I’m frustrated

Fotomoto installed - but no images in Fotomoto Dashboard

The website I am building is running on Wordpress, Suffusion theme and uses both Gallery Slideshow and Lightbox Plus to display images.
URL is www.digitalbymax.com
Currently only the AUSTRALIA page under GALLERY is enabled on Fotomoto.
Problem is that the images are not appearing in Fotomoto Dashboard. I have spent the best part of 2 days reading trying everything I can find ..... but nothing works.

NOTE: I presviously activated the INDIA page of the website and did have 4 images of 33 showing up - however even with this I could not get the Fotomoto store buttons to appear on the website 95% of the time. They appeared briefly twice, then when I refreshed the page they were not there any more..

Any advice would be greatly appreciated - Thanks Col
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  • Hi Col,

    Sorry to hear about the trouble you're having. Part of the issue may be that Fotomoto isn't 100% compatible with all NextGen gallery options. The slideshow is one feature that Fotomoto won't work with.

    Otherwise, there are a few settings that you'll want to change: to set up a JavaScript lightbox plugin + NextGen Gallery in WordPress, you can do the following:

    1. Make sure NextGen plugin is installed and active
    2. Go to your WordPress Dashboard > Gallery > Options > Effects and set JavaScript Thumbnail effect to None
    3. Install a JavaScript lightbox plugin from the list of libraries here http://www.fotomoto.com/home/how
    4. Follow these instructions to change the JavaScript Library settings in your Fotomoto Dashboard:
    http://support.fotomoto.com/customer/...

    Give those a shot and if you're still having issues afterwards, just let us know.

    Kind regards,
    Derek
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  • Hi Derek

    Thank you for your reply but unfortunatley still no success.
    I have unchecked the NextGen slideshow. Otherwise, NextGen is installed and working.
    I disabled 'Lightbox Plus'.
    I then followed through on your points 2 to 4 above. I reactivated 'Lightbox Plus' at point 3. (Lightbox Plus is on the list for compatiability with Fotomoto)

    Fotomoto is not picking up all my photos - it has only picked up ONE photo from the AUSTRALIA page. I also do not have any Store buttons appearing on my page. I expect them to appear under the lightbox.

    URL is www.digitalbymax.com. Note: Only page is currently activated for Fotomoto and that is AUSTRALIA under GALLERY as i am using that as a test page.

    Any other suggestions would be appreciated.

    Kind Regards
    Col
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  • Hi Col,

    I've sent you this solution already via support email, but for anyone else reading along, NextGen gallery only works with Fotomoto if WordPress Dashboard > Gallery > Options > Effects > JavaScript Thumbnail effect is set to either None or Thickbox. Also, as mentioned in #4 above, the Script Library setting in the Fotomoto Dashboard needs to be set to match the library you're using.

    I hope that helps and kind regards,
    Derek
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  • I’m confident
    Col,

    I absolutely love what you've created here! Aside from your spectacular photography, I'm envious of your successful fotomoto integration into your suffusion theme!

    May I ask please, what plugins you are using and what script setting on fotomoto is working for you?

    Most Interested, Jess
    • Derek (Official Rep) January 11, 2013 07:10
      Hi Jess,

      Col, don't mind me chiming in here, but I wanted to answer Jess's question quicky - it looks like on his galleries he is using NextGen to create the gallery and thumbnails, then the lightbox pop-up is Shadowbox.js. I'll let him answer about what NextGen settings he's using.

      I hope that helps and kind regards,
      Derek
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