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no space bar input when typing card message

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Hello...

when I am trying to type a message in the FM window for an ecard/greeting card for any image on my site, I do not get a space bar input - meaning I havetowritelikethis.
Strangely enough, this does not happen on any other users' site with fotomoto that I tried out....
I use Slimbox on my page.
Any ideas?

Thank you,
Markus

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Derek (Official Rep) August 15, 2011 05:27

Hi Markus,

I took a look at your site and can see the issue. Could you try and temporarily disable the other JavaScripts you're using on the page and see if that helps? If so, you can re-enable them one-by-one and test after each to see if you can isolate which might be causing the issue.

Please post the results back here or feel free to send them via email to support.

Thanks and kind regards,
Derek

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Hi Markus, I took a look at your site and can see the issue. Could you try and temporarily disable the other JavaScripts you're using on the page and see if that helps? If so, you can re-enable them one-by-one and test after each to see if you can isolate which might be causing the issue. Please post the results back here or feel free to <a href="http://support.fotomoto.com/customer/portal/emails/new">send them via email to support</a>. Thanks and kind regards, Derek

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Markus Wanninger August 15, 2011 19:39

Hi Derek,

to properly disable the JS included, should I remove the links to the include files.js or just take the code out calling functions?

Markus

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Hi Derek, to properly disable the JS included, should I remove the links to the include files.js or just take the code out calling functions? Markus

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Derek (Official Rep) August 17, 2011 09:00

Hi Markus,

First, FYI, I've checked that the Bravo theme works fine in a test image gallery. Separately, Shadowbox works well also, so I'd suspect one of the other features you've added to be the culprit.

Personally I would use a developer's tool in a web browser to disable individual scripts, but since it looks like you're using RapidWeaver, so it well may be easier to just create a test page where you start with only a photo gallery, then test the eCard form after you add each of the other features you have on the page where you're having issues.

Up to you what works best for you.

Thanks and kind regards,
Derek

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- Markus Wanninger December 07, 2011 22:51
  
  Hi Derek, I just worked on a problem of which I opened a thread a few months ago.... worked on the issue. Can you please follow up when you have a minute?
  
  http://getsatisfaction.com/fotomoto/t...
  
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Hi Markus, First, FYI, I've checked that the Bravo theme works fine in a test image gallery. Separately, Shadowbox works well also, so I'd suspect one of the other features you've added to be the culprit. Personally I would use a developer's tool in a web browser to disable individual scripts, but since it looks like you're using RapidWeaver, so it well may be easier to just create a test page where you start with only a photo gallery, then test the eCard form after you add each of the other features you have on the page where you're having issues. Up to you what works best for you. Thanks and kind regards, Derek

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Markus Wanninger December 07, 2011 22:57

Hi Derek,

it took me a while before I looked into this.
I created two test pages: Page 1 contains all JS I use throughout my page, a photo and a link to a photo, opening the same in ShadowBox. The typing in the FM box is working fine when called from the FM menu underneath the photo. But I can not put spaces in when the image is opened in Shadowbox and the FM menu is called out of shadowbox. see here:
http://www.photonopticum.com/page30/p...
(There is an overall spacing issue caused by the Twitter/Flickr divs - but that is a different issue - the "ecard" button for the photo on the page is found on the bottom of the page).

Page 2 is the same as Page 1 but with all JS removed. Result: FM works fine when called from ecard button on page, but does not worked when called out of Shadowbox.
http://www.photonopticum.com/page31/p...

Do you have any ideas here?

Thanks for your help!
M.

