Won't stay logged in!!

  • Question
  • Updated 6 years ago
Why do I keep getting automatically logged out of my yahoo webmail account and facebook? I am not signing out, but everytime I start up the browser, I need to log back into this service. I remember to check the remember me and keep me signed in box everytime. I've also forced updates.
Photo of CraigC

Craig

  • 3 Posts
  • 0 Likes
  • frustrated

Posted 6 years ago

  • 3
Photo of Patricia

Patricia

  • 668 Posts
  • 52 Likes
Hello Craig,

I am sorry to hear this problem. Would you try the following steps to see whether this problem can be reproduced, please?

1. Start Flock
2. Open Accounts and Service sidebar.
3. Look for your facebook and Yahoo mail account if they are listed over there. please press "Forgot Account"
4. Then go to facebook.com
5. Check mark "remember me" and login
6. Press "Remember" button to remember the password at Flock

7. Go to mail.yahoo.com and check marked "Keep me signed in"
8. Login to Yahoo mail and press "Remember Account"

9. Restart Flock
10. Revist Facebook.com and Yahoo mail

Please let me know whether these accounts are still logged in or not

Thanks,

Patricia
Photo of CraigC

Craig

  • 3 Posts
  • 0 Likes
Thanks for the help. Did the steps you advised and still won't keep me logged-in. Facebook remembers my password but doesn't keep me logged in, Yahoo sends me to the sign-in page only (Flock didn't ask me to remember the Yahoo password. Will two separate accounts on same computer affect this? Her Flock remembers both Facebook and Yahoo logins.
Photo of Patricia

Patricia

  • 668 Posts
  • 52 Likes
Hello Craig,

Thank you for the reply. If you have installed any extensions or toolbar, please disable all of them and log in at facebook.com and yahoo mail, then restart Flock, please? Furthermore, would you go to Tools -> Add-ons and copy and paste any console error over there,please?

Thanks,

Patricia
Photo of CraigC

Craig

  • 3 Posts
  • 0 Likes
no extensions to disable. Found these in error console.

Login Manager: Searching for logins matching host: urn:facebook:service:1813051160, formSubmitURL: Flock Login, httpRealm: null

Login Manager: Searching for logins matching host: urn:yahoomail:service:craig.seibert@sbcglobal.net, formSubmitURL: Flock Login, httpRealm: null
Photo of Patricia

Patricia

  • 668 Posts
  • 52 Likes
Hello Craig,

Would you tell me which platform (XP, Vista, Mac, or Linux) and which Flock version are you using (Help -> About Flock or Flock -> About Flock), please?

Also, would you go to Tools -> Options or Flock -> Preferences, then choose "Security" and press the Saved Password... button, please? To confirm whether your facebook and yahoo account login credentials are saved over there or not, please.

Thanks,

Patricia