I’m frustrated

Buttons not appearing on Photofolio

I am unable to see any buttons for options to purchase or share on the Photofolio side. I have set everything up on the FM side, and it seems to be working. Photofolio blames Fotomojo and offers zero help other than read their support page which does not seem to provide any assistance for what could be causing the buttons to now be visible. Can not run a business this way. Any help would be appreciated. Read every single FM instruction five times.
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  • Hi Pamela,

    Thanks for your post. I believe I already responded to your email on the same subject, but in case this is helpful for anyone else reading along, here's my reply again:

    I took a look at your website and I am seeing the "Purchase" link from Fotomoto on some images on your site as expected. I've attached a screenshot so you can see what I saw. If you're not seeing the Purchase link on an image where you'd expect to see it, please first make sure the image is in the For Sale Collection in your Fotomoto Dashboard, and available to Fotomoto as described in Step #9 here. If that doesn't help please let me know the URL of the image page and I'll be glad to help however I can.

    Kind regards,
    Derek

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  • Hi there Derek!
    Thanks for the response. I'm having a similar problem with images in the for client section of my site: www.nathanmorgan.com Notice the java script error on the bottom. Thank you for any help you might offer! Hoping to have this live Sunday evening.
    • Hey Nathan!

      Thanks for the post. I took a look at your account and you had a URL in the Image White List where I'd actually recommend not going that route and using Collections to determine which images are for sale and which aren't.

      I removed that URL from your whitelist and you should likely see the Buy links where expected now.

      I took a look at your Clients section, but didn't see any JavaScript errors on the login page, but I don't have the password to see in to any of the galleries. If you want to send me that I'll be happy to take another look, but it's almost certainly not a Fotomoto thing...the Fotomoto Script looks correct on your page.

      Hope that helps and kind regards,
      Derek
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