Why can't i put my digital copy onto itunes so i can put it on my ipad?

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i purchased the digital copy version thinking that i could watch it on my ipad. my ipad does not have 3g or 4g connection so i can not watch any of my movies on a device that i bought to watch my digital copies on. Does anyone know how to put these Ultra violent digital copies onto itunes so you can watch them on your ipad?
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Tiffany R

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  • frustrated

Posted 4 years ago

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ronaldhand

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Flixster,

Thanks for your response. It has alleviated some of my dissatisfaction with the distribution of the digital copy. If you can not explain to me how I can stream this content to my Apple Tv or place it on a thumb drive to play on my Tv then all my issues will be resolved.

I only have a dvd player hooked up to one of my Tv's hence the reason for purchasing a digital copy. With a true digital copy I can stream it to my Tv via iTunes or put it on a thumb drive and jack it into my Tv.

I had the same initial reaction as most of the other respondents to this post and I would like to point out that I spend more time figuring out how to get this content onto some of my devices, then it would have taken me to Rip the DVD or get the content via some other channel.

However, I feel that it would be far more constructive for us to work with Flixster to make the content work the way we are accustom to using it. This is a new service and it is bound to have its bumps and glitches. So I would just like to summarize for Flixster, if they are still lurking on this thread:

Pros:

You can play the content on most mobile devices (surprisingly even windows mobile)

You can watch the content on your computer.

If you happen to own a googleTv box or a TV with GoogleTV integrated, you can stream your content directly to the TV.

Cons:

If you want to enable offline content visibility, you must sync you device twice.
The double sync method means adds complexity since when you are constrained by memory limitations on your mobile device.

The content cannot be played on most Tv's. (can't pub in a thumb drive, stream via iTunes and not app in the Smart TV market place)

I am sure others could add to the list, but from my perspective there are two critical shortcomings with ultraviolet: the lack of iTunes integration and the omission of the Flixster from some of the major smart TV app stores (LG and Panasonic)
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ronaldhand

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I apologize I did miss one major Pro for this distribution method and that is that this is a cloud storage service so I do not have to permanently maintain a local copy of the movie.
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flynnd1968

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Not going to purchase any more if flixster is required. going to stick with ITunes. Just so much easier to use. Once downloaded I can put on and remove from my device with the click of a button, and dont have to re-download everytime I want to view purchased content. Plus I have downloaded a movie to my device and still says I need to be conected to WIFI to view. Just bad programing all the way around.

I have spent way too much time trying to figure this new thing out other than enjoying my purchase. (they should pay us for all the time spent). It is a good idea in Theory, but only in Theory.
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Christopher J. Giroux

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It is a crap service. I only buy straight from iTunes now. I let Apple have a nice cut of the profits instead of purchasing a Blu-ray or DVD. The film industry just shot themselves in the foot with this rushed, unintuitive, highly restrictive, ill-conceived, and falsely advertised crap service. Worse... they don't even care.
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Paul

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I agree, Flixster is CRAP! Wait, it's more than CRAP, it's a gigantic HEAP OF CRAP! I also stream through Apple TV but now the kids have to put their sticky, greasy fingers on the disc itself, which leads to a shorter lifespan. I will not buy any DVD that uses Flixster as their "digital copy". I will rent the movie instead! Kids can touch those rental disc all they want. Flixster just lost a customer who normally BUYS his DVD...NO MORE! Thanks Flixster!
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Paul

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I downloaded movie to my PC and tried to play it. NOT ONE OF MY NUMEROUS VIEWERS WOULD ACCEPT THE FILE FORMAT. So, now I can't play it on my PC offline, can't play it on my iPad offline. I CAN ONLY WATCH THE DIGITAL COPY BY GOING TO THE ULTRAVIOLET WEBSITE!
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flynnd1968

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Paul. I did end up getting an iTunes digital copy after w full week of emailing customer support . request an iTunes redemption code for your movie. Go to:
http://support.ultraviolet.flixster.c...
and click on "Contact Us". Explain your issue and the chances are pretty good they will issue a code for iTunes.
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flynnd1968

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http://support.ultraviolet.flixster.c...
and click on "Contact Us".
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Paul

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Thank you very much for the helpful info. I will contact them and hopefully get an iTunes code. I'll let you know if they respond.
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flynnd1968

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Yes ... I was extremely fristrated for a month+. I know how it is ...So I hope it helps
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blazeoc

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I actually like the service. I guess I am in the minority here!

