Images ending up in "Blocked"

Hi Derek, sorry, another question here. I see a few images ending up in "Blocked" (under "UNAVAILABLE" tab) area. Once re-processed, they move to "For Sale" area, but somehow move back to "Blocked" area again when I come back and check next day, for example. I have 3 of such images always moving back to "Blocked". Any idea what is causing this and how to resolve? Thanks in advance for your advice!
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  • Derek (Official Rep) June 08, 2017 19:37
    Hi Joey,

    I'm here to help so no need to apologize for a question!

    If images are showing up in your Blocked collection, that typically means that our servers aren't able to access the images as needed to load them in to your Dashboard. This is usually caused by either a server unavailability issue, or most commonly some form of "right-click protection" or other access-blocking mechanism.

    For more about the potential causes please see http://support.fotomoto.com/customer/... if you haven't already, but in short, if you are using some kind of mechanism to try and block people from copying the images on your site, my (personal) suggestion would be to disable that, as most of those mechanisms are simply deterrents.

    I hope that helps and if I can assist further with the specifics of this please do send us an email.

    Kind regards,
    Derek
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  • Thank you Derek again for your advice! Actually, I'm not using any "right-click protection" plugin, but the same few images often ended up in "Blocked" collection. As of writing, there is no image blocked, though. Hope it'll stay this way. Anyway, thank you for your help.
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  • Derek (Official Rep) June 13, 2017 17:10
    You're very welcome Joey, and glad to hear that you're not seeing any more images in "Blocked"...sounds like there may have been a network-related issue.

    Just let me know if I can assist with anything else here, and happy selling!

    Kind regards
    Derek
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