improve design of fotomoto dialogs on small screen / narrow screens

i think fotomoto could improve the design of the fotomoto dialogs on small screen / narrow screens (such as mobiles).

when the screen or browser width is less than about 750 pixels, the dialog gets clipped, and often the important buttons are not directly visible anymore (e.g. the "Add to Cart" and the (x) close button on the right of the dialog).

Here is an example:

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  • I’m frustrated
    Yah, it's not a hard task to do. But on second thought after looking at the HTML and the CSS for the shopping cart, I think it would require a big re-write because of the way it was written.

    Having !important in your CSS means that you don't really understand the box model and/or CSS properly. I've been doing Front End for over ten years and I've never had to do that to any website or app that I wrote.
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  • I’m frustrated
    2
    Here's an idea FotoMoto. Hire a freelancer to do the work. A good one. Not decent, not cheap. A good one.

    Then setup a sub-domain so we (the users and patrons of FotoMoto) can beta and release test it for you.

    Keep the legacy app. Then open up Beta version for the people who have been waiting for this feature. Who knows, you might even get more customers because of it. It's a Win-win.

    "I've never seen hard work NOT pay off."
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  • Leroy, they use !important to keep you from overriding their CSS. If it's included on the page with an !important on it, then it can't be overridden.

    I am pretty confident that I can fix the existing codes issues, at least enough to make the cart work on mobile and tablets(tablet works now, in landscape only).
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  • Which is seemingly, utterly retarded right? Why stop experienced developers from customizing your app/layout?

    If it were mine, I'd open up the code so that people could develop their own themes and what not. Then I could use their code to improve my own design.

    I come from Seattle, which is Microsoft, Amazon, and Google country. Things are leading edge out there. Never in their right mind would someone have a product like this and it doesn't work on mobile.

    Now I live in Hawaii, and it's a bit different so I can relate to the delay in getting this done. However, it could get done if us developers can get FotoMoto to open up the code.

    I could have done it myself a few months ago, but I couldn't get access to the actual HTML to rewrite it. Only the CSS.

    Are you doing your own hacking of their code too?
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  • Totally agree. I just don't think footnote is really all that much of a priority to Bay Photo. It's an extra "add-on" feature, but probably not one that is vital to their income. So, it doesn't get the attention that this deserves. You are absolutely right. Anything on the web today, needs to be responsive. It's that simple.

    But, if they removed the "blocks" in front of the tires, then they lose control of the design, branding, etc.. I can see that...

    But, for the love of god, just remove the ones around sizes and what not, so I can hack this crap together like Leroy is doing.

    Leroy, mine is here: http://twilightscapes.com
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  • 2
    on mobile (e.g. Chrome on an Android phone), the fotomoto dialog cannot be scrolled, so parts of it are completely unreachable.

    at least, just making the fotomoto dialog scrollable would alleviate the problem, by making it usable (even though not very user-friendly).

    i bet that this involves just a couple of lines of code on the CSS or HTML that is generated for the dialog.
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  • what is the minimum browser width and height (in pixels) for the fotomoto dialog to be usable?

    so that I can test that and display some message to my users if the browser size is not sufficient for using fotomoto.

    as some people said, it is usable on some mobiles (e.g. tablets) in landscape orientation. So we could tell people to rotate their device is the size is sufficient when rotated...
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  • Just to comment on why developing a mobile-friendly version of Fotomoto should be a top priority, quotes from two news sources re black friday sales:

    U.K: Sales coming from apps on iPhones and Android smartphones increased 414% and 306%, respectively, reports U.K. mobile commerce technology provider NN4M.

    U.S.: The National Retail Federation is reporting that sales across both only and physical stores for the past four days are actually down 11%, to $50.9 billion from $57.4 billion a year ago.
    Based on early numbers from comScore, it looks like online sales got off to a good start in the U.S., with Thanksgiving topping $1 billion and Black Friday passing $1.5 billion, respective growth of 32% and 26% over 2013.
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  • Oops, left this off the quote re U.S. sales:
    Following on from strong sales on Thanksgiving and Black Friday, IBM found that online sales were up 17% versus the same period a year ago, while mobile continued to be a strong driver of both traffic and buying, accounting for 51.2% of all e-commerce browsing, and 28.9% of sales.
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  • Guys, move on. I hung in with the same hopes you all have, and it's a lost cause.

