I’m frustrated

buy button appears eventhough it is set to not for sale

The buy print etc. buttons continue to appear under a photo on my blog even though it is in my "Not For Sale" group. How do I fix please?
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  • Derek (Official Rep) August 28, 2013 18:35
    Hi Pamela,

    Thanks for your post. Images in Not for Sale should never show Buy Buttons, and I haven't heard any other reports of this happening, so it's my guess that you might have multiple versions of the same image (at different URIs) on your site, so maybe you have one version (sizes maybe?) in Not for Sale, but the other in a different Collection. This is the expected behavior of Fotomoto, as any image with a distinct URI is treated as a separate image.

    Please try taking a look for a "duplicate" image in your Dashboard, and if you can't find it or have any other questions, please do send us an email with the URL for the page where the image is shown and we'll be glad to take a look for you.

    I hope that helps and kind regards,
    Derek
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