fotomoto toolbar not showing for SOME people, but does for others, why?

fotomoto links not showing for some custoners.....is a mystery to me as I, the designer, and the programmer, the hosting guy, we all see the links just fine, safari, ie and firefox, but client does not. even with same browsers and versions installed, too. HELP?

What could this be? Screenshot of what client (does not) see.....only says Download under large image on right, whereas the links should be showing up just above that, all three on a single line "buy card buy print send ecard"

please respond.....team@balsamicmoon.com
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