    This could be resolved easily, with a few hours of development time - I know, I've offered to do it.

    But, this company doesn't care. I suggest you do the same as I have, and move on.

    Mobile is an ABSOLUTE requirement today, but this company acquired this product and they just don't care about it... it's very evident through their actions. We've all seen this... let's just call it what it is... abandonware.
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  • Derek (Official Rep) January 18, 2015 06:16
    Thank you for posting stats Jim. Just to reiterate, the project to make the shopping cart Widget is already in the top three of our development priorities for Fotomoto, and now that the work to add MetalPrints is done, it's in the top 2.

    Todd, it has been a while to be sure. I've already explained the history above in this thread, so all I'm going to say is sorry that you feel that way and since you're subscribed to the thread, you'll get notice when things change.

    Kind regards,
    Derek
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  • 2
    This reply was created from a merged topic originally titled Mobile support.

    Hi
    I'm testing your script on my website but I'm pretty surprised that you don't support mobile resolutions.
    Is it right or am I just missing something?
    My website get 60% of traffic from mobile devices so I don't think your service will be useful to me.
    Thanks,
    regards.
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  • +1

    As a lot of potential buyers come onto my website through the Instagram app (on a mobile), having to log onto a computer to buy will be very inconvenient! I would be thrilled to see mobile support implemented.

    Thanks!
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  • Check this out:
    http://googlewebmastercentral.blogspo...

    My site is mobile friendly, except for Fotomoto.

    Times are changing !
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  • I’m speechless
    I wanted to sign up to Fotomoto today, but returning after two years and noticing that you still don't have mobile support and that customization to the cart is still minimal, when you take such a high percentage, I can not entrust my business in your hands. These features are basic and mandatory for an online business to survive and should have been implemented from the start. I agree with the monkey, you really need to pull up your socks...
    • Derek (Official Rep) April 29, 2015 16:17
      Hi Richard,

      We appreciate your feedback and as above we clearly understand that the shopping cart Widget needs to be optimized for small screens. We probably would have done this from the start had mobile devices been prevalent when Fotomoto was started =)

      For status and explanations, just see my responses above. This remains the second-highest priority in our development queue, and the first priority is getting close to being done.

      Kind regards,
      Derek
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  • While the mobile-friendly version of the cart is under development, is there a way to turn off the shopping cart on mobile devices so I don't risk my clients clicking on a link that takes them to a clipped popup that doesn't allow scrolling? It's kind of a dead end that you can't click out of.

    Thanks!
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    • Derek (Official Rep) August 20, 2015 18:21
      Hi Jouko,

      Unfortunately I don't have any instructions or examples of how to do this with Joomla, and even if I did it would probably involve some PHP or JavaScript experience. Basically what you'd want to do is for each request for a page where images are displayed, you'd want to try and detect whether the client was a mobile device or not and if it was, don't include the Fotomoto Script. From what I know of Joomla, you'd want to show a different template depending on whether it's a mobile device or not. Joomla may have built-in functions to do this...I'm just not sure.

      That said it may be easier we wait - our engineering team is currently evaluating the best way to handle making the shopping cart Widget small-screen-friendly, so hopefully we're closer to a resolution and will have some updates soon.

      I hope that helps a bit and kind regards,
      Derek
    • Thank you. I'll see if the Joomla community may be able to help me out with this one. I'll be waiting for an update from you as well, if the engineering team can make this work, that would be great!

      Thanks,

      Jouko
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  • 2
    Yes, this is absolutely critical! I've only very recently made the switch to Wordpress and thought Fotomoto (though lacking a bit in some of the things I wanted -- like photobooks and digital downloads of ebooks) was a nice cost-effective solution to get up and running quickly with a newly designed site. However, I 've already had customers (fortunately they were understanding, happy repeat customers so I could help them through other means) tell me they didn't buy online because the cart didn't work with their mobile device; i.e. the display was "cutoff" because they couldn't resize or scroll around the Fotomoto purchase/app screen.

