i no longer have "add to cart" on my site

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I have a livebooks site and recently signed up for fotomoto. but today I don't see the "add to cart" button on the bottom of the page and I haven't changed anything.

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Derek (Official Rep) March 21, 2013 18:42

Hi Stephen,

Thank you for your message. I just took a look at what I think is your site, and took the screenshot below - note the orange arrow where I saw the "Add to Cart" button. If you're still not seeing it where expected, please post (or email us) about a) what version of which web browser you're using and b) which page the link isn't appearing on. A screenshot would be helpful too if you can provide one.

For general explanations on why you might be missing Buy Buttons, please see our Missing the Fotomoto Buy Buttons? article.

Thanks and kind regards,
Derek

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Hi Stephen, Thank you for your message. I just took a look at what I think is your site, and took the screenshot below - note the orange arrow where I saw the "Add to Cart" button. If you're still not seeing it where expected, please post (or <a href="http://support.fotomoto.com/customer/portal/emails/new">email us</a>) about a) what version of which web browser you're using and b) which page the link isn't appearing on. A screenshot would be helpful too if you can provide one. For general explanations on why you might be missing Buy Buttons, please see our <a href="http://support.fotomoto.com/customer/portal/articles/8667-missing-the-fotomoto-buy-buttons-">Missing the Fotomoto Buy Buttons?</a> article. Thanks and kind regards, Derek <a href="https://d37wxxhohlp07s.cloudfront.net/s3_images/875673/mcgee.png?1363891390"><img src="https://d37wxxhohlp07s.cloudfront.net/s3_images/875673/mcgee_inline.png?1363891390" alt="" /></a>

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Stephen McGee March 21, 2013 19:36

Thanks for the quick reply Derek, I have safari 6.0.3 and I don't see it. I do see it in firefox. Hmmm.

Thoughts?

s

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Thanks for the quick reply Derek, I have safari 6.0.3 and I don't see it. I do see it in firefox. Hmmm. Thoughts? s

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Derek (Official Rep) March 21, 2013 20:12

Hi Stephen,

You're very welcome - I'm glad to help. I will also have the site checked on Safari 6, and post back here with an update as soon as possible.

Thanks,
Derek

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Hi Stephen, You're very welcome - I'm glad to help. I will also have the site checked on Safari 6, and post back here with an update as soon as possible. Thanks, Derek

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Derek (Official Rep) March 22, 2013 06:38

Hi Stephen,

One of our engineers checked it on Safari 6 (with the updated Flash plugin) and was able to see the link. Could you post or email us a screenshot of what you're seeing? If you need directions on how to take the screenshot you can find them here.

Thanks and kind regards,
Derek

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Hi Stephen, One of our engineers checked it on Safari 6 (with the updated Flash plugin) and was able to see the link. Could you post or <a href="http://support.fotomoto.com/customer/portal/emails/new">email us</a> a screenshot of what you're seeing? If you need directions on how to take the screenshot you can find them <a href="http://support.fotomoto.com/customer/portal/articles/898270-how-to-take-a-screenshot-of-your-browser-window">here</a>. Thanks and kind regards, Derek

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Stephen McGee March 22, 2013 13:45

Hello Derek, Thanks for all your help! I checked my site on safari today and it is working again. Not sure what happened but I appreciate your time!

Stephen

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- Stephen McGee March 22, 2013 13:46
  
  *must have been my computer or something.
  
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- Derek (Official Rep) March 22, 2013 18:43
  
  Hi Stephen,
  
  You're very welcome for the help, and it turns out that there was a brief period where Fotomoto was not functioning as expected on some liveBooks sites. The issue was promptly resolved, and we have no reason to expect any future outages - there was just a kink with the new integration that needed to be worked out.
  
  Should you have any further issues with or questions about using Fotomoto - just let us know - we're always glad to help and will get back to you promptly.
  
  Kind regards,
  Derek
  
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Hello Derek, Thanks for all your help! I checked my site on safari today and it is working again. Not sure what happened but I appreciate your time! Stephen

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i no longer have "add to cart" on my site

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i no longer have "add to cart" on my site

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