A digital copy is not defined as being able to use in iTunes. Please show me where it says that anywhere?

A digital copy is defined as being able to view it on a mobile device, digitally. Has nothing to do with iTunes.

I am able to watch this very easily on my Kindle Fire, iPad2, iPhone4(s as well) and google TV

Now I would never watch it on my computer because lets be honest, I would just put in the hard copy I have into my blu ray player.

On all my devices it streams very well and image quality is solid. I have zero complaints in that area.

Only area I have issues with is, 3 year limit, and having to sign up in two places.

But ease of use is there for me. Plus I like that I can throw in 5 other members into this and they can watch the movies as well.

I think that is one of the best parts about it.

But again Digital Copy IS NOT iTUNES COPY. Lets hope some of you can understand that.
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willyinpr4u

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Sorry bro, but you are wrong, plain and simple. Digital copy means another of the same or equal item, in this case, digitally. Why digital? Well, can you find anything that is analog now and day?

So if I am to have a "Digital Copy" of the item that I bought, it means that I am to have a back up for my posession.

The only reason that people are comparing here iTunes and Flixster is because Fox uses the services of iTunes for Diagital Copy without any problem at all. W/B opt to use Flixster services, and I guess you read all the comments here.
As you notice, is nothing more than a comparison.

If you like having a Digital Copy which will never really be yours, and you are happy with it, then good for you. But my Digital Copy belongs to me, not to the company that offers the goods.
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blazeoc

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What am I wrong about? The lady on this thread said a digital copy pertained to iTunes, which I said was wrong.

A digital copy is something you can watch on a mobile device or computer. Which is what they offer. Is it difficult to some, yes, but it is still a digital copy.

Your digital copy belongs to you for 3 years, and it can also belong to 5 other people at the same time.

You get 5 downloads at one time, it isn't from what I read 5 total. If you download it and delete it it goes back up to 5.

In the end you believe like this lady that a digital copy is an itunes copy which that is not what a digital copy means. It just means being able to view without having to have the actual hard disk.
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willyinpr4u

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No, a copy means that it belongs to me, not to the company. Weather is iTunes, Flixster, Ultraviolet,whatever the company is.

Let's say you go to a lawyer, and the lawyer is suppose to give you a copyright of any legal papers, would you leave it in the office or take it with you? I mean, you are not you g to the office to take a look at the papers everything you have to search for any information.

If I buy an item, and it states in the box Digital Copy, once again, it means that the copy belongs to me, so that I can do with as I please, without breaking the law, of course. I own a BD player and a DVD player, one in one room, the other one i?n my living room. But why, you say, if you can use the internet? Well, what if there is any technical problem with the internet? I own over 2,000 movies title,only a few are BD and all of them legally bought, and still I make copies of my DVD so that I can keep my DVD 's in the best condition possible.

If somebody is to keep something that was suppose to belong to me,then I don't Co side it a copy, sorry.
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blazeoc

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Really don't want to argue just to argue. We will not see it either way. I understand your point of view and respect it, I hope you do the same towards mine. Happy Holidays willyinpr4u
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willyinpr4u

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No argue, , actually I'm glad to have a good conversation with somebody here. A Thanks for sharing, and happy holidays to you too. :)
And about Disney and Apple, you are absolutely right. Take care my friend.
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blazeoc

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Thanks and be safe! I just knew we wouldn't come close to agreeing lol No use continuing on at that point :) But like I said I do see your point and understand the frustration.
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Christopher J. Giroux

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You are right and wrong Matthew.

