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Powerpoint problems

I can't get Flypaper to convert Powerpoint. I am a new user, have followed instructions but still get "Sorry, but we've encountered a problem while converting your Powerpoint, please try again." I tried several different generations of Powerpoint presentations and get the same result. I remember converting one during the trail period but since I purchased the Digital Signage version... nothing. Any suggestions, I sure hope it is not just a feature of the Professional version.
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