Metal prints samples

I'm wondering whether it's possible for me to see some samples (photos) of metal prints (the front side, not the mounting side). I wonder how the surface is like with a photo printed on metal. Possible for you to upload sample photos somewhere or email me (the larger, the better). Thanks in advance.
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  • Hi Joey,

    Thanks for the post. You can see a variety of samples in the Fotomoto Dashboard as well as on the Bay Photo page for MetalPrints. Does that help?

    If you want to order test prints, you can order prints from your own site via Fotomoto at cost - the directions on how are on the How to order prints and products at cost page, or you could purchase a sample pack using the link on the Bay Photo page above.

    I hope that helps and kind regards,
    Derek
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  • Thanks Derek for providing me with the Bay Photo link. That really helps! Maybe should be placed somewhere on Fotomoto website. I'll definitely do test prints before going live, and also inquire Bay Photo for a sample pack. Thanks always for your awesome help!
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  • You're very welcome Joey, and we trust you'll enjoy your test prints once they are received.

    If there's anything else I can assist with just let me know.

    Kind regards,
    Derek
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  • Hi Derek, I'm back here. After the last conversation, I asked Bay Photo to send me an intro packet, but it failed to be delivered to me and returned to U.S. (FYI, I reside in Singapore). Upon checking, it was shipped by USPS (and Singapore Post, locally), but they attempted a delivery only once and I wasn't at home, then immediately sent back to U.S. If this was for a real print a customer ordered, it would be quite an awful experience.

    I'm just wondering who will be the one to ship a print when ordered on Fotomoto. I haven't ordered one by myself, so I don't know how things work, but is a customer given a choice about who is shipping (e.g. choosing from USPS, FedEx, etc.)? Or, it'll be always shipped by a same company? Pls kindly advise? Thanks in advance.
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  • Derek (Official Rep) March 01, 2017 03:33
    Hi Joey,

    Thanks for your post and I'm sorry to hear you had an issue with shipping. Have you been in touch with Bay Photo support about this? It sounds like the issue is with the shipper in this case, but Bay Photo's support team is awesome and I'm sure they'd be able to assist you one way or the other. I'd suggest getting in touch with them if you haven't already.

    As for who ships Fotomoto orders, all Fotomoto-fulfilled orders (except for Wall Peels) are currently produced and shipped from California via UPS, USPS or FedEx. Which service is used depends on the destination, what's being shipped and how. If I can provide any further specifics just let me know.

    Also, if that doesn't work for you, or you find international shipping rates to be prohibitively high, it's also possible to use Fotomoto to accept orders on your site and then either fulfill the prints yourself or have them done at any 3rd-party lab as explained in our Print Fulfillment Options article.

    I hope that helps and kind regards,
    Derek
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  • Thanks Derek for your response. Yes, actually I got all this info from Bay Photo's support team when I inquired them about the delivery status. Also, I later contacted my local SingPost (Singapore Post), and found that the item was returned due to "address incomplete". I don't quite understand becos the address I gave to Bay Photo was very complete.

    Anyway, regarding who ships the print (UPS, USPS or FedEx), customers cannot choose upon checking out online, correct?

    I'm just wondering whether a customer will be responsible to locate an undelivered/missing print if something like this happens. Even if that is the case, customers will most likely just come to me and ask me to chase the courier company, I guess. If something like this happens, is Fotomoto going to get involved and help me and the customer?

    Thanks in advance for your advice.
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  • Derek (Official Rep) March 03, 2017 04:47
    Hi Joey,

    Thanks for clarifying, and when the customer places the order, they have the choices of flat packaging vs. tube (where applicable) and standard vs. express shipping. With that info we automatically select the shipper that offers the best option.

    Then, regarding any delivery issues, first we send the customer the tracking info (if applicable to the shipping method) so they can check the delivery status. Then if there are any problems with the order or shipping, the customer is welcome to contact us as we handle the customer service for you as part of our offering. We will coordinate with you, the customer and the shipper as necessary to make sure the customer gets their order.

    I hope that clarifies and kind regards,
    Derek
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  • Thank you Derek for the info! It's very helpful, thanks!
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  • Derek (Official Rep) March 03, 2017 08:07
    You're very welcome! Just let me know if there's anything else I can assist with.

    Kind regards,
    Derek
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