The fact is, WB sold something as Digital Copy knowing darn well that the average consumer would believe they were still getting an iTunes compatible file. When in fact, they were not, they got a completely new "service". Some would call that false advertisement, but it is at least, misleading advertisement.

And you are wrong about the timing. An actual Digital Copy(TM) file is forever usable. Defined here: http://www.wbdigitalcopy.com/home/#/G... by WB themselves... "...you can watch the movie as many times as you like." Limiting your file to 3 years is contradictory to this FAQ.

I am glad you find the service useful, but this is not what many consumers thought they were getting, or even want. We want free use of our Digital Copy, not limited to streaming or downloading another App.

In my case, I can't even use the service because my Flixter account is not communicating with my UV account. The biggest issue, UV won't get ahold of me to fix it regardless of how many emails I send them. They just don't care.
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blazeoc

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Yeah I guess I just don't get that worked up over it because I have had success with it and have no issues with it.

In the end it seems all studios except disney and one other are not using it, yet.

Disney may never just because of the Apple thing, but I just hope that they all come together and get it right. If it is itunes or flixster, whatever, just use one and get it right.

THe easier they make it on a consumer the more the product will sell. I think apple has proven that fact.
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flynnd1968

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I burns me that companies know that a product is not completely ready, send it out as ready and then have the consumer be their beta testers to work out all the issues that they didn't think of. Flixster worked but not very good off a wifi connection. Plus, I have a whole collection of movies. I don't want to have to download a purchased movie evertime I want to change it out on my portable device.
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blazeoc

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@flynnd1968

That is the way it works these days. It happens in the gaming industry as well. The reason, they can't produce all of the scenarios that millions of people can when using it.

Hell look at the whole iphone 4s battery issues. That still isn't fixed. So we are all beta testing still with not only the 4s but iOS 5.
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jough

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Well, I've spent two hours of my time just to try to register for and download the UltraViolet copy so far. It would've been cheaper and faster just to buy the film for $14.99 on iTunes.

Of course, it came packaged with a Blu-ray and DVD, so it's not like I can't rip it to watch it on my iPad, but then why bother with UltraViolet?
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blazeoc

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This is a joke right? My 8 year old figured it out quicker than that.

Put the flixster app on your ipad, go to your collection and either stream it or download it.

About as simple as you can get
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Jason Allbritton

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That's great that your 8 year old could figure it out, but it doesn't always work for everyone because of technical glitches that have been a problem with UltraViolet since day one. I also think you are missing the bigger picture, but if your happy with your purchase good for you.
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willyinpr4u

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Mathew, by the time this thread started, Flickster didn't have the downloading from the iPad, it was just streaming. They updated the app about a week after the whole digital copy fiasco. I know, 1. because I had the app by that time. Second, I wrote here in this thread. I guess people that bought the combo pack want to get the digital copy from the pc. But yes, now you can download it from Flickster's app from the iPad.
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imsarah18

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you can download it to your computer also but it wont go on itunes just your pc or just download it straighto your ipad through the app
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Ken Brown

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This is the worst service I have ever seen in my life. I have a very comprehensive iTunes movie/music library. I only want my movies thru iTunes so I can watch on my Apple TV, iPad, iPhone or iPod when ever I want like I do with all my other movies. This service is so STUPID! You guys are the worst thing that could have happened to a consumer!
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Cari Shepard

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Have they resolved the issue where you have to stream it versus actually having it downloaded on your device? I got frustrated when we got HP 7p2 as I was under the impression I was getting a digital copy that I could download to my device (not 3G or 4G, wifi only) and found we couldn't access supposedly downloaded movie unless we had an internet connection. Totally defeated the purpose of using the iPad2 as a car movie reviewing device for the boys. I did complain and get an iTunes redeemable code shortly after complaining. I really don't care if we can't watch via iTunes Movies but was more upset with the need for an internet connection to watch my purchased digital copy. Also, the 3 year limit means they are only "renting" us the digital copy we purchased.
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Lara Renken

