Can I disable the Rotate Crop Area?

New Newbie here - I'll probably have a slew of site questions as I have just joined. My first question is regard the "Rotate Crop Area" button that is active when I click on a print to order it. My goal is to price and (hopefully) sell my images on Viewbook as higher end products. Can this be deactivated since I would not want someone to think that they could crop a higher end image and then buy it? Thanks and - P.S. - This is different than the control cropping questions. I want, for example, to only offer my images as horizontal 3:2 ratio prints. Clients can no click the rotate crop button and then slide image.
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  • Derek (Official Rep) January 28, 2013 03:35
    Hi Charles,

    Welcome to Fotomoto and thanks for your question. With Fotomoto it's up to you on whether you want to let your customers crop your images or not. We offer several Print Size Options to let you control this - you'll want to read Print Size Options to learn more.

    Basically, you can use the "Flexible Sizes" option if you don't want to allow cropping, or you can crop your image to match the enabled print sizes exactly and use the "Crop To All Selected Sizes" option.

    If you have questions about using our service, you will be able to find the answers most of the time by searching/browsing our Support Center, but if you can't find the answer you need, just let us know and we're happy to point you in the right direction.

    I hope that helps and kind regards,
    Derek
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  • Derek -

    Hi and thanks for the welcome.

    I did not ask about print sizes or flexible sizes. I asked about the "Rotate Crop Area" button. I have attached a screen capture with the area of concern for me on an example of a horizontal image of mine that is not intended for vertical crops.

    As you can see, the "Rotate Crop Area" option is still live when a person clicks on the buy button associated with my Viewbook images that is available for sale. Because this option is live, a customer could choose to rotate the image crop area and select a portion of my print that is not available for sale as a partial image.

    My concern is that by thinking this was a legitimate cropping option, I would either have to either honor the purchase request of someone who only wanted a portion of my image or I would have refund that customer while still paying the Fotomoto a percentage of a sale that had to be refunded because of an unavailable cropping option.

    Thanks!

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  • Derek (Official Rep) January 28, 2013 05:05
    Hi Charles,

    I'm sorry, I should have explained more. The "Rotate Crop Area" button itself can not be disabled as it is one of the crop tools shown in our Widget if an image needs cropping in order to fit the selected print size.

    If the image doesn't need to be cropped, however, the crop tools (including the "Rotate Crop Area" button) won't be shown in the Widget, so that would be your best-available option to address the situation. See my post above for approaches on how to prevent images from needing to be cropped...that's what the Print Size Options are all about.

    If you feel like there is a way our system could be improved, we'd welcome a new "Idea" post here in the Community describing your feature request and how Fotomoto could work better for your needs.

    I hope that helps and kind regards,
    Derek
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