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Print resolution API

I have a number of images that are not high enough resolution to be printed at the larger sizes - sometimes this is deliberate, they are meant to be small. It is pretty awkward to have to cancel print orders because of this issue, but I understand that Fotomoto doesn't want to scan all potential images for dimensions before ordering.

It would be good if we could tell Fotomoto the print size limit or the pixel dimensions via the API, or similar method.

No scanning required, and I don't have to cancel orders of large prints for small images.
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  • Hi John,

    Thanks for your post, and please note that we can't usually detect the resolution of sellers' print files, as we don't store them, so there is no feesible way for us to limit which print sizes are available based on source file resolution.

    We totally agree that canceling print orders is bad practice, and the way to avoid this is to put any smaller, lower-resolution files into a different Collection where larger print sizes are disabled. The "how" is covered in Set product and pricing options.

    I hope that helps and kind regards,
    Derek
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  • Hi, thanks for the reply,

    Perhaps I didn't make my idea clear, but I was suggesting that the maximum size of an image be sent to the widget through an API. I.e. a javascript variable which contains the maximum image dimensions is set for the Fotomoto widget to access when it loads. You don't need to store the images, or anything of the sort, my code tells you the size.

    A huge advantage of Fotomoto to me is the hands-off automated nature of it. Setting up collections by hand stinks of setting up products like all the other services (deviantART, Zazzle, etc.), which I avoided in the first place. An API solution would be perfect for me.

    On a side note, I'd like to vote up more work on the API in general, it's currently pretty limited.
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  • Hi John,

    You're very welcome for the reply. I get the nature of your request, and thanks for adding how it would make life easier for you - this is a good point, and your request is in the right place.

    Our product team will see it, as they regularly review the Idea posts here. I can't promise that it's anything that will happen anytime soon, but I will say that the more people expressing an interest in this, the more likely it is to make a future release.

    In the meantime, I wanted to let you and others reading know about the best way to handle the situation as it's in all of our best interest to avoid having to cancel orders. I hope that part is helpful.

    Thanks again for your participation here and kind regards,
    Derek
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  • Hi John,

    I understand the sense in the work around method that you have suggested, in your reply to Mr Conway, but like him

    - the hands off automated functionality of Fotomoto was a huge draw, like most I would like to spend the time taking pictures rather than selling them.

    It would in my opinion be a huge advantage to set up a system in which Fotomoto could deal with print size issues.

    I am looking to upload a great many prints and do not want to have to spend the time putting prints into size collections and working out separate pricing for each collection.

    Also, within each "story" there can be two or three different print sizes, I would not like to break up the "story" by moving them into different collections.

    I would very much welcome a solution to this.
    cheers.
    B.Koshoni
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