    Almost everyone I know uses a mobile device now for their web browsing/shopping and light computing needs. And an increasing large # of people don't even have a desktop or laptop anymore, but only have a mobile device.

    This weakness of the Fotomoto system needs to be fixed ASAP!
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  • Hi all,

    Thanks again for all of your feedback, and we realize the demand for and importance of making the shopping cart Widget work better on small screens.

    While this is not a trivial change to make, it obviously shouldn't take years to do either. So if you're wondering why nothing has happened with this until now, here's the story...

    First, many years ago when Fotomoto was conceived, the shopping cart was designed to be fixed width and functional in most any layout. At the time, desktops and laptops were the norm, and few were shopping on small devices.

    As time passed, the use of mobile phones increased, but changing the Widget was not the top company priority because sales on mobile still weren't high, and we only had a handful of sellers asking for mobile support (me being one of them).

    Then as mobile phone and tablet adoption really took off, Fotomoto changed hands, and for several months there was absolutely no new feature development happening. Fotomoto changed hands again and we (happily) became a Bay Photo company. Development resumed after the change in ownership, and mobile support was a high priority, but there were still a few other important things that needed to be addressed.

    As of last week, it's now our top feature development priority to make the Widget small-device-friendly. I can't offer an ETA on when we'll implement the update, but it should be the next improvement you see to Fotomoto.

    I hope that helps explain the situation and I'm looking very forward to this as well!

    Kind regards,
    Derek
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  • thanks for the update, Derek.

    "the shopping cart was designed to be fixed width"

    That was a costly design mistake. HTML has always provided easy ways to get "flexible" formatting that adapts to page / screen width. Any web design that uses fixed width elements is a poor web design. It is the case now, as it was the case 10 years ago. Hopefully someone learned their lesson!
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  • FYI, I recently got an email from Fine Art America plugging their new widget that allows people to sell directly from their own web site and that widget IS mobile friendly. The only drawback I see is that it plugs in as a single page on your web site and all transactions must go through that single page - a huge negative for me. I much prefer Fotomoto's flexibility BUT my websites are both responsive and that is why I have made a conscious decision to not upgrade my Fotomoto account to one of the pay plans.
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    • i think the edit option is only visible when you use a real computer (not a cellphone, since the edit option is only visible upon "hover", it does not work with touch screen!), and you should be signed-in getsatisfaction, of course. this forum is yet another web app that is not very mobile friendly :)

      and of course i agree with you that fotomoto would have a lot to learn from "competing" services, and they should have nothing to fear with discussion mentioning other services if fotomoto's service was on par with their competition (or better).
    • Hi Tristan,
      Since I'm able to comment I am signed in. Also, I am using a real computer (my fingers work best with "real" keyboards). I don't recall ever having seen an edit option for what few posts I've made here.

      As to competitors, more pods are going down this same road. Note that another option is using your own ecommerce platform and payment processor and a pod drop shipper - an option that does give you more control but is not an option that I care to pursue. I really do like the way Fotomoto has structured their offering (though I do have some issues with how images get identified by the plugin) but am sorely disappointed by how long this issue is taking to be resolved. As a customer of Bay Photo, I really would like to see them devote more resources to Fotomoto.
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  • 1
    I second this. with more and more people abandoning desktop browsing and instead using their mobile or tablet, it is absolutely crucial that this is resolved asap so that artists brands are not harmed.
    Another issue i have noticed with fotomoto connected to my Weebly website is when images are brought up to view in the light box with the purchase option buttons showing up at the top, a darkened overlay appears over the top of the images making them quite dramatically darker
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  • Derek,

    Can you give us any update on when the mobile friendly Fotomoto will roll out?
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  • This reply was created from a merged topic originally titled no mobile support.

    this is still a problem in 2016 despite many very old complaints, opening on a mobile browser shows part of the thumbnail and most buttons are hidden off to the side, it is not possible to move display about to get too buttons, only way out is back button.
    Pete
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  • Yeah! I've only been using FM for a bit over a year I think, but the current & past lack of mobile support is ridiculous! For a few thousand dolloars, and a few days work, they could hire an U.S. free-lancer to get it done ASAP!; or if they want to go super cheap (with questionable follow-up/support), for a few hundred bucks they could probably get an overseas freelancer from India, the Philippines, Malaysia, etc... to just get it done so that they can stop getting caught with their "britches down", so to speak.

