Help get this topic noticed by sharing it on Twitter, Facebook, or email.
I’m extremely frustrated

Why can't I unlink my Ultraviolet Account from a Flixster Account?

When I redeemed my Digital Copy of Green Lantern, I thought I was logging into my already existing Flixster account (via Facebook), but instead it created a new Flixster account.

Now, I'm trying to unlink my Ultraviolet Accout from that newly created Flixster account and relink it to my real Flixster Account. But cancelling that Flixster account didn't break the link. Now when I try to link to my existing Ultraviolet account from my Flixster account, it says that it is already linked to a different Flixster account, please create a new Ultraviolet account. WTF??

So far, absolutely everything about these Ultraviolet Digital Copies has been an absolute nightmare. This is worse than the separate WB application I had to download for the digital copy of Green Lantern: First Flight. Why is WB so resistant to using the already established standard of iTunes and Media Player digital copies??
12 people have
this problem
+1
Reply
  • I’m pissed
    I know how you feel MattM. They have to make it so fucking hard to get what should be a simple fucking task. Its hoops like this that are ruining our current political numb nuts in office. If I want a digital copy, I will NEVER use FLIXSTER or Ultraviolet for shit. Amazon.com gets it right every time. ONE CLICK and its downloaded.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m pissed off!
    ur not the only one. I say we start some sort of petition to get this crap taken off the market. all it does is waste our times and to think you HAVE to use THEIR program which has too much crap to get thru it's just crap! when I buy dvds i want them to play on my computer. I say we go back to the itunes or wmp downloads...least those you dont have any stupid issues ...i definitely will NOT be purchasing any more combo packs with ultraviolet nor will i recommend it to ANY of my friends and family
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m so upset at ULTRA VIOLET CRAP
    I feel your pain I just bouth "The Thing" and followed the stupid step to redeem this ultraviolet digital copy which I had to started by creating Universal Digital copy account then transfer me to Ultra Violet account then I redeemed the code there not yet let me choose if I want another copy on iTune or Vudu then I chose Vudu and it didnt even load so I lost my patience and just finished only for Ultra Violet Digital Copy and I tried to click streaming movie on Ultra Violet website they trasfered me back to Universal and let me click a Flixster link from there then I did and now i'm on Flixster which surprisingly my digital copy that I just redeemed NOT EVEN THERE... now genius me tried to redeem this stupid digital copy via flixster but it's too late this magical code already been used...

    so what did I learn today...don't follow that stupid instruction cuz every movie from every production lure you to go make one account with them and just to confuse you, wasting your time like we have nothing to do but sign in at least 3 account to get this Ultra Violet Digital Copy..

    I'm so stupid...
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I just did the same thing today too. For Moneyball, Sony sent me to UV.com and i created a new account. I didn;t realize that when i got my free Michael Clayton from Flixster for linking to Facebook that i was automatically creating a UV.com

    It doesn't help that the UV support are worthless.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m giving up on UV
    So just updated on my situation after I complaint to flixster and Ultra Violet and they just said "follow this and if you can't it's not my fault it's your" so i found my last source I complaint to Universal Studio because I followed the insert in the Blu ray then I ended up "couldn't link to my flixster account" so they emailed me back and gave me new code to redeem "The Thing" so I went straight to my Flixster and redeemed it now I got "The Thing" on my collection along with the others...Finally since there are 3 parties involved someone stepped up and take responsibility Thank you Universal Studio

