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Support for Self Fullfillment

Self-fulfillment should be supported more cleanly with the decision to self fulfill made before the order is placed with individual product types flagged as either FotoMoto or Self-Fulfilled.. If self-fulfilled, the pricing page would then allow custom sizes and custom product text and images (you can pause on images for now!). Such orders would have a minimum order price or have a processing fee added. Your product has sooo much potential, but really lacks support for the working photographer that makes his/her own products. Along these lines, the whole idea of framed prints being locked out of self-fulfillment means that, at least at it currently stands, a customer would not have the option to order maybe the most common product of a working "show" photographer; a signed and framed print with fine art paper.

Ideally, custom self-fulfilled products could co-exist with FotoMoto partner products within the same product category with an additional tab on the widget that carries a self-fulfilled "designation" and a "?" info popup that explains what's going on.

Whatever the final implementation, the Order Processing page in Settings could then go away - simplicity!

Having to work with the sizing and option quirks of your system and partners is really not optimal when producing your own prints and products. Zenfolio and a few others need some competition here!

Admittedly idea storming here, but hopefully this resonates with some and begins a conversation..
Ed
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  • Derek (Official Rep) May 19, 2015 15:56
    Hi Ed,

    Thanks for your feedback - we appreciate that, and our product team reviews all the Idea posts here in the Community, which is the main force in driving what new features we offer next.

    First, you *can* choose to self-fulfill on an order-by-order basis - just choose the "Manual" order fulfillment as explained in Print Fulfillment Options article.

    As for pre-setting which sizes you'd like to self-fulfill vs. have us fulfill, that we can take as a feature request, but note we haven't had any other requests for this so far.

    We consider this separately, but the option to create custom product definitions beyond what we offer is another feature request that several people have asked us for - it's covered in a different topic: the Customize Products / Product Description Idea post. You might want to give that one a +1 to cast your vote.

    That all said, I can't guarantee that we'll be getting to any of these soon as we have a relatively small development team working on a long list of very high priority projects, but what I will say is that the more people that "vote" on a particular Idea, the more likely we are to build it in the future, so hopefully the suggestions above will get some more traction.

    I hope that helps explain and kind regards,
    Derek
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  • Thanks Derek,

    I think one of the overriding issues here is the need for Manual orders that are self-fulfilled to be more flexible with respect to product sizing/pricing and descriptions. No easy task for sure especially with the existing system being so vendor specific. It's really a major kludge to try to match different vendors product lines or in my case where i actually make my own products, to try to keep my prices and product types consistent with what I sell at shows. What I'm looking for is really a different model and it's beginning to look like the Fotomoto community as it stands just doesn't have the numbers to support my ideas.

    I love your product and being that I live in Santa Cruz and can say Bay Photo is local and a trusted quality supplier is a major draw for me. The problem is I'm a hands on guy and not all my products will be sourced from Bay Photo or whoever and for that i need more options - more - more - more!!

    Thanks again,
    Ed
    • Derek (Official Rep) May 19, 2015 17:22
      Hi Ed,

      We appreciate all the kind words about Fotomoto and the local support.

      I've replied to your support email on the subject in great detail, but just so it's said here in the Community, we do our best to create a feature set that works for as many sellers as we can help, but we can't cover every seller's needs 100% (we do try though!).

      As you create many of your own products, what you seem to be asking for is the ability to customize product descriptions. We've had others request the same, so you might want to give a +1 to this thread: Customize Products / Product Description. Just for a bit of history, it was a relatively recent development that we supported self-fulfillment as a small-ish percentage of our sellers were requesting it. We implemented the ability to fulfill your own products, but as implemented, the products need to match what we offer via our print partners, most notably Bay Photo (now our parent company).

      As always I'm happy to help, so feel free to email me back if you've got specific questions, otherwise the best way to ask for new functionality is to create an Idea post just like this one, then the more people that +1 the more likely it is we'll work on adding the feature. Just note that there are already a *lot* of big requests in addition to our own product roadmap, some being very high priority.

      I hope that helps and kind regards,
      Derek
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