Why is my customer not getting their canvas from Europe?

Louisville, KY, United States 09/14/2011 2:05 A.M. Arrival Scan

Yet in your announcement's you say " We are happy to announce our first print lab partnership in Europe ". The customer clearly says in the address United Kingdom!

She better not be charged Customs
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  • Hi Neil79,

    Thanks for your message. I took a look at your order and it's for a canvas print, so it is being sent from California.

    Here's an excerpt from our FAQ:
    "Fotomoto will ship orders internationally. All products are produced in California and shipped via UPS, USPS or FedEx, except for Premium print orders from Europe, which are produced in Germany. Any international shipping rates will apply."

    There is also a note in the post you reference:
    "At this point we are only using WhiteWall for Premium Print orders, but soon we will be offering EU fulfillment for most of our products."

    I hope that helps and kind regards,
    Derek
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  • At this point we are only using WhiteWall for Premium Print orders, but soon we will be offering EU fulfillment for most of our products.

    at today 2013/05/04 / what is the reality working with whitewall or not ?
    for which products ?

    thanks
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