    and whatever UV and Flixster so over you
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m frustrated
    Ran into this issue also today, signed up to get the free UV movie download via facebook. Now I can't log into my real flixster account anymore and if I try and link to my UV account. It says it's already linked.... "This UV account is already linked to a Flixster account".
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m sad
    Same issue, if anyone figure out how to resolve the "This UV account is already linked to a Flixster account" please let post what you had to do to resolve it.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I got UV to issue me a new code for the movie (Green Lantern), logged into Flixster using my Facebook account (not the account I created when redeeming my first code). Then redeemed this new code, creating an entirely new UV account, but this one was linked with my Facebook (ie Normal) Flixster account. A PITA, but it resolved it for me.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • When WB bought out Flixster it went to hell. WB is a horrible company on it's own and didn't need to ruin Flixster, I even sent an email late last year to their President of their digital distribution to complain about a problem with my digital copy of the The Town and they wouldn't issue me a new code to download it. I didn't realize that you had to download the copy within 1 year. My wife bought me the movie for Christmas so it sat around for a month or so before I unwrapped it she paid extra for the digital download if course, well I ended up getting diagnosed with cancer and spent the next 10 months doing chemo and radiation on top of two separate surgeries. I was literally about 20 days past the due date when I actually opened the DVD and took it out of the package. I asked nicely a couple of times for them to do the right thing. Anyway, their D Bag President didn't even bother to reply. WB is probably the worst companies about giving a shit about their customers that I can think of. I don't spend any money on anything they produce, I've given up seeing a few movies that I would have wanted to see but I say WB go F Yourself. Thought I would share. It's laughable that they just ignore their customers and don't even bother to respond. So to the point of the original question, it's a problem because ultimately they could care less about you and your problem.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • My son-in-law signed up with VuDu and added me to his account. From there on out it's been nothing but a nightmare. I created an UltraViolet account however it would only let me view the 3 ultraviolet movies I added and the 10 FREE movies they must have given him when he created the account. We went back and forth trying to get it to work. One day all the movies would be there and in a couple of hours they would be gone. I made the mistake of deleting my Ultraviolet account. That's a NO-NO. Now when I try to relink it it will not let me. I also tried creating a new account but what a nightmare that I finally gave up on it. At this point I'll go out and buy the movie if I want to see it that bad and watch it from my DVD player. WalMart Entertainment and any other companies working on this need to get together with the programmers and correct the nightmare they have created. I have lots of movies that I wanted to add to this but forget it. This new way of viewing movies should have been a good thing but apparently they didn't bother to check it out thoroughly before letting customers buy into it. I’m very frustrated with the whole thing and find it dishearten that such giant companies haven’t come to the rescue of the consumer. It’s obvious that it doesn’t work and by no means is it user friendly. You should be ashamed of yourself.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m sad
    I linked my uv accounts no problem. Between sony, vudu and glixter I had like 80+ movies. Was excited. Then I looked and my birthday was wrong and I wanted to change it. It would not let me do that so I removed me as a member so the boxes would be blank and then I would just re-add the correct info. When I removed it it deleted the account. Not knowing,I created a new acct hoping to retrieve all my movies but that's where my night was wasted screwing with this. I had no idea I just deleted the account I had all those 80+ movies on and when I used the same email to create my new acct ultraviolet automatically removed my membership from the other acct making it impossible for me to ever retrieve my movies ever again. I was in shock and could not believe it was too easy to wipe it all clean not even knowing what I was doing. I hate this set up with a passion and there's no call center to help me out. It's complete and utter bullshit!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m sad
    And all the movies are gone from flixter too. I have 0 movies now on flixter but Sony and vudu still let me play my movies. I'm so confused here
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m upset
    i had a problem where i couldnt watch any of my movies and was working with flixter and ultraviolet. they just sent me an email to unlink my accounts and then relink them when i did this i just lost alll my movies aprox 30 something of them. and it looks like they are all gone for good, is there anything that can be done.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • If you read the q&a page on ultraviolet it explains very clearly the dos and don'ts. Ultraviolet is simply the cloud that holds the rights to all movies purchased. You can link it to multiple services (flixster, cinemanow, vudu...ect) the linking of accounts is simply to save time signing into uvvu.com each time you purchase a digital copy. Once the movie rights are saved to the cloud you can access them from all the services you went through to purchase or view on the uvvu.com site. If having multiple services confuses you then you simply unlink the services through the uvvu site and use it linked to a single account or through to uvvu site only.
    I have never had a problem that was not able to be fixed by reading the help section of the sites.
    I think most errors that are making users mad is not the fault of the movie providers. Seems to be caused by user malfunction due to failure to read the information provided by the companies to prevent having angry customers!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I had the same problem last night 12/6/2013 to download weeds series while it was updating for the longest time. So I close out and try to log back in no flixster did some person hack the site and now there nothing. All this technology suck had a lot of movies on it why pay extra if the site not going to last its all a joke just to get consumers to pay extra money that won't last at all. This just pisses me off.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • feb 2014 same here. awful sites. linking your accounts (flixster, uvvu, google, facebook) will screw everything up. I'm going to have to maintain a few different flixster and uvvu accounts to make sure I don't lose any of my movies.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • p.s. if you think unlinking flixster from uvvu is as easy as clicking the "unlink" option, you're wrong. it waits, then returns an error.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated