I’m anxious

Fotomoto buttons disappearing *again*!

Hello my Fotomoto friends,

I was going through my dashboard and noticed that I have multiple instances/copies of all my photos showing up in my "Images" tab. I wanted to clear everything and re-index my images by going to my website and clicking through them again. After I purged (but no final deletion) through the FM dashboard, I went to my site and noticed that all the "Buy" buttons disappeared from my website! Went back to my FM dashboard and recovered all my images from the trash and it's all back to normal on my website.

What gives? Am I doing something wrong?

My aim is to sell my photos as wall art to raise funds ($10K goal) for Alzheimer's research. I need to have everything running perfectly before I hard launch, help!

Regards,
Eros
www.photosbyeros.com
twitter: @photosbyeros
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  • Derek (Official Rep) October 20, 2011 17:47
    Hi Eros,

    Sorry about the confusion, and I think this will help...

    First, you're probably seeing duplicates on the Images page in the Dashboard because you have two files with different filenames for the same image - one starting with an underscore. For example, 5061467_orig and _5061467_orig. Fotomoto will (correctly) consider these to be two different images, and they both appear in the Dashboard. To change this, only reference a single filename from the pages on your site.

    Next, I checked your site and am seeing Buy Buttons on every image as expected. Note if you remove an image from your Dashboard, it will no longer be for sale. Once you have purged it from Removed and re-load the containing page, it will be re-added to Images. If you haven't already, please see this 'must-read' article on the subject.

    I hope that helps, and if you have any issues with the above not working correctly, please do let us know.

    Thanks and kind regards,
    Derek
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  • I’m happy
    Hi Derek!

    Thanks for the help, sorry I was simply worried that something went *really* wrong, next time if I remove an image, I will be sure to purge it before I reload my site. Not purging after deleting/removing the image from my dashboard.

    Thank you, problem solved!

    ~!Eros
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  • Derek (Official Rep) October 20, 2011 18:42
    No problem Eros, and good luck with your fundraiser!

    Kind regards,
    Derek
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