Buy icons labled as "Undefined" and seem to spin out of control

There are 8 Buy Options (icons) to chose from on the FOR SALE, STORE page. I have only selected two of the eigth (1) Buy Print and (2) Download File. However on my website I see 4 Buy icons, the two that I have selected and then two others that are labeled "Undefined" and those two icons seem to rotate/spin - very distracting.
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  • Derek (Official Rep) October 25, 2012 04:02
    Hi Kobie,

    Thank you for your post, screenshot and great description of the issue. I have seen this happen before on ImageVuex-powered sites when the image itself is not available for sale, usually because a) it's been removed from the Dashboard b) because it's in the Not for Sale Collection or c) because the aspect ratio of the image doesn't fit within the available print sizes that are enabled within the Collection.

    I believe the issue here is that ImageVuex's code is trying to show the Buy Buttons on an image that isn't available for sale, and the result is the "undefined" message and some strange animation.

    So first please make sure the image is for sale, and if that doesn't help, we'd be happy to see what the issue is in your particular site if you email us the URL or store ID from your Dashboard.

    I hope that helps and kind regards,
    Derek
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