Buy links don't show on NextGEN gallery without page refresh

I've been having some trouble getting the buy links to show on galleries. I found NextGEN gallery, which appears to work.. mostly. With this gallery, I can set it up to load a new page for each photo so the buy links will show. Unfortunately, the links won't show until I refresh the page (see attached pictures).

The page upon which this is happening: http://lotsasmilesphoto.com/shop/

Is anyone else experiencing this? How do I fix it?


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  • Derek (Official Rep) January 16, 2018 18:52
    Hi Brianna,

    Thank you for your post. I took a look at your Fotomoto Dashboard and you just needed to select the appropriate Script Library as explained in this article
    http://support.fotomoto.com/customer/...

    I went ahead and selected "fancyBox" on your behalf and now the Fotomoto Buy Buttons are appearing above your images when the image is clicked to view it in a lightbox, for example here: http://lotsasmilesphoto.com/shop/ngga....

    I hope that helps and kind regards,
    Derek
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  • Thanks for the response, Derek. However, now I don't see any buy links anywhere. How did you know to select "FancyBox"? I couldn't find that referenced anywhere with NextGEN.

    I cycled through a sampling of the remaining script options, but I wasn't able to get any links to appear, and they even disappeared from static images (outside of the gallery) that had previously had links (like the single standalone image on my shop page).

    I turned off imagebrowser so the gallery would use the lightbox instead.. still no luck.

    The closest I've had to this working is my original setup, which is obviously faulty, but it's better than no links at all.
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  • Derek (Official Rep) January 16, 2018 20:37
    Hi Brianna,

    You're very welcome - I'm always glad to help!

    I just looked at your site and all seems to be working...if you go to http://lotsasmilesphoto.com/shop/ngga..., click one of the images in the grid, and then you'll see the image open in a fancyBox lightbox. Fotomoto Buy Buttons will be at the top of the page above the image.

    I selected fancyBox for you because that's what your site is currently using for a lightbox view - I can see this in the HTML source code, so that's how I knew =)

    Sorry that I can't help with any questions about NextGEN as I'm not familiar enough with it and it's a bit out of scope for the support I can provide, but I'm sure their support team can help if you need assistance with it.

    Otherwise you should be all set and if I can help with anything else Fotomoto just let me know!

    Kind regards,
    Derek
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  • I do see them now... They're way at the top of the page. I missed them, as I expected them to be more closely associated with the actual images, not just below the navigation bar.

    I fear my customers will likewise be confused.. Is there any way to change the position of those links?

    I also no longer see the links below the static images. I can change them to similarly link to a lightbox, but that's more work for me and an extra, non-intuitive click for visitors. I'm ok with the original setup if I have to, but it won't work if clients have to refresh the page every time.

    I'm also amenable to using a different gallery plugin to something that integrates better with Fotomoto. Do you know of a solution that would work without extra work for those looking to purchase images?
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  • Derek (Official Rep) January 17, 2018 04:47
    Hi Brianna,

    Yes, unfortunately when fancyBox is the library used, we can't systematically determine the position of the photo, so we can't put the Buy links below the photo as normal, so we pin them at the top.

    You of course have the option of using a different library that doesn't have that same issue...we support all of the libraries listed in our What scripts, libraries and plugins does Fotomoto support? article. Of those, Foobox is a popular one, as are Galleria and depending on your use case Juicebox.

    As above I can't assist much in integrating any of those in to NextGEN, but I'm happy to help with the Fotomoto end of things.

    I hope that helps and kind regards,
    Derek
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