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I’m frustrated

Checkout only offers Paypal as option?

I'm trying to test the widget by buying a card and other image types. I want to pay with a credit card but the checkout button (below the non-clickable images of credit cards) says 'checkout with PayPal'. Even when I click on the checkout button, I go to the FotoMoto page that says PayPal has not confirmed my email address. Please help - I'd hate to think the only way customers can pay for prints is to go through PayPal - especially if there's an error.
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  • Derek (Official Rep) March 21, 2016 22:00
    Hi Mark,

    Thank you for your post. First, if you use PayPal as a payment account in your Fotomoto account, we send customers to a Fotomoto-branded PayPal page to check out. If you're seeing an error on that checkout page, then it's coming from PayPal, and given that you saw "PayPal has not confirmed my email address", it sounds like you might have put the wrong PayPal address in your Fotomoto account or your PayPal account is not configured properly to sell things.

    Your comment about the non-clickable credit card image is well-taken, as is the fact that our shopping cart Widget says 'checkout with PayPal', even when the customer might be intending to pay via a credit card. We will likely change the wording of that button in the future, but please note that it's still technically accurate, because if you're using PayPal as a payment account, the customer will check out at PayPal, even if it's with a credit card and without logging into PayPal.

    So please double-check your PayPal account in your Fotomoto Dashboard at http://my.fotomoto.com/account/payment and if it's correct, please check that your PayPal account is all configured correctly. We don't have any visibility in to your PayPal settings, but you can always contact PayPal for support if needed.

    I hope that helps and kind regards,
    Derek
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