Help get this topic noticed by sharing it on Twitter, Facebook, or email.
I’m sad

Auto-pickup with imagevuex doesn't works in each trial

though I followed to perfection all the necessary steps to configure the auto-pickup, always continuing to receive these errors when I make the check drive pickup for each loaded image:

"ftp_HR_WeddingFlorence: FTP: Authentication failed"

and

"Sorry! File not available in the Auto Pickup profiles. Please check your settings and try again later."

The FTP test is successful, but the test of check auto-pickup photo is not successful.
I do not know what to do I'm losing a lot of time and I miss just this detail to finish my online store.

expect a quick response from you thank you very much.
1 person has
this question
+1
Reply
  • Derek (Official Rep) July 24, 2012 17:23
    Hello Giannunzio,

    First, to troubleshoot Auto Pickup issues please see this article
    http://support.fotomoto.com/customer/...

    It sounds like you have a configuration issue in your Auto Pickup settings - perhaps the path is incorrect, or the FTP user credentials don't have access to the path as configured. I would advise that you try the same credentials in an FTP application and that might shed some light on why it's not working for you.

    Please note that we are unable to tell you what the proper fix is without being able to access your FTP account. If you like, you can provide us with the FTP password for the user you've set up in the Auto Pickup Profile so we can check this for you. Also we would need to have the URL of your website or the Store ID# in your Fotomoto Dashboard.

    I hope that helps and kind regards,
    Derek
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned

  • Hello Derek, I replied by email of support, I do not know if I have to rewrite everything here, let me know, regards.
    bye Giannunzio
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned

  • hello derek,

    I found the problem!!, I did a trial I from my control panel of my isp who runs my ftp I can disable the filters only momentarily in the day, but then turns back on automatically, and I tried to check in on fotomoto my shop when I saw the pictures in high resolution and everything went well and working perfectly, then the probelma is solved.

    my isp has a stupid and useless filter to protect access to ftp and wants the 'ip from which connections are made. Now if you can help me and give it to me although I imagine to be a dynamic ip, I could also enter the IP ranges, but it is a risk of failure. Otherwise they are forced to close the deal with my isp and transfer the domain to another party but would lose much time and effort.

    Can you help?

    many thanks again
    greetings Giannunzio
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned