I’m grumpy

accountability for superusers?

How can I tell who keeps closing my venue? I understand that some people disagree with small venues (aka homes/bathrooms/meeting corners), but I can argue several valid reasons for those to exist. If, however, I get the attention of an overzealous superuser3, there is nothing I can do and nowhere to appeal when the venue is simply closed or deleted. Is there no accountability for superusers? Just the first person to the party gets to decide for everyone? Hardly seems fair.
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  • 1
    If you think a venue has been closed unfairly, post a link (or links to the venues), and another superuser will have a look and re-open if appropriate.
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  • http://foursquare.com/venue/2269939 it was this one - but now redirects to a "deleted venue" catchall. This has been the case other times that this same place was closed. Want pictures of the place to confirm it exists?
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  • I was under the impression that only 4sq staff were able to delete venues (I can't remember what a superuser l3 can do, but as far as I know they can't delete venues). Sorry I can't help - might be worth an email to Crysanthe (ct at foursquare dot com). Can I ask what the venue was?
    • It is true that only 4sq employees can delete venues. What it sounds like is happening here is that some SU2 created a dummy venue called "deleted venues" and when that SU2 closes things, they're not just closing the venue but also marking it to be merged into this "Deleted Venues" venue. I've never done that myself, but I've clicked into old threads -- like 6-9 months old, from before CT's time here -- a couple of times from the "Related topics in foursquare" list and have seen references to people doing it in the past. In the threads I saw, people were being told NOT to do this (merge closed venues into a "deleted venue" mega-dump venue) with just one of the reasons not to do so being this exact situation: if it turns out it was something that should be re-opened, it's too late.

      (Oh, and as for SU3, the Wikipedia page for 4sq states that SU3 grants the ability to create venues aliases and to delete fake/spam venues; however, Chrysanthe has said here in GetSat, in response to an SU2 requesting a bump up to SU3, that being an SU3 only allows the creation of aliases and that they've never given the status to anyone.)

      @Anoo: I'm sorry this is happening to you. While I have to say, I can't think of any argument that would ever convince me that a bathroom should be a legitimate 4sq venue, there are a lot of other venues like homes and other small things that people might not agree with but which 4sq has gone on record as saying they're legit, and thus should not be closed. Chrysanthe is really the person who needs to look into this and I'd say this situation certainly seems to warrant emailing her directly as campdave suggests.
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  • I’m disenfranchised
    I appreciate your help, but this still doesn't address the original question. The venue itself isn't the issue, the accountability for superusers closing or deleting them is the issue. Is there anywhere except getsatisfaction.com/foursquare to address this, or possibly a rating system for the superusers? ie a system where enough downvotes for a particular superuser loses their privilege if they abuse it? You could still keep your user supported system in place, but keep a few aggressive, territorial old-timers from hogging the playground. Just an idea.
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  • I’m disenfranchised
    Sure, it was just a restroom in our office complex. Kind of a common ground for a couple of small businesses here, so funny to check into. Not a big deal, easy to recreate, seems kind of silly to make a big deal out of it. That's why I just wanted this to come across more like "stop closing my silly, but very real venue, or give me a way to see who's doing it!" and not "I need to be mayor of a toilet." (thanks for stepping up to the conversation, btw)
    • This must have come in while I was typing my response above; I hadn't yet seen it when I made my "I can't think of any argument that would ever convince me that a bathroom should be a legitimate 4sq venue" comment above. Here's my 2 cents on the situation as an outside SU2 when it comes to this or any other toilet venue (as I can assure you I wasn't the guy closing your bathroom venue): yeah, it's harmless, silly fun on the surface; however, it leads into a slippery slope argument because it sets precedent. It's funny for you, but that bathroom is going to show up on the "Nearby Places" list of every other 4sq user in range, and they might want to see a more legitimate venue it that place on their list, rather than having that line-item slot filled with someone's toilet. Even if your office complex is isolated and/or only a couple people their use 4sq and are in on the joke, their are a couple responses which jump to mind. A) I'm sure 4sq hopes that eventually more people their would start using the service, and they might not find it as funny. I can imagine some people might get turned off from using it altogether if they sign up and to start and the first thing they see is a list of toilets; and B) if it's OK to have the toilet there, why not anywhere -- or everywhere -- else? If I'm walking down a street and I'm going to see 20 venues in my "Nearby Places" list, I want to see the 20 closest businesses, not the 10 closest businesses and their 10 bathrooms. And that may not be happening now (thankfully) but in the same way that there needs to be consistency and accountability for SU2s closing things -- a point with which I concur -- there needs to be consistency from the start in terms of handling such possibilities as I've described, too. Just my thoughts on the matter.
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  • I’m trying to stay on point.
    Yeah, I agree that it could be considered fodder, however offices and private homes fall in that same category (see http://getsatisfaction.com/foursquare... ). No "nearby places" search is going to satisfy everyone, as all have different expectations of this service.

    Perhaps that's the core issue, and not superuser accountability (su3 can delete, btw - see: http://en.wikipedia.org/wiki/Foursqua... ). Perhaps the issue I should be questioning is user expectations.

    For instance, I would like to use the service to find places my friends frequent. If that is their office, their homes, or even the restroom, I'd like to know where they are if they care to share that information. I don't enter venues so that I can give others a search engine (I can use google or urbanspoon.com or any other specialized service for that), I enter them so that my friends can find me (and others, if they care to - it's public information).

    If a superuser is using their privilege to streamline their own search results, that damages my experience with the service. I'd like to have at least a way to comment back to them. If a superuser is using their privilege to discourage others from even playing with the service, that's another issue that needs to be addressed. There appears to be no place to watch for either behavior, however, so that's why I tried to address this question to that issue.

    Thank you for joining in, lahatiel. It has, as I feared, become another conversation about what's appropriate for foursquare users to share with their friends. As much as I'd like to argue this point, I'd still like a foursquare employee to pipe in and answer the original issue.
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  • Sigh, sorry, didn't see your first response, lahatiel. Please ignore any questioning of stuff you had /just/ answered :/

    Oh, and I've emailed Crysanthe, inviting into the conversation here. Thanks, both of you.
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  • 1
    It's really unfortunate when vandalizing of venues happens. I'll check the edit trail and deal with the user doing this. (if anyone would like to send any other venues they've seen with this sort of thing, or report any users suspected of improper behavior, please email me, ct@foursquare.com)

    @Anoo--what is the venue supposed to be? email me deets? Just by looking at the tags and categories, it does look a bit suspect...was this a venue for a city? That's not really the kind of venue that makes sense to check into on foursquare (but of course it should not be deleted). I mean--I live in New York City, so it doesn't quite make sense for me to check in here everyday. My friends know I'm here. And in my hometown of Vermont--when I'm there, I'm there, and say I drive 20 minutes to the outlet town nearby, it's still more useful to check into the restaurant where I go to lunch, or my favorite bookstore there, or the three outlets I hit up. Make sense?

    Anyone can mark a venue as closed or reopen, but only admins can actually delete a venue. We allow users to create their own venues, which means that homes, offices, your best friend's hot tub, etc are legit foursquare venues. Just keep it clean and within reason. We'll soon allow venues to be marked as private and friends-only, which I hope will clear up some of the debate over homes as venues (and a reminder--if you're using foursquare to earn points, you're not utilizing it to the best extent of usefulness and fun!!!).

    Hope this helps!
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  • I’m nervous
    Just thought of another issue. Perhaps having users that can merge venues is more dangerous than I thought initially. If lahatiel is correct and foursquare.com can't reverse a merge, couldn't a rogue su2 just simply merge all of the venues they didn't like into one big venue, marked for deletion? That'd effectively destroy foursquare.com's footprint in an area, and probably lose quite a few users to the service altogether. Is this true? Seems like a hole that needs to be patched quickly, if that's the case.
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  • I’m satisfied, mostly
    Thanks again, Chrysanthe! I think I'm still within guidelines, and we keep it friendly and clean (no gross updates), the venue is simply a restroom in our office building. I'd understand if it was a city ( http://foursquare.com/venue/972578 ) or a highway ( http://foursquare.com/venue/1470895 ), but this is a valid space in an office complex. I've recreated it (again!) at http://foursquare.com/venue/2412978 . I've created this same venue three times now, so am very familiar with how to do that. Thanks again for your help!

    Now, if only we had a way to see what su's were doing, and grade their behavior accordingly as a community :)

    btw: so jealous that you get to actually live in the city. miss that place so much sometimes.
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  • Tricky to make a road a venue. To get points (or even to be accurate to your friends as to where you are), you'd have to be near where it was initially tagged, and it is likely to get a ton of duplicates if users check into a road as long as I-95. I'd argue that the city was more precise in that case, if you were checking in from the road in order to give your friends an idea of where you are.

    But then, those being venues aren't in my expectation of the service and my expectations are sure to differ from another's. It doesn't really matter to me either way, as long as other users don't clobber my experience with a service. When they do, I'll find another service to share with my friends.
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  • As a superuser, If I see someone create a city as a venue, I look up the local city hall and use that as an address. If someone wants to run for mayor there - let 'em!
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  • I’m confident
    I disagree in some points discussed here. When I'm traveling in a new city as a tourist, I do sometimes have the urge to look for available restrooms nearby... What would be more useful than geolocalization apps if not these.

    If you've ever get to be to an unknown town, or partying at the streets late night, think you're very familiar to this.
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  • Tony, people aren't really adding public bathrooms from what I've seen; they are adding bathrooms at their office and homes; as a tourist that doesn't help you at all.
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  • I’m jilted
    1
    Still not the point. Following is my last email to support on this issue, when this rogue SU merged, instead of marking for deletion, my home office. 30+ people meet regularly for gaming, and it is a valid venue even by the most conservative foursquare rules. This email exchange, while I appreciate Chrysanthe's help (up until the very end), is why I won't commit any more resources to this. It is just entirely too unstable to use.

    (this never got any feedback, either "sorry to see you go" or "good riddance"):

    Andrew:
    That venue that it points to now is enormously fake. It's a catch-all venue that whatever superuser is closing my venue is merging it with.

    I saw that you did pipe in (quite a long reply, actually, and very appreciated!). I marked that reply as having answered the question.

    The order of actions, as I can tell, is:
    - I create the restroom (venue)
    - Check in for a couple of days
    - SU steps in, recommends merge, another merges it with the "deleted" fake venue
    - My original venue is no longer valid, pointing now to a fake "deleted" venue
    - I contact you (again, sigh)

    I suspect that if you do close that "deleted" venue, someone will recreate it to continue to bypass your authority to close venues. I don't know how to correct the issue on a technical level, or even to suggest a way for you to do so. I'd just like someone to contact the SU(s) that keep closing it to cut it out.

    update:

    Now that I look at it, they also closed "Geek Castle" (venue id: 337226). That is a home business (home of RAWRmonster.com) where several users (over 30 regular) visit for game nights every two weeks. And I don't know what else. .\/. This is getting VERY frustrating, since that SU apparently has no consequence to their actions. Please help fix this. I would like this venue restored.
    ---
    Chrysanthe:

    Do you know which user is doing this? I would like to step in. A home office is legit, and well, a restroom is really not worth this kind of fight! We do allow any venue within reason as long as it adds value and fun to foursquare (if not inappropriately named). I cannot un-merge venues, but honestly, I'm not sure anyone in your area wants to see a restroom as a venue and I can't realllllllllly blame them!
    ---
    Andrew (now an avid Gowalla user, btw)

    I have no idea who it is. Is there somewhere I could have found that information? If so, I'd have just IM'ed them when they started on the restroom thing. I agree with you that it's a silly venue to fight over, and it was just a playful venue to begin with (no more offensive than say, a bar showing up for an alcoholic, any of the strip clubs, or a venue where someone used to hang out with their ex). That isn't the point though. SUs shouldn't have the ability to vandalize and destroy things they arbitrarily don't like.

    Obviously someone at Foursquare can see who did it and tell them to knock it off. It doesn't matter /what/ they are merging, the rules are simple - "You can create any venue within reason. Only Foursquare employees can delete venues. SU's are not allowed to MERGE venues to delete them, only suggest closing/deleting." Who's in the wrong here? The legit (albiet questionable) bathroom venue and very legit home office venue or this SU who obviously has an issue with this user's venues and is abusing his power and clearly violating the rules and doing this?

    This is obviously a misuse of the 'merge' function, yet it continues to exist. It exists solely to allow the SU community to bypass the rules and remove venues they don't like (arbitrarily). It exists with Foursquare's knowledge and consent. Please do not let this come across as a 'fight about the bathroom.' This is a complaint about the way Foursquare, and its agents (the still unnamed SU), handle their players, and leave blatant security holes wide open even after being advised they exist.

    Entire swaths of area could be merged in a matter of a few hours, using dummy accounts to suggest merges (with API calls even!) and closing them as quickly as the SU2 could shuffle browser windows. A random SU2 could merge all of the businesses in your http://foursquare.com/businesses/ page into the dummy 'deleted' venue in less than a couple of hours. According to what you've said, you could neither stop it from happening, nor recover from the attack. That's unstable, and I wouldn't want anything I've put time and effort (and money!) into promoting to fall victim to that kind of disaster.

    While I do agree that Foursquare is just a location game (even though you've got money in the game if you have a business promoting itself in there), and this entire debate is silly when taken from that perspective, I do not think I want my user credentials or social media presence/brand associated with a service on this dangerously complacent path. Please understand, this is not anger against you, personally, this is directed toward the anonymous SU and Foursquare for supporting/exploiting their own security holes. I'll find any one of the other services to promote. Gowalla and Latitiude come readily to mind.
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    • @king rat douchebag is probably pretty accurate. I just looked at my account again (first time since moving my friends and myself to Gowalla for checking into location services), and that jerk has closed two more venues. Well, "merged" - since they show up in my history as "deleted" and STILL point to that catchall venue that Foursquare lets stay right where it is. Just give the SU2's the right to delete and be done with it.
    • sorry, there's a lot to follow here. I completely apologize if I dropped off an email thread...I get hundreds of emails a day, plus a couple hundred tickets, not to mention the almost 13,000 threads in Get Satisfaction here. We are absolutely aware that there are some bad apples who have super user status and we do know that different people have different opinions on types of venues. We are doing what we can do address this, but as you know we're a small team and trying to take on a lot of feature requests right now. We're trying our best! But yeah, a bathroom in an office building is legit as it is a location, but you have to remember that foursquare is self policed in a way, so if the community disagrees with something, they will close the venue, etc.
      For my part, please know that it is high on my to do list to make much much clearer guidelines for superusers as to what kind of venues to keep, and for users as to what kind of venues to create.

      If you have specific issues for me to deal with, please email me directly but please be as concise as possible. The more you write and the more complicated the issue, the less likely I'll have time to respond and look into the issue for you, unfortunately :/

      Trying my best here, people, I love foursquare as much as you do and I want it to be useful and fun for everyone!
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  • I can't believe all of this back and forth started over the closing of a bathroom.

    (ya, ya, I know you say it is "more than that" and the principle of it... but still, it's a bathroom)
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  • I’m stunned that nobody gets this. Am I speaking Chinese?
    If you'll read that last email exchange, I didn't actually stop using the service until the SU closed another valid venue, and still no response from Foursquare to address the problem. @ack154, that's like saying "I can't believe all the news about people not able to pay their mortgage" when the entire financial system crashes around them.

    1. The issue isn't the bathroom.
    2. The issue really isn't about the home office.
    3. The issue (if you'll look at the title of the thread) has NOTHING to do with any venue, specifically.
    4. Foursquare is flawed. Dangerously flawed. From the concept of making your users your admins, to the support network at Foursquare itself. Both are somewhat arbitrary.

    5. That still wouldn't be a huge problem, but now money is committed to the service ( http://foursquare.com/businesses ).

    Does that remove the silly venue from being the forefront of this argument yet?
    • I think community support can work, but you're right that those users supporting the service have to be

      a) trustworthy
      b) singing from the same hymn sheet

      I think 4sq have realised this, and I believe they are not promoting any further superusers at the moment, as several superusers have abused their privilidge.

      I realise this doesn't address the problems that exist at this moment.
    • Exactly. Problem (b) is easy enough to resolve. That's a wiki that the users agree to adhere to when merging/deleting. Problem (a) is a little trickier. Until there are consequences more than "you lose your SU status" then it makes no sense to commit business resources, and bad apples will take over this system. It is already starting down that path. I'll keep my eyes on it and hope for the best for Foursquare. However, I'll remain very cynical that it can be addressed with community support agents coming directly out of the user base.
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  • Carri,

    A SU can not delete any venue (SU3 can but I don't think they exist); they can close any venue and obviously any SU who abuses that power should no longer be a SU, but it takes a lot of work for the foursquare team to track back who the users are that did the merge/closing/etc, which is why they want as many details to strip the SU of that power. It takes time and it's unfortunate.
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  • If you would have actually read my post, I get that your gripe is a larger issue. I was making a minor point about this all starting from a bathroom being "merged/deleted." The fact that a bathroom was a venue amuses me. The fact that it was recreated and deleted again amuses me even more.

    Frankly I don't see it as such a large problem as you're making it out to be. Should people be accountable? Absolutely. But like CT said, she can look at the edit logs and such and hopefully track something down - and as Eric pointed out - it's not like that's a simple "oh here it is" task. It very likely takes some time and dedication to figure out who it is (regardless of the venue). It's not like some evil superuser is sitting in his mother's basement laughing at all of his improper merges and deletions.

    Keep in mind, 4SQ is still a relatively new service. I would imagine that they're still trying to find the best way to "moderate" this service. And to be honest, having the users do it is the best way - unless you can think of a better one... Only problem is which users. Even if there are stringent requirements, bad apples will slip through and ruin it. Even if they don't, the superusers with the best of intentions can still make mistakes. It happens. You learn from them and move on.

    And by that I mean, this situation is really just something to learn from. Foursquare needs the feedback, sure. But provide the feedback and say what you need to say. But to go on and on about how "dangerously flawed" it is makes me want to ask you to take off your tinfoil hat or something. Just all sounds a bit melodramatic. As if 4SQ is the only service, ever, in the history of the internet, to make its existing users administrative people... ya, it's a first alright. And it is also the first service to ever have someone make a mistake... or promote someone that shouldn't be promoted.

    Ya, money is changing hands somewhere and should lead to a higher level of service and all of that... but see above. Pretty much everything I wrote still applies.
    • Sigh. I was going to just let this sit, but feel I have to clarify "dangerously flawed".

      It's "flawed" where the users are admins. Sure, they're just trying it out, it's a new service, etc, but there are models that allow for this to happen already that are being ignored. Digg, Reddit, Wikipedia for instance: all have accountability for their administrative users (albeit a peer based voting system, but still).

      The "dangerous" part is when Foursquare is attempting to monetize this system by suggesting that businesses promote themselves with their Foursquare account. On the surface, this is fine, and should promote the use of Foursquare. At the heart, however, is a flaw that is ignored by Foursquare administrators, and relatively easy to exploit from even one disgruntled employee or customer, that could trash all of the money and work a business spent promoting their location. And Foursquare can't/won't do anything to stop it.

      See? No tinfoil hat required, although the phrase "dangerously flawed" may be a little harsh to get a point across (no big money breaking merges have happened - yet), it isn't as sweeping or presumptive as "in the history of the internet." Just sayin'. Who's melodramatic again?
    • yes, superusers can merge venues into each other so that the venue seems deleted. we know this exists and we know it's a serious issue. we're working on a smart fix that still preserves the superuser tools for people who are not misusing their powers!
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  • Well then, clearly my assessment of the situation is of no value since I am obviously overreacting. Please pardon me for agreeing that allowing a small subsection of the population to potentially affect the entire usergroup is, in fact, a security loophole.

    I should never have dared pit myself against the angelic host of the Foursquare community. I guess I'll hang my tinfoil hatted head in shame and go home...provided it hasn't been deleted (or merged to a deleted location.)

    And before you get all up in arms... please note that the above is SARCASM...based on a very real annoyance at being spoken to like a half-witted 4 year old. :) (Hmmm... sarcasm or not?)
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  • In all honesty I have thought about merging all the invalid venues in my city. I never have, but I've thought about it because you have users creating venues like so and so's pants and so and so's bed, and even though I close them, they're still mayor of it. I don't think they should be able to create a bunch of invalid venues that get closed, and still get the super mayor badge.

    ps. my 2 cents, I don't want to know when you're using the pisser as much as I don't want to know when someone checks in to so and so's bed.
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  • I’m indifferent
    @MistressMissy my 2 cents, I don't particularly want 20 bars, a dozen strip clubs, and venues in languages I don't read showing up on my searches. This doesn't give me the right to vandalize (since I can't delete it, by just merging with a bigger catchall venue) your venues. That falls to user experience expectations.

    If you don't want to see me check into a place you don't like, don't friend me. It's that simple. I don't care to see you at fast food and grandma's house (a venue that should be deleted, if you read other's opinions in here!), so I don't have you added. Easy!
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  • This is necessary:



    Seriously, not to be a dick, but that's just stupid.
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  • I’m indifferent
    @bauserdotcom I posted that to Mashable to at least make sure users were aware of the flaw.

    Oh, and @ack154, your intention failed. Wishing "not to be a dick" doesn't change the facts.
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  • I’m gobsmacked by the stupidity of others.
    You people are missing the point. The point is, unless you are foursquare, LEAVE OTHER PEOPLE'S VENUES ALONE! It doesn't concern you. Foursquare should be the only people CENSORING this application. Foursquare themselves have said that these places are valid venues. IT DOESN'T MATTER WHAT YOU THINK. It doesn't matter if it's a bathroom, or a person's house, FOURSQUARE has said that it's VALID. Get the idea? Or does someone actually need to exploit this particular loophole before someone goes "UHHH WELL DERRRRRR NO ONE SAW THAT COMING!" It's abuse of power plain and simple which is FAR MORE dangerous than someone creating a stupid venue that you may or may not like.
    • You're preaching to the wrong people here. No one here closed his bathrooms. No one here has reason to and knows to leave it alone. The stupid part is what a big deal is being made over a BATHROOM. And trying to post this on Mashable into a COMPLETELY UNRELATED story about Startbucks is absolutely retarded.
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  • Clearly you don't get it ack154. I tried to use small words and everything. It wasn't just a bathroom closed, it was a business as well which if would directly impact Starbucks if someone decided to pull that on them (for example merging their venue into one of their own that they are mayor of). Perhaps you should read what's going on before you comment, I did, it's not that difficult.
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  • I’m apparently speaking a whole other language.
    Ok, let's pretend the bathroom isn't involved. Sorry I even introduced that one.

    The facts you introduced here, I'll address:

    1) I apparently /am/ preaching to the wrong people. The ticket is addressed to foursquare support, but you guys keep piping in like it's in your personal effing email inbox. The issue is foursquare security is broken. It has nothing to do with any individual venue.

    2) I never accused anyone here of closing the bathroom. It was simply a venue I knew personally of, and could use as an example of the core problem. If you wanna use that sploit though, feel free. Foursquare apparently doesn't mind.

    3) The stupid part is you keep believing this has /anything/ to do with a bathroom. Equally stupid is that you guys keep bringing it back up like it was the issue. Let's try to keep our eye on the issue at hand. Please not the ticket was called "accountability for superusers" and not "please let me tell people when I pee."

    4) The post to Mashable was to alert a trusted blog (ok, maybe not so trusted) to a core security issue in a service they touted as a great idea for Starbucks to push out as a marketing campaign.

    5) Using the term "retarded" is another example of being a dick. Your point is illustrated very well.
    • 1) This is an open forum. If you need to have a ticket directly with Foursquare, you're honestly better off emailing them (team@foursquare.com) or Chrysanthe, which you have already been doing.

      2) I didn't say you're accusing anyone. If you noticed, my reply was to the other guy, trying to state how things work... to people that know how things work.

      3) The accountability part still needs to be addressed with 4sq directly. Nothing anyone here can do about it. It is ridiculous because it all STARTED from a bathroom. That's why it keeps coming up.

      4) I fail to see a security issue.

      5) That's retarded.
    • "The issue is foursquare security is broken. It has nothing to do with any individual venue."
      I wouldn't say security is broken, as 4sq is the ones that have to make everyone SUs. so maybe a few people have got su status that miss used it but SUs that have messed with venues(closing real legit major venues) have lost SU status.
      But in this case it was just a bathroom so not worth the time to tracking down the SU for the 4sq guys.
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  • I’m uncaring.
    I agree, MultiOSuser. With most of that. You've landed closer to my point than anyone else in a while here. You might not say security is broken, but I would. The stupid bathroom was just there to show that not only /could/ it be done, but that it /was/ being done. And it only takes one.

    If you'll look at the 'deleted' venue here: http://foursquare.com/venue/47139 (actually a placeholder to merge others into) you'll see that with 7,430 checkins, it is very likely not one single user, but multiple SU2's. All acting with Foursquare's blessing, so the merges are valid.

    I do agree that finding the SU that closed the bathroom isn't important. I believe if Foursquare is unwilling to have a random SU merge all of those Starbucks into a single venue, they should fix the issue instead of ignoring it. How many Frappucino coupons would I get for deleting all Starbucks everywhere? Would you say it was a security issue then?

    (Another issue, although not as destructive, is that venues are awarding things like "free pizza" and "free beer" to their mayors. Consider this: one SU2 makes 30 fake accounts, creates a "Local Bar With Awesome Deal #x" venue with each, and checks in three times to each with the original account. Have one of those very active users ask for SU1, suggest the merge, and confirm them all from the SU2 account. Voila! The SU2 is now the mayor. Yummy beer, and those were all valid merges, so no penalty except to the business giving away the free beer and/or pizza)
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  • 3
    WHOA GUYS! Language!

    Seriously though, it is true that Get Satisfaction is an open forum for foursquare users to help each other out, discuss issues, and basically have a way to connect as part of the great community of users out there. For issues you'd like to communicate directly to foursquare, you should email team@foursquare.com, which creates a private ticket (which I handle), and if you have a private account issue or would like a venue deleted, want to let me know about someone spamming, or incorrect tags, then email me directly ct@foursquare.com.

    Not sure what else I can say on this matter. It's acknowledged. Some (most!) people who use foursquare are awesome, others try to game the system (for...points? bragging rights?) and others are bothered by certain types of venues. The foursquare community is a microcosm of the world out there (we have people using foursquare in Indonesia! Tazmania! Iowa! Egypt!) since we're so big now, and let's face it, some people are kinda crazy. Let's do what we can to work together to make foursquare the best it can be by using the community tools, and please know that our team is working hard to constantly improve, re-think, and re-imagine everything that foursquare is.

    I'm now archiving this thread so we can all move on.

    Chrysanthe
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