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- Markus Wanninger December 07, 2011 23:03
  
  Using Shadowbox V3.0
  
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Hi Derek, it took me a while before I looked into this. I created two test pages: Page 1 contains all JS I use throughout my page, a photo and a link to a photo, opening the same in ShadowBox. The typing in the FM box is working fine when called from the FM menu underneath the photo. But I can not put spaces in when the image is opened in Shadowbox and the FM menu is called out of shadowbox. see here: http://www.photonopticum.com/page30/page30.html (There is an overall spacing issue caused by the Twitter/Flickr divs - but that is a different issue - the "ecard" button for the photo on the page is found on the bottom of the page). Page 2 is the same as Page 1 but with all JS removed. Result: FM works fine when called from ecard button on page, but does not worked when called out of Shadowbox. http://www.photonopticum.com/page31/page31.html Do you have any ideas here? Thanks for your help! M.

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Markus Wanninger December 10, 2011 11:12

The issue has been resolved. It was a matter of using Shadowbox V3.03 vs V3.0, which was installed on my page.

Thank you!!

M.

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The issue has been resolved. It was a matter of using Shadowbox V3.03 vs V3.0, which was installed on my page. Thank you!! M.

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Derek (Official Rep) December 12, 2011 06:17

Excellent news Markus, and thank you for posting the resolution as well!

Kind regards and Happy Holidays,
Derek

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Excellent news Markus, and thank you for posting the resolution as well! Kind regards and Happy Holidays, Derek

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Nick Cavanaghyyy January 02, 2013 08:48

Hi Derek
I have the same issue- I'm using redrex base galleies. I'm not sure how I could switch off other scripts as I'm not a guru in these things and I'm enabling your script directly from the gallery template in lr4.

This is an example.

http://www.njclicks.co.uk/photosets/b...

Additionally - the script doesn't seem to be working on the 2nd image.

Thanks - Nick

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- Derek (Official Rep) January 02, 2013 18:46
  
  Hi Nick,
  
  I took a look at your gallery and verified the issue - I'm seeing it on my end too. I'm going to have to do some research on what's happening here and I'll get back to you as soon as possible.
  
  Thanks in advance for your patience and kind regards,
  Derek
  
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- Derek (Official Rep) January 04, 2013 08:38
  
  Hi Nick,
  
  OK, so we checked in to this and it looks like you're using a custom gallery of some kind which isn't the one we support. We're compatible with the gallery shown on the demo page at http://demos.redrex.co.uk/basegallery/#1, and you'd have to use that one to ensure compatibility with Fotomoto.
  
  I hope that helps and kind regards,
  Derek
  
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- Nick Cavanaghyyy January 04, 2013 13:04
  
  Hi Derek
  Thanks for the reply- but I've just run a test using the basegallery and I'm seeing exactlly the same issues.
  1. No space bars
  2. Inconsistences in between browsers
  
  You can view the test here
  
  http://www.njclicks.co.uk/photosets/t...
  
  Nick
  
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- Derek (Official Rep) January 04, 2013 18:30
  
  Thanks for setting up the test gallery Nick - we'll check it out and get back to you as soon as possible.
  
  Kind regards,
  Derek
  
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- Derek (Official Rep) January 09, 2013 20:18
  
  Hi Nick,
  
  So I looked in to this more and can see that on both the demo and on your test page, the spacebar controls which gallery image is active (shown in the large box). For some reason though, on your gallery the spacebar doesn't produce a space as expected when typing in the eCard form fields, but it works fine on the demo site.
  
  What I might suggest here is that you speak to Redrex and see why your gallery is functioning differently than the demo. Hopefully they will be able to shed some light on the subject.
  
  Please do keep us posted on what you find out here, in case anyone else is experiencing the same issue.
  
  Thanks and kind regards,
  Derek
  
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- Derek (Official Rep) January 17, 2013 19:27
  
  Hi Nick,
  
  Just an update here - I've re-checked your site, and I can now type spaces in the eCard window, so it looks like you're all set.
  
  Kind regards,
  Derek
  
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Hi Derek I have the same issue- I'm using redrex base galleies. I'm not sure how I could switch off other scripts as I'm not a guru in these things and I'm enabling your script directly from the gallery template in lr4. This is an example. http://www.njclicks.co.uk/photosets/blackwater7 Additionally - the script doesn't seem to be working on the 2nd image. Thanks - Nick

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