I’m frustrated

Slow Fotomoto toolbar webpage loading issues...

Having just installed the Fotomoto toolbar on my Pixelpost photoblog http://www.schoenewiese.com there are two irritations that might very well lead me to uninstall the Fotomoto toolbar again:

a.) the Fotomoto toolbar is always the last item to load on the webpages
b.) the Fotomoto toolbar has completely slowed down the smooth loading process of the images... (the images used to load quickly and smoothly and their file sizes are no larger than 90kb)

Does anybody have cunning suggestions how to remedy these two flaws asap? The Fotomoto toolbar is a good idea, but the implementation needs fine tuning...
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  • I’m confident
    Hi Alex,

    Fotomoto toolbar appears after all images are loaded on the page.

    I viewed the website on Chrome 5.0.3 (on win 7 OS). I don't notice hiccups or slow load on any of the pages.
    It would be great if you could send us couple of pages without Fotomoto script on them.

    Thanks,
    Javaneh
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  • I’m excited
    Dear Javaneh,

    thank you for looking into this issue.

    Although I loath using Internet Explorer and Firefox, I by the way also enjoy the speed and ease of use Chrome offers, IE and FF are still the two most widely used browsers out there. It is with these two browsers that my site loads far more slowly than it used to prior to installing the Fotomoto toolbar.

    That the Fotomoto toolbar loads last on a website is only ever really a nuisance when it is placed at the top of a page, because first the entire page loads prior to being moved down by the Fotomoto toolbar, thus giving the "cheap" appearance of an addon...

    Furthermore, it would be lovely if you could develop a version that is fully customizable for webmasters / developers. After all the name of the game for you guys is to make a profit and the more customizable the actual template is, the more users will take to using it as well. Customization of the front end should, after all, not make any difference to what happens at the back end....

    Also, I live in Switzerland / Europe and delivery charges to Switzerland are a real killer for any potential customers based in Europe and especially Switzerland. If you wish to contact me regarding partnering with a high quality, highly reliable and reasonable printing supplier, please let me know, as I have an excellent network of printers and suppliers throughout Europe and Switzerland and am keen to get involved with a company offering an excellent product and service such as yours.

    With kind regards from sunny Zurich,
    Alex

    ---
    Alexander Beck
    Geschäftsführer / CEO

    TopProjects GmbH
    Pfarrmatte 6
    CH-8807 Freienbach
    Switzerland

    phone: +41 (0)44 586 37 57
    mobile: +41 (0)79 761 11 46
    e-mail: alex.beck@topprojects.ch
    website: http://www.topprojects.ch (currently being re-designed)
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  • EMPLOYEE
    I’m confident
    Ahmad (Official Rep) June 05, 2010 19:21
    Alex,

    Fotomoto toolbar loads last because we have to wait for the page to load, so we can analyze the page, find all the photos in the page, and then inject our toolbar next to each photo (several sites have more than one photo per page).

    However, for developers and programmers, we have an API that they can use to completely customize the presence of Fotomoto on their site.

    You can find more information about our API here:

    http://blog.fotomoto.com/2010/02/16/f...

    And here you can find two samples, one for Flash integration and one for HTML integration: www.fotomoto.com/api/samples (this link will change soon).

    For print partners in other countries, please read these post:

    http://support.fotomoto.com/fotomoto/...
    http://support.fotomoto.com/fotomoto/...

    And please note that (specifically for art photographers) you may be in Europe, but your customer might be in the US, or Australia. You would have had the same problem if you wanted to ship from Europe to them.

    We are still in an early stage, and are working on expanding our service. Please be patient with us! :)

    Thank you,

    --Ahmad
    • Dear Ahmad,
      I like it very much that the company's CEO is answering customer questions. How cool is that? This is very much appreciated indeed, as I am a real stickler when it comes to such crucial things as offering quality service and feedback.
      And yes, I really have added Fotomoto to a second site of mine, as I feel confident it will be the right solution for my particular needs in the medium to long run.
      Having an excellent network to all kinds of printers and photographic suppliers here in Europe I would seriously recommend you don't hang around too long with rolling out attractive printing solutions for the European market. From what I understand there are several other "similar" solutions close on your heels on this side of the pond. In my experience the European market place will also offer you considerably higher profit margins than the US, especially if you find good and reliable printing partners, for instance in the Baltic States or the Czech Republic that are now all part of the European Union.
      Just one last minor technical Fotomoto toolbar query for now: I am curious to find out how one can prevent the Fotomoto toolbar from analysing and, thus, slowing down the Portfolio / Browse page on a Pixelpost website. Is there some method / setting, as there for instance is with Google Analytics, to prevent the Fotomoto toolbar from analysing every single page? Alternatively it would be equally handy if one could specify which paths the Fotoboto toolbar can/should analyse for pictures and which ones not to on a respective website.
      Thank you again for your very helpful answers and links!
      With kind regards from sunny Zurich,
      Alex
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  • EMPLOYEE
    I’m happy
    Ahmad (Official Rep) June 10, 2010 05:32
    Dear Alex,

    Sorry that it took me a while to get back to you. We are working on the next "big" release, and are very busy getting it out.

    Of course I read all the posts here, and answer as much as I can! But I dream about the the day I don't do that anymore! :)

    when you say "similar" solutions, you mean print facilities, or software? I do not know any other company doing what we are doing (the software side) - which absolutely might be my lack of information. Please send me some info, so I can keep an eye on them!

    About the print, even though we would love to expand our print network, we have to be careful with that. We spend a lot of time before we choose a print partner, and even after that we do a lot of random controls to make sure of the print quality. Integration / automation of the process also is tricky. And since we do the customer support, it can easily get out of hands if we grow our network without carefully thinking and planning.

    Like I said, I expect to start adding print partners in Europe in 2011. As you rightly mentioned, Czech Republic seem to offer both good quality and good pricing. I know several other big companies here in the US work with print partners there as well.

    About the toolbar, in the link I sent you (www.fotomoto.com/api/samples) you can see how you can ask our toolbar not to process the page. You can add the "buttons" to your page, and just call our window whenever you want. This requires development skills though, so it's not the best solution for average users. Technical users can easily do that.

    We are working on an extensive analytic system that will give you some information that you won't get from services like Google Analytics. We are already capturing the data, but don't have an interface to show it yet. The main difference is all those services work "per page", we work "per photo". If you don't use our auto-toolbar, you won't be able to use the analytic feature later on.

    Thank you Alex,

    --Ahmad
    • Dear Ahmad,

      Thanks for your detailed and illuminating reply to my queries. Once again this is much appreciated.

      I have to admit, though, as owner and CEO of two successful companies (one IT and finance head hunting company and another marketing young and promising artists), I never tire of direct contact with customers. It gives me, and with this the companies, the necessary real-world contact with market information, desires, directions, infrequent service issues and, most important of all, the wishes of our respective and loyal customers.

      Hard to imagine you will come up with something better than Google Analytics, but I will be more than happy should this be the case. I currently use GA, although I find it rather cumbersome and complete and utter overkill.

      Incidentally it turns out the "similar" looking iteration I "discovered" turns out to be Fotomoto as well, merely in the guise of TTG :-) However, a reliable source who develops all kinds of applications for Snapfish, tells me Snapfish is looking into similar toolbars such as Fotomoto, although apparently with much hesitance, as they are unsure to what extent such a toolbar design would interfere with their traditional sales and distribution model.

      One last thing and I am perfectly happy to reveal my complete and utter ignorance as to this subject matter, but how on earth does one get that clever and relatively simple looking API stuff to work? Having focused my attention, all those many moons ago, on "highly useful" subject areas such as literature, art history and not least of all international politics, while at university, I admit to not being completely hopeless when it comes to programming. Being able to make certain simple and logical alterations by hand, when some CSS code needs adjusting to my needs, I am hoping you might be able to very kindly tell me where, how and what I need to change/modify in order for Fotomoto to cease indexing my Pixelpost Browse/Portfolio page that contains nothing but thumbnails ( http://www.schoenewiese.com/index.php... )

      Many thanks once again and with kind regards from sunny Zurich,
      Alex

      PS: You might also like to know that, for what it's worth, I have linked your company's site in the About section of my picture stream and also in the Interesting Links section of my fledgling photo blog.
    • PPS: I meant to write: "I admit to BEING completely hopeless when it comes to programming."
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