    I'm getting super, super, super -- very, very, VERY impatient myself. There's so much potential with FotoMoto, but quite frankly they've "dropped the ball" from the very beginning, in dismissing the trends in mobile computing and the corresponding changes and adoption by the mass market -- and the new owners (BayPhoto) don't seem to care either. It's completely baffling.

    (yeah, I know, poor Derek {whom has given me excellent support by the way -- FotoMoto doesn't deserve him} will say that it's high priority & that they're working on it, but looking back over the forum that's been the refrain for years}

    I'm a "reluctant coder" (i.e. I have the knowledge, background, experience, understanding to program/code/script in whatever way is needed, but don't enjoy it and prefer to do other things like photography, writing, physics, astronomy, play the piano, etc...), so I understand the issues, the costs, and the resources that are available in the market and there is simply _NO_ excuse. . . . NONE!, ZIP!, NADA! for not fixing this mobile screen size compatibility problem years ago.

    Fortunately there seems to be an easy, high-quality solution coming on the horizon (though I can't mention names of competing services on this forum). Suffice it to say that the maker of my Wordpress them & gallery will be releasing a new product/service in the very near future (it's currently in beta testing with a small select group of their current users -- got invited to test, but time/project obligations at the time wouldn't allow me to play around) that will offer not just an awesome WP theme & gallery , but various fully integrated ecommerce options and print lab integrations for automated order fulfillment. So, if FotoMoto isn't up to par soon, there will not just be another option soon, but one that might even be just as easy, or maybe even easier than FotoMoto.

    . . . Anyway, waiting with baited breath. I hope I don't have to jump ship (I like to set it and forget it -- I hate having to undo-redo things), but at least I don't feel trapped anymore.
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  • Derek (Official Rep) March 11, 2016 00:14
    Hi Adlibitur.net,

    Believe me I completely understand your frustration and desire to use Fotomoto and have it work flawlessly regardless of screen size. As I think I mentioned before in this thread, I was the first one to request to our management that this feature be developed several years ago, even before this thread existed, but (quite understandably) there were higher development priorities at hand.

    As explained above, there were changes in ownership an several other factors that have kept this from getting done, but when Fotomoto first became a Bay Photo company, Bay's senior management expressed a high-priority interest in making it happen. Again there has been some delays, mostly based on engineering resource availability, but to bring you up to speed, work has been done recently on this front (I've seen it with my own eyes), and it will be our very-top priority to finish the job once some highly-important backend work is done.

    With regard to hiring outside developers, it may seem from an outside perspective that the fix is "not that much work" and something we could simply outsource, but the level of code complexity is much higher than you might think given all the Widget does, and our opinion is still that the work needs to be done in-house so we can be sure to maintain the quality and performance of our current Widget - it is one of the core pieces of our service after all, and the *last* thing we would want to do is impact the shopping carts of the thousands of photographers who use Fotomoto.

    We hope that you'll understand that these are not excuses...they're the reality of our business.

    I still can't promise an ETA on delivery, but if nothing changes this will be the next improvement that we release. We hope that you'll still find Fotomoto to be a useful tool in the meantime.

    Kind regards,
    Derek
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  • If you're not mobile,
    you're not ranking!

    Google's new algorithm could drastically hinder your website's traffic*. Are you mobile-friendly yet?

    I am updating my site and would still love to use the Fotomoto widget. However, it seems an incredibly long time since this discussion first started to make it mobile-friendly. Years, in fact. I am just wondering why everything else has become mobile, except for this widget. Surely some progress has been made.

    Kind regards,
    Gitte Moller
    • Derek (Official Rep) May 06, 2016 22:49
      Hi Gitte,

      Thank you for posting. Please see the thread above for the history on this issue, and per my "official" update at the top, this remains our top new feature development priority.

      As for the latest status, we just recently testing an updated version of the shopping cart Widget that allows it to be viewed full-width on smaller devices as needed, but we found that some of the features don't work as expected.

