Powerpoint problems

  • Problem
  • Updated 3 years ago
I can't get Flypaper to convert Powerpoint. I am a new user, have followed instructions but still get "Sorry, but we've encountered a problem while converting your Powerpoint, please try again." I tried several different generations of Powerpoint presentations and get the same result. I remember converting one during the trail period but since I purchased the Digital Signage version... nothing. Any suggestions, I sure hope it is not just a feature of the Professional version.
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Bob

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Posted 3 years ago

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Vincent Serpico, Official Rep

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Bob... Please send the PPT file, along with the edition and version of Flypaper you are using to Flypaper support. We'll take a look at it for you.
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Bob

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Thanks Vincent
its the Digital Signage version (3.51)
Since I wrote, I un-installed, then re-installed the program. I got one PP to work then the same problem. I can't send you "the" powerpoint because it happens with all of my rather large sample I've tried. Even the one that did load will not load.
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Vincent Serpico, Official Rep

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You can send it to support via transferbigfiles.com
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Michael Kimmerly

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I have experienced the same problem.
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Vincent Serpico, Official Rep

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Please send your PPT files to support... we will look at it.
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deb

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I am also having this problem with one file. I tried a couple of other files and they converted just fine. The only difference between files is the one I'm getting the error on has audio in the .ppt. Not sure that would make the difference.
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Vincent Serpico, Official Rep

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Please send your PPT files to support... we will look at it.
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Michael Kimmerly

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which email address should I use since the one you sent me is a noreply address?
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Vincent Serpico, Official Rep

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