Lack of license mngt and shipping cost is killing your offer !

Hello FM Team,

I am a potential client for you and after a review of your offer I have a few blocking points.
Strong points of your offer are obvious ease of use while having good custmoization. I really like it and would be happy to add it right away to my website, it is more flexible than photoshelter, and less pricely, so it is much better for those who do not need site hosting, creating and the rest. Your market is indeed huge.

Blocking points are :

1/ licensing option, that is at least as important as print, is almost at zero level. Proper licensing options need to be set up, at industry standard (see what Getty is doing or look at fotoQuote from Cradoc). today your offer is only stating on one leg because of that. This is pretty simple to set up indeed, and is really a stopping parameter as it is now.

2/ printing is rendered half useless if shipping cost is killing you, and that is the case outside of America. I live and sell in Japan and shipping an A4 is like 100USD, no client should be paying that. Europa seems hardly better with your UK site that charges more than normal rates to FM users rather than less. if you intend to be good at printing, you need many many many more business partners, in different parts of the world, and learn to negociate price much better.

The above 2 points have been aksed many time by others as I can see here, but I wanted to point out how blocking this is for your potential clients. You ahve something very nice with lots of potential, but to me it is mostly for US based photog that want printing, ie your offer is hardly half of what is needed. If you really want to take on photoshelter, give us the above asap (or merge with those guys and give us the best of both worlds).

So, shall I wait for your offer to expand, or do I need to sign up with competition ?

Thanks
Alain
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  • Ahmad (Official Rep) October 14, 2011 20:11
    Hi Alain,

    Thank you for the feedback.

    1. For licensing, we do not want to compete with Getty. We think there are two types of use cases: one is more complete (and more complicated) licensing. That market is already dominated by Getty and we have no intention to get into that market. We are addressing a simple, "download" market, and for that we do not want to offer a complicated licensing model like Getty. I understand that this is not useful for all photographers, but that is our target market - at least for now.

    2. We basically don't have a presence in the Japan market to begin with. We started with the US market, then saw a lot of requests from EU, so we added a print partner in EU to make the process faster for EU customer and reduce the shipping price (and we are still working on lowering the shipping proces there). We did this for Premium Prints, and now we are working on the rest of the print products.

    Our model lets us do that for different markets, but we have to see the request and potential before we start covering a continent. Unfortunately we haven't seen enough request from the Japanese market (both sellers and buyers) yet. If we see the potential, adding a print partner there won't be impossible.

    Again, thank you for the feedback.

    --Ahmad
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  • Hello Ahmad

    Thank you for the quick reply, this is much appreciated. I understand your reply and have a few comments, but they are not new questions.

    1/ the idea is not to compete with Getty, but to offer a pricing model up to industry standards. if you stay with the simple download market, you are turning off at least half of photographers around. to me this is easy to implement (fotoQuote has an already working model), and does not requier much more work than say, a customer custom calendar (a very cool idea too). I think you make a significant marketing mistake with focusing only on prints.

    2/ understood, but too bad since shipping is killing it

    Overall I really like your product and would have loved to go through you guys, but I'll have to go with photoshelter at this point, for the reasons above.

    I wish you good luck anyway, thanks again for the quick answer

    Alain
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  • Ahmad (Official Rep) October 15, 2011 21:36
    Alain,

    Again I appreciate your feedback. I agree with your #1, and we are thinking about and evaluating a more professional photo licensing service. But all I can say at this point is we are in "evaluation mode". Photo licensing is a crowded market, and without a major differentiation factor with the existing services, we think there's not enough room for yet another service. But again, we are looking at this market and I appreciate your feedback.

    For #2, we are sorry too. I hope we grow in the Japanese market and win you back.

    Regards,

    --Ahmad
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    • When are you plainned to open the print option on europe, the sipping prices it ́s a turn out for mostly every Eurpean photographer, I spend 2,35€ for send photos from portugal for all europe in a solid containner??
    • Hi Carlos,

      Thanks for your question here - all Fotomoto-fulfilled orders are now produced and shipped from California via UPS, USPS or FedEx, except for Premium print orders from Europe, which are produced and shipped from Germany, so that might help on shipping charges for orders from Europe.

      You can also have your prints made and shipped from anywhere, if you fulfill the prints yourself.

      I hope that helps and kind regards,
      Derek
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