      Obviously we don't want to release a new shopping cart until it works as expected, given the thousands of people using it, so we'll continue developing and testing as needed until it's ready.

      Thanks for your patience, I'll definitely update this thread once we have some news about a release.

      Kind regards,
      Derek
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  • I am curious as to what happened to my post of yesterday - I got a message saying it was merged into this conversation but Gitte's post from 7 days ago is the most recent I see.
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  • Following is the text of my post from yesterday.

    With a majority of web traffic coming from mobile devices, and with people using a narrow browser screen size on laptops, the Fotomoto widget for Wordpress does not appear at all on screen. I assume this is because the shopping cart is too large for small screen so doesn't appear - meaning that visitors don't even know that there is an option to purchase prints!

    Fotomoto has been saying for some years now that they will make a mobile-friendly version available but when???

    I will also point out that the Fotomoto Wordpress plugin only shows as being compatible up to Wordpress version 4.1.11 but WordPress is currently at version 4.5.2. What is the status of insuring that the plugin is compatible with the current version of Wordpress?

    Derek did respond to my post above indicating that the plugin is compatible - and it may be (but note my comment about the "buy" widget having disappeared entirely from small screens). As to compatibility, according to Wordpress (https://wordpress.org/plugins/fotomoto/) the plugin has been confirmed compatible up to version 4.1.11. I would encourage Fotomoto to make sure that Wordpress indicates that the plugin is compatible with the latest version of Wordpress.
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  • Hi Gitte,
    You are absolutely correct with respect to non-mobile web sites being penalized when it comes to SERP. I updated both my web sites (and blog) to mobile friendly designs at the time that Google made that change to their algorithm.

    Equally important is that the majority of web traffic these days comes from mobile devices. If someone finds your site difficult to use because it is not mobile friendly, they are very likely to take their business elsewhere.

    Note that the two reasons I continue with Fotomoto is because

    1) they are owned by Bay Photo whose printing services I really like.

    2) conceptually, I love the way it integrates with my web site and combines both shopping cart and order fulfillment functionality.

    However, the lack of a mobile shopping cart is the reason why I only use Fotomoto on my small photography site and do not pay for a Pro version to expand use to my other, more visible sites.
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  • Just signed up and installed the widget. Love it so far, and looking forward to the mobile upgrade.

    In the meantime, is there a way to disable Fotomoto on mobile devices?
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  • EMPLOYEE
    I’m excited
    Derek (Official Rep) July 20, 2016 20:00
    Hi all,

    I've got some great news for you - we've updated the Fotomoto shopping cart Widget to work on small screens!

    Now your customers can purchase images from your Fotomoto-enabled website on their mobile phones.

    We've done some extensive testing on different phones and all looks well, but if you experience any issues, please do contact us via our Email Us form and be sure to let us know the URL of the page you were looking at and which version of which device you were using.

    Thanks again for all of your patience and input on this thread!

    Kind regards,
    Derek
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  • I wanted to test this on my iPhone 5c.

    It starts loading the dialog (I see the "fotomoto" pop-up ), then I get
    I get the error message "Server problem. Please try again later".
    I tried multiple times, same error (my connectivity is good, tried with both wifi and cellular data)

    I tried from a desktop, and I get the correct fotomoto dialog.

    I also sent an email.
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    • Derek (Official Rep) July 20, 2016 21:19
      Hi Tristan,

      Thanks for the report. The "Server problem. Please try again later" error isn't related to the shopping cart Widget revision, so thanks for your email report and we'll keep in touch via your support ticket.

      FYI, that issue is intermittent and the frequency is very low. It depends on different aspect including your internet connection, but we are monitoring this and working on ways to minimize the occurrence.

      FYI, I did just check the URL you sent on an iPhone 5 and the Widget did load as expected.

      Thanks again for your diligent testing and reporting issues to us!

