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I’m frustrated

lost firefox tags

I have a PC at work with firefox and a Mac at home with both Safari and Firefox; I recently installed the safari add-on; after some time I realised that all the tags I had attributed under firefox disapeared; that is possibly due to safari add-on; because before I never lost my tags; the question is is any known bug? and what is more is there a way to recover my tags?
Best regards
Michele
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  • Hello,

    My guess is that, at some point, the server version of your bookmarks was replaced with the Safari version of your bookmarks. Since Safari itself doesn't have tags, this had the effect of wiping out your tags. This is a known issue; we are working on making Safari a "better citizen" by attempting to store tag information on the side. In the meantime, the known fix is to rollback your sync bookmark history: log into my.xmarks.com and go to "Tools > Explore & Restore Old Bookmarks".
    • Hi Chuck, `
      thanks for your answer; I feared that something similar had happened, although i can remember to have carefully set the settings in order to keep the server version as the primary version, but evidently at a certain point i did the other way round. The problemn is that a rollback wold miss many of the bookmarks I added in the meanwhile; is there a smart way to sync merging the files but without doubling identical bookmarks?
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  • 1
    Here's the work-around I would suggest to get tags and your more recent changes:

    1) On my.xmarks.com, reset the server to the version with tags. This rolls back what's on the server.

    2) On your computer, fire up the setup wizard. Step through the process with your existing user account. At the last step, when you do a sync, it will ask how to reconcile your local bookmarks with what's on the server: do a merge starting with the server.
    • Thank you very much for your help, it seems it worked smoothly; I just have a last question once you set the setup wizard in the way you told, shoud I then reset it to the previous settings (the server prevails on local computers) or not? in another world i always wondered wether the choice made in the wizard process, applies also to all successives sync processes, or not; my concern was (and that's why I had set the server prevailing) that i i wished that all my bookmarks were the same independently from what pc I was working, and I thought that this choice would be the best; but maybe I was totally wrong; so the question is:
      1) the setup wizard choice applies to all successive syncs?
      2) is the merging choice the best suited to work indifferently on several PCs?
      Thank you for your patience and cooperation
      Best
      Michele
    • Sorry for the confusion there, Michele--the setup wizard choice only applies to that initial synchronization; all subsequent syncs are done in an egalitarian fashion.

      The merge option is best for preventing bookmark loss, though we have seen reports of bookmark duplication when using the merge option. Your mileage may vary.
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  • I’m frustrated
    I'm really surprised this issue has remained unsolved after 5 months. I just posted about another minor issue thats been open for a while (
    http://getsatisfaction.com/foxmarks/t..., but this one is a big deal, and just cost me to lose the last several days of bookmarks in order to get back to a state with my tag information.

    If this issue was presented with the safari plugin I most definitely would **not** have installed it.

    Restoring the correct bookmarks was also a pain, due to the other issue I linked to above. I could not determine the latest backup that had tag information, because tag information is not preserved in the HTML export. So I had to manually restore old revisions that had that info until I found one that did. It probably wasn't the latest backup with tag info, but I didn't want to waste more time finding that.
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  • This reply was removed on 2010-02-20.
    see the change log
  • The way I was able to restore the tags is shown here.
    Before anything, disable temporarily syncing to xmarks from your browser.

    1. Find out the date when the tags have been deleted: go to my xmarks website and log in. On the main page, choose Grid View (by default is Classic view). Click twice on "Created On" header to sort the bookmarks by date (starting with the more recent ones). If you see for many bookmarks the same date in the column "Last modified", then that is the date (the DATE!) when the tag problem occurred and you can go on to the next step. Also the "Last Visited" column does not show anything to me, it is just like all bookmarks have never been visited.
    2. Make a note of all the bookmarks created between that DATE! and today (they are sorted already, as per first step). You will need to add them later to the list after you revert back to the tagged bookmarks version.
    3. Revert back to the XMarks version that was created just before the DATE!. On xmarks page, click on Tools - Explore and restore old bookmarks. Click on the "Backup ID" version just before the DATE! and click Restore. Accept the message to restore the old bookmarks.
    4. You should have restored the tags along with the old bookmarks. Verify this by clicking a bookmark with tags (in Classic view) and click Details. You will see the tags in the Tags field.
    5. Add all the bookmarks you saved at step 2, one by one.
    6. Resync your browsers(s) bookmarks.

    I hope this works for you too!
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