Flixter & associates be in so much trouble! I have an ipod (no broadband yet). What use is Harry Potter-Da\eathly Hallows to me if I have to sit in WIFI?!?!?
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Garrett Willis

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Same here, I bought this thinking i was getting a copy for my iTunes library and I get this ultraviolet thing that SUCKs big time and is not a good app now the movies are fragmented in iTunes and this CAP APP. This is not consumer friendly at all and was time spent downloading, installing, being confused for a second, denying that I just got taken, researching how to get the correct digital copy and coming to the realization that I can't. I WILL NEVER GET BACK THAT TIME I WAISTED. This IS FALUES ADVERTISING both on the package and in the APP. It said download to my computer and it is not really their I have to be on WIFI to watch.. REALY... REALY... we consumers are not that stupid.. WB needs to make this a true digital copy period and not this FLIXSTER CAP APP. I will never buy another UltraViolet labeled movie again and I will let all my FB community know about this as well.
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Catherine Horn

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All,

If you submit a support ticket by going here: http://support.ultraviolet.flixster.c...

they will issue you a redemption code on ITunes so that you can have a real digital copy.
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j.s.allbritton

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Just submitted a ticket and got an iTunes code in about 10 min. Why couldn't Natalie the employee posted this yesterday? Anyway thanks for the link.
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Brad Begle

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Worked for me as well. Won't ever buy an Ultraviolet digital copy ever again, but pleased with the response.
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Nicolle Alexander

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This did not work for me :( they gave me a ticket number i did not know what to do with it and sent me an email saying that i had to download it off of itunes, please someone help i do not know what to do ?
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carol.poo.liu

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Thank you so much Catherine and everyone. I just submitted a ticket and I'm just waiting. Hopefully this will be resolved quickly by WB and all the studios who backed UltraViolet in getting rid of this service once and for all.
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rodrickdamon

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This worked for me. I think it's unfair that we have to go through this but at least WB stepped up. I wonder if this will be the new norm for digital copies... and if studios will continue to provide iTunes redemption codes to those who ask.
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Carrie Meyer

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Thank you, Catherine; this worked! Although I am still not happy with why this occurred. I am happy that WB is responding quickly and appropriately.
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msvieques

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What kind of information do they need... I am submitting a ticket right now
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Catherine Horn

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Just let them know how you are unsatisfied that it's not a true digital copy and that you don't have a way to watch it on your ipod without wi-fi.
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Johnny Ray Cole

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Flixster dropped the ball. Take movie back, get refunded, then buy digital copy from Amazon.com
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Les

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I cannot believe how crappy Flixster is. Had I known it would be this frustrating I would never have purchased the Digital Copy. I WILL return the whole thing to the store. I want a SIMPLE interface that allows me to download the movie to my Ipad.

Flixster is NOT that answer. I should not have to install a 3rd party application on top of my ITunes. (I've already sent a complaint to Apple).

I've already uninstalled this piece of crap software. What deception. (don't forget, they demand, yes DEMAND that they be allowed to monitor and record your viewing habits).

Never again.
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Darin Johnson

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this is crap. your decision makers are cheats. i will tell as many people as i can about flixter and how disgusting this experience has been. i believe you own me money.
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TricksyFaery

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Ultra Violet is pointless. I want the movie in my iTunes with all the rest of my movies. My whole family are all iTunes users and we will not be buying anymore movie with Ultra Violet digital copies. You said I would be able to download it to my computer, iPad, etc. I don't consider streaming it download loading. You gave FALSE information and for that you can kiss it. I will never use your stupid service and neither will my friends and family. I will tell everyone I know how low your service is. You should have known people weren't going to like this. I'll just buy all my digital copies directly from iTunes from here on out when I see a Blu-ray with Ultra Violet on it.
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TricksyFaery

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Also I just emailed Warner Bros a rather long email stating my opinion on this. Hopefully they will get more and stop using Ultra Violet. Cause if they don't I'll stop buying their Blu-rays with Ultra Violet Digital Copies.
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j.s.allbritton

