Help get this topic noticed by sharing it on Twitter, Facebook, or email.
I’m frustrated

Flock says it is alreay running and won't start

Flock will not start. Says "Browser is already running, but is not responding. To open a new window you must first close the existing browser process or restart your system." Flock is not open. I've restarted. No dice. I reinstalled, no dice.
4 people have
this question
+1
Reply
  • This error happens even after restarting the computer? Have you recently tried to delete folders from your browser profile? You might have deleted the wrong folder.

    Locate your profile here: http://www.flock.com/faq/show/64#q_387

    To properly delete your profile, you need to delete the "Flock" folder. When you restart the browser, it will create a new one.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I got it to work eventually but we lost all my husband's bookmarks in the process.

    The first instructions I saw were not the same as yours. They were online in the FAQ and said to delete a default file that was supposed to be just the file history. But I believe it was more than that. Deleting just that file and rebooting didn't work. (See below.)

    I've seen the instructions you have above, but I could not figure out how to execute them. I work from file manager (window key + E) andI never see anything called "system tasks." I just see all my folders.

    So when it says, when you are in your C drive it doesn't make any sense. I tried from "my computer" and didn't see anything either. I think it depends upon how someone's computer was set up.

    I have XP.

    I did eventually remove the Flock folder another way using the file manager. I ended up uninstalling the whole thing first. Interestingly, your uninstaller won't unistall all the files, and I still got the error message upon reinstall, until uninstalling again and removing that "Flock" file from applications data. The other flock files could NOT be removed from the program files. So it leaves a mess on the computer; maybe a better uninstaller is in the works?

    After removing the Flock file and reinstalling, I got it to work, but of course his profile was gone and he has to do all new bookmarks. I think any instructions should first tell someone how to back these up!

    These are the instructions I first follwed from your FAQ page:
    Flock Crashes At Startup
    We've had a couple reports of Flock crashing at startup. Our investigations lead us to believe this is caused by a corrupted index file that supports the search history feature. To resolve this issue please remove the "historysearch" folder. Unfortunately the history of all the web pages you have visited will be lost. The historysearch folder is located inside your configuration information folder called Profile. The profile is stored on your hard drive in a profile folder. The profile folder has a weird name -- a string of eight characters followed by ".default"; for example, "942ur3pf.default". Here's where to find it:

    Mac OS X: The profile folder is in a folder named "Flock," and you'll find it on this path:
    (your home folder)>Library>Application Support>Flock

    Linux: ~/.flock/browser/

    Windows Vista: C:\Users\Yourloginprofile\AppData\Roaming\Flock\Browser\Profile
    2000 and XP:C:\Documents and Settings\Application Data\Flock\Browser\

    Here is the link:http://www.flock.com/faq/show/30#q_8970

    Once I removed the file, it still wouldn't work. After uninstalling and installing the new version, we have had still that message at least once.

    I think the most frustrating thing about Flock is lack of support. The only way I found out information was to use Google. The search engine for your knowledge base didn't come up with anything. Thanks for your help, but like I say, I saw those instructions and they didn't make any sense.

    Francesca
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Hey Francesca,

    If you're still getting that message occasionally then there is definitely something in need of fixing.

    Do you have any extensions installed in Flock? These can often cause crashes in Flock and Firefox, and that's the first thing I'd try disabling to solve. Let me know if you do - I can provide instructions for disabling them in safe mode.

    If not, we'll try some other solutions.

    Evan Hamilton
    Flock Community Ambassador

    evan at flock dot com
    • Dear Evan,

      I think I got the message because my husband had Flock start doing something (organizing bookmarks or something like that) and he shut it down before it was finished. If they continue I will definitely have you check into it. We don't have any extensions that I know of. My husband is a plain vanilla user.

      Would extensions be something we add on? If so he wouldn't have done that.

      Thanks again.

      Francesca
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I’m sad, frustrated and confused
    Hi,

    I have this same problem. The "fix" instructions don't make sense for me.
    I was using Flock earlier this year, but had problems with the upgrade. The fixes provided on the this forum just didn't work. I uninstalled Flock and started using Firefox again.

    I really like the Flock browser so I decided to try to install it again hoping that the problem was fixed. I did a clean install and now, I can't even open the browser because I get an error message saying that the browser is already open. I have rebooting my computer several times and it doesn't work. The fix above doesn't work because I see the same thing Francesca's sees. I also have Windows XP.

    I hope a real fix can be provided....otherwise I'll just keep on using Firefox.
    • Hi Tam, sorry to hear about your problems with Flock. What I think you need to do is to locate and delete your Flock profile folder. This folder contains information about your bookmarks, browser extensions, and browser settings. Deleting it will allow Flock to open and create a new profile for you.

      An easy way on Windows XP to locate your profile is to go to your Start menu, Run, and type in %appdata% including percent signs. In the window that opens, is there a Flock folder? Delete that. Now, Flock should open.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I’m happy, thankful, excited
    Yes, it worked!!!!

    I missed Flock. There are a lot of changes. I have a lot of catching up to do.

    Thanks
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I’m hopeful
    Ummmm...another problem popped up. Now, my "service profile is damaged."
    This was my original problem earlier this year. I couldn't find a file with the name lucere (??) assoicated with Flock. The file I could find is associated with Open Office.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited