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Wordpress plugin causing Object doesn't support this property or method error.

Getting error "Object doesn't support this property or method" in plugins/fotomoto/js/admin.js This error is not stopping Fotomoto from working on my site but it is stopping me from using the theme customization option within my custom theme. I have to disable the Fotomoto plugin first.
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  • EMPLOYEE
    I’m confident that we can help
    Hi D.K.

    Could you let us know which URL you saw this error on? Also, do you have any image library plugins installed in WordPress that you are not utilizing? If so you might want to disable those.

    Please let me know on the URL and we'd be happy to look in to this further for you.

    Kind regards,
    Derek
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  • Here's the IE error text...

    ------------------------------
    Webpage error details
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.6; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; InfoPath.1; .NET CLR 3.0.30729)
    Timestamp: Thu, 16 Dec 2010 19:49:07 UTC

    Message: Object doesn't support this property or method
    Line: 27
    Char: 26
    Code: 0
    URI: http://www.timidsky.com/wp-admin/load...

    Message: Object doesn't support this property or method
    Line: 14
    Char: 3
    Code: 0
    URI: http://www.timidsky.com/wp-content/pl...
    ------------------------------

    Do you mean lightbox (etc.)? I do not have any plugins like that installed. And I've disabled all plugins and enabled just the Fotomoto plugin and the problem appears.
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  • Hi DK,

    Thank you for the information. We're testing WP Admin looking for this error but haven't been able to replicate the message. Could you let us know what you clicked to get this message and where you saw it? It would be ideal if you could send some quick step-by-step instructions on how we could also see this error.

    Thanks again,
    Derek
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  • The problem might only be specific to the theme I'm using "Photocrati" www.photocrati.com and the Fotomoto plugin. And it only started happening recently so I assumed it had something to do with a recent update to the Fotomoto plugin. Although it's entirely possible it was a recent update to the Photocrati theme that caused the problem. I have verified that when the Fotomoto plugin is deactivated the script error goes away. The error appears whenever I'm in wp-admin. It doesn't cause any problems until I try to go into the Customize Theme menu of the Photocrati theme and then what happens is the various tabs show nothing when I click on them. If you go to the Photocrati website (specifically this page... http://www.photocrati.com/photography...) and look at a screen shot (under the Take A Tour heading) you will see what I mean. There are tabs for Header, Footer, Global, etc. When I click on those, nothing shows up (it's just blank under the tabs). When I disable the Fotomoto plugin all is fine.
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  • Hi DK,

    Thank you for reporting the details - much appreciated! We're testing this now and will get back to you as soon as we have more info.

    Kind regards,
    Derek
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  • EMPLOYEE
    I’m happy to help
    Hi DK,

    Thanks for your patience on this one.

    Our engineers took a look at this and have made a few changes related to how Fotomoto works with Photocrati - how does it look now?

    FYI, we haven't fully tested Fotomoto with all of the Photocrati gallery types yet, but we plan to be fully-compatible in the near future.

    Thanks,
    Derek
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  • Still getting this error...

    -----
    Webpage error details

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.6; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; InfoPath.1; .NET CLR 3.0.30729)
    Timestamp: Wed, 22 Dec 2010 20:09:18 UTC

    Message: Object doesn't support this property or method
    Line: 27
    Char: 26
    Code: 0
    URI: http://www.timidsky.com/wp-admin/load...

    Message: Object doesn't support this property or method
    Line: 14
    Char: 3
    Code: 0
    URI: http://www.timidsky.com/wp-content/pl...
    -----

    And the tabs in the Customize Theme page still don't show up.

    I actually don't use the Photocrati galleries yet because the Fotomoto bar doesn't show up with them. I'm still using the WordPress NextGEN gallery.
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  • EMPLOYEE
    I’m looking forward
    Hi DK,

    Thanks for checking that and glad to hear you're using NextGEN for now - we are still working on compatibility with Photocrati so stay tuned! I'll keep you posted in this ticket.

    Kind regards,
    Derek
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  • I’m happy
    It appears that the latest Fotomoto plugin version (just updated today) has fixed this problem. Either that or other changes I've made (not many) somehow got it working. But now I can see the Customize Theme options within the Photocrati WordPress Theme.
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  • EMPLOYEE
    I’m happy about the progress
    Derek (Official Rep) January 12, 2011 19:24
    Hi D.K.,

    You are correct - we released version 1.1.3 of the Fotomoto plugin which addresses the issue above. Please note that because of the way that some of the Photocrati galleries are coded, Fotomoto may not work with them all yet, so stay tuned for future developments on this.

    Since the topic of this post is about the single issue, I'm going to go ahead and mark it resolved.

    Thanks again,
    Derek
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