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What is the email address or link for Warner Bros? I'll send my opinion of this ridiculous business practice. Basically Warner Brothers and Flixster have decided that their customers are fools. They figure that the only option they will provide for us is an inferior product (UltraViolet) that they control and take away choice. They are betting that customers won't put up a fight and just conform to their new change. So it's a numbers game, how many will fight and how many won't. One more time where a company doesn't put it's customers first or just do the right thing for the sake of doing the right thing. With the other studios getting onboard with UltraViolet we ALL need to push back because this is only going to get worse. Yes if you open a ticket Flixster will provide you with an iTunes code (for now anyway) but that information was never made available by anyone at Flixster. If not for Catherine posting the link she discovered I would still be in UV hell. I have posted that link everywhere I can so people know where to go to get satisfaction. Sorry, I guess you can tell I'm a little frustrated by all of this.
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I basically sent an email to every single Customer Service address I could find for Warner Bros. via google before I found this article. Getsatisfaction is great, I got my iTunes codes and can now actually watch the movie!
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Joe Lunn

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i just spent 45 minutes downloading Harry Potter deathly hallows pt 2 and now i can't load it onto my itunes. all my other Harry potter and Warner brothers blu rays have downloaded to my itunes, its just easier everythings in one place. I dont want to stream, my internet is never fast enough for that. Who do i get in touch with at Warner Brothers to complain about this?

This reply was created from a merged topic originally titled
Can't load my copy onto itunes.
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Lynelis Rivera

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This Sucks big time because Im from Puerto Rico and it doest let me download... So I paid extra money for a movie with a digital copy and I cant have it.... Why they dont use itunes which everyone can use... And not this stupid site who dont let me download my movie!!!!!
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carol.poo.liu

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See Catherine's comment about complaining and maybe you might be able to get the code from WB to redeem the movie through iTunes. It's really dumb and I hope they get rid of this service or GREATLY improve it (which I seriously doubt).
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Jack

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It seems like you won't be able to stream or get a copy of your movie after a year is up. Is that true?

http://uvvu.com/uv-offer-details.php
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ladar713

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Can you refund the money i spent to buy a digital copy from itunes instead of giving me a code because i already bought it and i need a code for itune for green lanter that did not work from uv tell nataile i still have not herd from her in almost two week from your customer servive she stopped replying to my email
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carol.poo.liu

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Just got an e-mail from Flixster UltraViolet saying that they have actually received a lot of positive reaction to UltraViolet (-_-), but I did get my iTunes code to download the movie onto my device like it should be. At least they (WB/Flixster/UltraViolet) are quick in resolving these issues.
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I also want my money back so I can get a NON-Digital Copy version. Then I'm just going to buy iTunes from now on, we can't even trust Studio retail boxes anymore.

Update:
I got my iTunes codes from my submitted Support Ticket, but if this is the direction Blu-Ray+Digital Copy is going count me out. No more Blu-ray for me.
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What if we have an Apple TV ???? Theres no Adobe Air or Flixter for that. They just can't suddenly change the way Digital Copy works with no documentation, nothing on the box.

I bet the only "Possitive" reactions they've actually had are from the Marketing spin department.
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jnsroof@pacbell.net

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There is a need for UltraViolet, not everyone uses Itunes, I use itunes and will not change to another service. WB Should not have excluded Itunes, why not have a code that you can use for either UltraViolet or Itunes?
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Kevin

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I like the concept of having movies (and digital media) available in the cloud.... that being said.... at this point I feel that I need to be the one deciding what is available for me to view how I want too. I view most of my movies via AppleTV or iPad (offline) on the AIRPLANE!!!
I need a true digital copy in iTunes!!! Until mobile data is available everywhere, at reasonable rates.... I need to be the one who manages my PURCHASED digital media.
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Scott Hollar

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I just submitted a support ticket so I'll see if they either refund or will give me a code to download via iTunes. I want to manage my digital copies like I do for all of my other media, through iTunes, just like I'm sure others want to manager through Windows Media or whatever consistent method they use.....NOT this Flixster/UV crap.....so frustrated at WB right now. I don't want to manage my media through multiple technologies.

Update.....Just got my iTunes code while typing this response!!!!! So if anything, they are quick to respond. I'm sure some executives somewhere are re-thinking their strategy.
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mistylady2009

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I submitted a support ticket as well, but so far haven't received it!
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meganashleyreeves

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Submitted my ticket... let's see what happens.
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Kaley Christian

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I just bought HPDHP2 and I've been sitting here for over an hour trying to get this to work and I'm fed up with it. I buy the digital combo pack because I'm constantly traveling and I like to watch movies on my ipod while on a plane. I never wanted flixster or ultraviolet or any of this stuff. In fact, I had never heard about any of this till I tried to download my movie! I sent a ticket and I've yet to hear a response. Any idea how long it takes to get one? All I want is my movie on my itunes like all my others.
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Tami Tondre

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I followed the link and submitted the complaint and in less than half an hour got a redemption code for iTunes!
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Malcolm Johnson

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Took me about an hour, but that was late last night. It should be today...unless of course, they're getting swamped.
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Malcolm Johnson

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BTW, the Flixster Ultraviolet download that you can't play in iTunes, you can't play period if you're on a Mac. Double-click it, and it will launch Quicktime, but it will immediately fail because there is a Codec missing.

Flixster, in all your communications to your customers you are still CONTINUING to say that this works with IOS Devices. This is not 100% true. I can't call it a flat out lie because as it works with IOS Devices via streaming, but it is at best misleading. Maybe the folks at Flixster are not aware of such things as Data caps for Wireless service plans. Maybe the folks at Flixster are not aware that you can't always stream stuff while you're on an Airplane. You are putting a severe limitation in place for Apple users, which by the way dominate this particular segment of the market.
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jlromang

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Same question, How do i get my Digital Copy of Green Lantern And Harry Potter 7 Part 2 to Itunes?

I can't even watch this movies in your Web Site telling me that don't cover my region.

Puerto Rico is a USA Territory with USA Citizinship, USA Post Mail and USA Currency so this kind of rejection is very unfair.

I wnat my Itunes copy like you used to doing it in the past. I really appreciated that you send me valids redemptions code for ITUNES. Let me know the information you need from me.

Please, hope that you resolve this matter.

Thank You!
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willyinpr4u

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I think it was resolved, although I won't be using this services anymore, it is fraudulent and misleading. As far as I understand, now, in the 48 states of the USA, can download and transfer the movie it iDevices, (iPod, iPad,iPhones). Just submit the complaint like it was told here in the beginning of the threads, and ask for your coy of the movie by way of iTunes, you don't even have to say where you're from, I hope this help.
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Terrence Tj SupaHype Rogers

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I sent my complaint in 4 days ago, they responded but still have not sent my codes to the movies from iTunes. Even after i sent a second response... I even included my ultraviolet codes.
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mistylady2009

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Same here..I have an iMac and can't download the movie! You can bet that I won't be buying any more WB blu-ray digital combo packs unless they return to iTunes support! What a waste of money this was!
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Kevin

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OK... so I submitted a ticket and got the itunes redemption code within minutes.
Here's also what I figured out by them saying you can download or play on a IOS device... if you have the flixter app installed on a particular device... you can use the app to download the movie to the device to play offline. It is only on the device.... and you only get like 3 or 5 downloads... so 1 for ipad, 1 for ipod, one on your computer, 1 on my android... one on my wifes... opps... i think i'm maxed out.
Then I have to use the app to play it.

This is still a crock of BS... it's not a true digital copy.
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Jason Allbritton

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I complained to Warner Bros at this link if anyone is interested.
http://www.warnerbros.com/main/help/c...