      Kind regards,
      Derek
    • ok, we can continue investigating all my issues by email. Looks like I always get that "Server error" when using Safari, not Chrome.
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  • I also tested with an Android phone (Motorola Atrix 2), using Chrome, and in that case, I can see the same old large desktop dialog (clipped), so not working either... :(
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  • Did another test using a Nexus 6 Android phone with the very latest Android 6.0.1 OS and Chrome, and it also displays the same old desktop dialogs :(
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  • I tried loading fotomoto dialogs from the site http://photos.usni.org/ , using an android phone, and I also got the standard desktop dialogs.

    Is there an example of another website where we can see the mobile fotomoto dialogs, when using phone to access the pages?
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  • Derek (Official Rep) July 20, 2016 22:59
    Hi Tristan,

    You should expect to see the same Fotomoto Widget design appear, but with these differences:

    1. Now you should be able to swipe horizontally to access the left and right sides of the Widget where before the Widget would always snap to the center of the screen making the left and right sides inaccessible.

    2. The entire widget should appear within the viewport where feesible, but on smaller screens and narrower views (like "portrait" orientation on a tall phone), you may see only the center portion of the cart, but you'll be able to swipe and right to access the sides as above.

    FYI I've been testing your site from various devices including IOS and have yet to see the "Server error", but as above, let's continue the discussion over email so others on this thread don't get bombarded with details that might not be relevant to their experiences. I will be making some screen capture movies to show you what I'm seeing on your site and I will share those with you.

    Thanks again,
    Derek
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  • I’m frustrated
    Although it's true that this update to the fotomoto widget allows for it to be seen in it's entirety, once I start clicking on the zipcode and other buttons to begin the checkout process, it seems that the widget completely disappears from my screen, and I'm let with a greyed out webpage, indicating that the fotomoto widget is still active somewhere even though I can't see it.

    On top of that, I do see the small shopping cart tab at the bottom of my screen, but no amount of click on it seems to do anything. It's like the page is stuck and I have to reload and start over.

    So While I'm happy that there are improvements being made to the widget, it still seems to be unable to complete a transaction on my mobile device (Apple iPhone 6S+).
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  • Doesn't work at all on my Android phone with Chrome accessing my Wordpress site. Click the buy link and it adds a "window" to the bottom of my page wider than the screen. I scroll right, fine. I try to scroll back to the left and no luck. In fact it seems to disable the entire screen (all grayed out) and I have to reload the page to do anything!

    And if I try to click one of the print option buttons - it just dies completely.

    Very very very disappointing.
    • I see the same :(
    • What really ticks me off about all this is that Fotomoto conceptually has a truly "killer" approach here with respect to the integration of order fulfillment and shopping cart and the photographer's own web site. I love the approach they have taken. Not just that but it is the smartest approach. However, it's the failure to execute that is going to cost them customers. And by customers, I mean first the photographers and artists who go elsewhere for their ecommerce/pod solution, and secondly all the lost pod sales for Bay Photo.
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  • I see this item is listed as "Implemented" To bad it doesn't work on my phone.

    Very disappointed.
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  • Derek (Official Rep) October 08, 2016 18:33
    Hi all,

    I'm happy to let you know that just yesterday we released another update to our shopping cart Widget based on feedback we've received to make the Widget work better on small-screen devices (like mobile).

    As I've probably mentioned above several times, the Widget was designed originally to be a fixed width, which didn't previously work well when the width of the viewing screen was narrower than the Widget, but now users should be able to swipe left/right to navigate all areas of the Widget and do what they need to do to complete their purchases.

    A complete redesign of the Widget would be needed to make it truly "responsive", and that's something we're looking in to for the future, but for now the new release should make it usable on small devices.

    We've tested this fix on several popular devices, but If you see issues with it on your device, please do email us via http://support.fotomoto.com/customer/... and let us know which device you're viewing with on which operating system and what's happening that shouldn't. We'll be happy to test it on the same model you're using and do what we can to make the needed improvements.

    Thanks again for for all of your posts and passion about this issue. I hope that any feedback will remain contructive if not positive, and as always we will continue strive to make Fotomoto the best it can be.

    Kind regards,
    Derek
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  • This reply was removed on 2016-11-14.
    see the change log
  • Hi Derek, where is the new shopping cart widget you talk about? I am using the latest v1.1.8 and it's still not mobile friendly? Thx
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