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i have a mac and i can't get it to download the movies i have cause stupid Flixster and Ultra violet won't even link and i have done everything i can and the only reason i buy digital is so my husband who is in the military can watch them on an ipad or lap top and now he can't cause he doesn't have internet with your stupid stuff i want it a refund because this is not what i paid for i paid to get a copy downloaded to my computer not stream and it does say on there download i will be tell ALL MY MILITARY FRIENDS AND FAMILY THAT WARNER BROS AND FLIXSTER RIPS OFF OUR GUYS IN THE WAR ZONE cause they can't use this at all
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imsarah18

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You might of created a separate account email one of the customer services and hey can help with that but you can download to whatever device up to 5 different devices. You need to have the flixster app on your iPad to do it. And with the laptop go to the website and download it from there that's only 2 devices. You still have 3 more you can download it too. It's a big button says download
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Flixsterisstupid

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Bull Shit.
I just got the app for android and there is NOT a download button even though everything you read says there should be.

But then, probably does not matter since, apparently, you are in fact NOT downloading the movies for off internet viewing.

And Itunes is not an option because they do not have an app for android.

This is really fucking stupid of the companies not to support their customers. Certainly be way cheaper to just spend the 4 to 5 bucks on google play than to spend the extra $$ on this so called "digital copy"
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sweetcinn

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I've tried to contact support to get the ITunes codes for the movies I've bought but cannot watch on my ipod and they have told me multiple times that the ITunes codes are not available. This is bs and I won't be wasting my money on WB movies with the UltraViolet "digital copy".
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Carrie Ann

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Well, it's gotten to the point that too many movies I want to buy already have the UV digital copy, I go ahead and buy them, but I just don't redeem the codes. I then, if I really want a digital copy, buy it from iTunes.

As an aside, has anyone noticed the new walmart program that lets you get "digital Copies" of all of your dvds? Of course it's ONLY through UV, which means, I won't be doing it. I do not enjoying dealing with their "customer service."
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mistylady2009

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Carrie Ann, I DID notice that with the new Walmart commercials. Yep, I won't be converting any DVDs to digital copies through them either.
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Eric Nelson

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So it seems if you want the dvd and a digital copy, you have to buy the movie twice, buy it on itunes for the digital copy and then buy the physical disc for your home collection. So WB is no longer going to sell digital copies with thier discs? It is so bizzare that they would stop selling digital copies at retail, making Itunes the only way to buy a digital copy.
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DSH

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You have to get the Flixster App for the iPad/iPhone (It 's actually quite useful for finding movie times in local cinemas) and download it directly onto the iPad/iPhone for which, of course, you'll need wifi - you can't just put it onto your PC/Mac and move it from there onto your mobile device (duh!). Then you have to have an account with F***ster AND UV.

AND you have to allow Warner Bros to access your details for some time (it doesn't tell you that if you choose "no" for this then it won't work at all. I've now discovered that WB own Flixster, so when it says allow WB access, it actually means allow Flixster access, which makes a little more sense. THEN you can actually download the film onto your mobile device (the whole point of a digital download!).

Later you can delete it from the iPad/iPhone to free up some space then re-download it again in the future if you want to. However to do so, you have to open the F***ster app, choose the film, then select Download (even though you've already downloaded it). Then look for a hidden edit button in the top right corner and finally you'll be given the opportunity to delete it from your device...

Just how complicated is that? Perhaps someone should rewrite that app too...

Honestly WB, Flixster and UV have so badly shot themselves with all of this.

Apple - works simply and simply works..!

(See Ken Segall's book - "Insanely Simple"...! - http://kensegall.com/blog/insanely-si... Interesting blog...)

Hope this helps
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Callum Burch

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you are legally allowed to sue flixster/ultraviolet for misrepresentative adversting