I’m unsure

Will Fotomoto prevent a large print purchase of a low-res image?

My prints are all different resolutions. Even though taken with so many megapixels, I have cropped several to something less. Will Fotomoto automatically limit the size of print it will sell based on the original that I upload? Or, can I customize the available print sizes for each photo based on the posted guidelines? I just want to make sure someone can't purchase a print larger than the resolution of the original can handle.

Awesome site and concept, by the way. So far, I am very impressed.
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  • Josh,

    Since we do not have access to the high res file, we can not determine what's the biggest size we can print the photo. When you setup your store, you can set the default offered sizes for your store, and you can also change this per photo. We are working on letting you change the offered sizes for each photo right on your own site.

    I'm glad you like the service so far!

    --Ahmad
    • This question gets complicated when you consider that Fotomoto will automatically fulfill any orders for an image once the "full res" image has been uploaded. My image files might have sufficient resolution to make good prints up to 16x20, but I offer prints sizes up to 20x30 with the intent to upload an up-res'ed file (interpolated in Photoshop) if needed. With the existing system, this won't work if the first order for an image is for a 8x10 print, where I'd upload the normal full-res file (not an up-res'ed version.)

      Another way this gets complicated is if and when Fotomoto offers the customer the ability to "zoom" when cropping an image (i.e., select a small portion of the image file to use to fill the print size.) My normal full-res image file might support a 16x20 print if uncropped, but if the customer chooses some aggressive cropping (i.e., selects a very small area of the image file from which to fill the print,) we might get into trouble on having enough pixels.

      Net: it might be good for Fotomoto to have an automated check of orders against the pixel dimensions of the "full res" image file on hand, and put the order on hold (and notify the photog) if the ppi is below some threshold -- in which case the photog could replace the "full res" image on Fotomoto's server with a higher-res version.
    • Tony what is your website where you use fotomoto?
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  • If the resolution is below 150dpi, we send a warning to the photographer and won't start printing before the photographer either uploads a higher resolution file or tells us that low resolution is OK.
    • If the resolution is below 150 and the photographer has already uploaded an original "high res" file, wouldn't it be better to just not offer that size for sale. This is how it's done on other sites I've used, and frankly it's a thousand times easier than having to do the math myself every time. Yeah, I can do it, and modify each photo and respond to requests if one that's under 150 slips through, but I kind of thought I was using a computer because a computer can "compute" this stuff for me and I won't have to do all that hand-work.

      Still, nice site. I'm still getting used to how to appropriately price and offer my photos, but it's mostly dang spiffy.

      Terry
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  • I’m thankful
    Hi Ahmad!

    for resolution do you intend the Focal Plane X-Resolution and
    Focal Plane Y-Resolution or the simple X-Resolution
    Y-Resolution ? Photography for me is a hobby ;) I have got a Canon eos 450d. How can I check and change dpi values?

    All my photos have a resolution of 4272x2848 px is that good?

    Thanks in advance!
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  • Hi Andrea,

    for a good quality print, you need to have a 300 dpi file. This means (4272/300) x (2848/300) = ~14.5"x 9.5" is the maximum print size for high quality print.

    The minimum acceptable quality is 150dpi, which means you can go as big as 29"x19".

    Hope this helps.
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  • I’m thankful
    very very very precise and clear, Ahmad!
    thank you!!

    edit.

    I've some problems to find the right size (format) for my photos. What I don't understand is why width is always = or < of Height and my photos are the opposite. Can you gently give me some advice please in finding the right sizes for my resolution? No hurry!

    Thanks a lot!

    ps. I know I am a "noob" but I am here to learn!
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  • I just ran into this very problem. I just signed up here and ordered a couple of test prints. The first was way over size. I could not find an option to cancel the customer order (I am the buyer and seller), so instead uploaded a file with increased resolution exported with LR2. I look forward to seeing the quality you offer, but something is definitely needed to prevent orders for pictures larger than can be printed nicely with available resolution.

    I do like the site and how easy iti s to integrate. I have a question though, are all photos printed in the US? Or do you use local printers depending on where the order is placed? I ask as delivery charges seem quite high.
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  • Ahmad (Official Rep) March 02, 2010 22:29
    Hi Darren,

    You can go to "Site > Products > Print" and set which sizes are available for your photos. This will be the default setting for all photos.

    You can also set this setting for each photo individually by going to Photos page and select the photo.

    At some point in the near future we will give you the option to have different "profiles" to apply to your photos, but this is not ready yet.

    Thanks,

    --Ahmad
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  • I’m undecided
    Is there already an easier way to select which sizes can be offered? For example:
    - Uploading high res image will automtically determine max print size (like ImageKind does). This is the preferred option.
    - customisable standard profiles as you mentioned above, easily applicable to photos (for example: 'old scans vs 5D Mark II etc..
    - in the backend you can easily (un)check available sizes. Right now, I think the only way is to change the pricing (which annoyingly will reset everything to zero), and only then yoiu can uncheck certain sizes? Please keep pricing and sizes separated if possible?

    What happens if a client:
    - Orders a print, but I have to cancel it as the size is not available?
    - Orders and gets a crappy print due to resolution, as the poster above did?

    How are refunds and associated costs arranged?

    Cheers, Harry
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  • 1
    Ahmad write:

    > Since we do not have access to the high res file, we can not determine what's the biggest size we can print the photo.

    well, actually, when people use the API, they could pass the pixel-size of the hi-res image (we have it) to the API call, so the fotomoto would know what is the maximum size print that can be ordered (e.g. at 150 dpi or better).

    also, fotomoto could determine the size of the hi-res once it's been uploaded. but uploading the hi-res can take several seconds (with auto-pickup), so it would not work well in the order print dialog. but if we could pass the pixel-size of the hi-res to fotomoto with some API call, or add them ad a custom fotomoto attribute to the DOM element that contains the low-res image (e.g. fotomoto_hires_height="2000" etc), then fotomoto could get access to those and immediately configure the order prints dialog.
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