I’m confused

Why are my sizes/Prices on Fotomoto not matching my website?

Hello,
I am having a problem with prices. The sizes/prices that I have chosen on Fotomoto are not matching the prices on my Viewbook account. I have dozens of sizes plainly listed on my Fotomoto products screen, but only three choices appear on Fotomoto window that appears when clicking 'buy' on Viewbook.

Also, how long does an order usually take to ship? A customer ordered a print (order # 497671301960093) over a week ago and the order page still says 'pending print.'

I would appreciate some help and thanks.
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