Plugin may be preventing thickbox from loading.

I'm getting reports that intermittently my Thickbox isn't getting loaded, which means when people click an image, they get a single page with the image in it. This just started happening. Sometimes it happens and sometimes it doesn't.

I'm thinking maybe this has something to do with the FM plugin, but I haven't tried to trouble shoot it. Also, how do you trouble shoot something that is intermittent?

I can disable the plugin if it continues to happen, and then give it a few days to see if the problem stops.Any information would be great.
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  • Derek (Official Rep) October 04, 2012 06:29
    Hi dwdallam,

    I've seen what you're describing happen before, and it's typically because someone clicks a gallery thumbnail before the page loads completely. You could test this by repeatedly requesting your gallery page with your browser's cache turned off, and let the page load completely. If you don't see the issue happen in this case but do see it happen if you click a thumb before the page loads, then you've likely found your issue.

    Fotomoto should *not* be the cause of this, but you can always verify by removing the Fotomoto Script from your page and see if it still happens (which I assume it will).

    I hope that helps, and that my reply to your questions gives you a good idea of the value of the support we provide.

    Kind regards,
    Derek
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  • FM support is and always has been superb. Thanks for thed info too. It gives me a place to start.
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