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My bookmarks disappeared! What's going on?

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  • I’m Pissed
    DO NOT use xmarks for chrome. i lost 1200 bookmarks and it wiped them on all my machines. they offer no help. DO NOT USE XMARKS.............
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  • I’m hoping for a solution
    The same problem here. I didn't notice it before, because it was just doing wat it was supposed to do. But Thuesday I noticed some bookmarks dissapeared.
    After further investigation I noticed the syncing time is different from my pc clock. Exact one hour! Maybe, other people need to look in to this to.

    But I cannot seem to find a solution to this problem. New profile in firefox, erasing the extension preferences files,.... and so on.
    It only happens on one of the pc's I use xmarks on. On my other pc's syncing time and pc clock are the same after doing a sync!
    I'll add a picture (although ugly)

    I hope this can be fixed, cause I like the concept and it helped me a lot in the past!

    thx in advance

    • I made several syncs but the time never got different or changed in any way.
      Computer and x-marks time are the same.

      But I disabled bookmark syncing and I'm using X-Marks for the moment only for history and remote tabs sync.

      I had to restore my bookmark bar about 25 times, so I'm fed up with syncing bookmarks with X-marks.

      When I have a link I wanna bookmark on another computer, (I got 5!) I put the link in my Dropbox or Mailbox to retrieve it on a different PC.

      Sad enough! Hence to the fact when it was Foxmarks it worked like a charm and now one has to disable the most important function.

      I'm p*****!!
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  • I’m amused
    Hi Guys! Do you think a 3rd-party Firefox add-on, particularly Bookmark DD (Duplicates) may have a hand on this problem?

    Another thing is that I have 2 PC (at home and at work) and I sync both of their bookmarks using xmarks - the one at work has the Bookmark DD add-on (which deletes bookmark duplicates, automatically by default). Any one of these could be causing the problem on my PC.

    I don't have time yet to check thoroughly, but i think that is the problem.. at this time, what I do is simply restore my bookmarks from the xmarks server (and not create a new bookmark for the timebeing) and do it on both of my PCs.
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    • Not sure what your first two sentences say... but that said, FIREFOX (the browser I use) has a SYNC service under tools - third item down:"Set up SYNC"... HOWEVER, I have taken to simply backing up my bookmarks on my desktop[ (with a copy Safely archived on a back up disk)...... Click on the Bookmarks tab... then select "Show All Bookmarks"... then, after the "Library" opens click on the "Import and Backup" tab. After that it's a cinch. The file is stored in HTML. Hope this helps.
    • Yup that helped, HTML file storage works perfectly. Thanks. :)

      With the first 2 sentences I first quoted you and then asked for other bookmark sync services.
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  • 1
    jcviado26

    it seems it may have something to do with multiple computers because that's when the issue started for me. i've used chrome for almost a year now and never had any problems until i started syncing on a second computer.
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    • yup.. exactly.. i have 2 pc's im syncing.. it didnt help either that iv already disabled the bookmarkDD (duplicates finder) add-on that i hav on my FFox.
    • I agree - two computers creates a nightmare for the xMarks server. xMarks is the problem though. It likes to control your computer's browser. God help you if the data on the xMArlks server and the bookmarks in Firefox get into a quarrel - my WHOLE bookmark file just disappeared - at both locations. xMarks to date has been no help, There are better syncing services out there... next time I go with them (in about two days - which is the time it is going to take me to stop crying. Cause THIS is a freekin catastrophe...
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  • I’m frustrated
    I also use two computers please HELP ASAP Thank you Ireally require my bookmarks on my tool bar
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  • I’m frustrated
    I've noticed something about unexpected deletions of the entire contents of a group of folders at once, usually subfolders of just one folder:

    It seems to happen more frequently if you have at least 1000 folders (not all on the same level) at once that actually contain bookmarks, and then you use IE8 for some fairly complicated editting action, such as telling it to move a few entire folders to somewhere else in the folder structure. Just which folders you do these changes in does not seem to be related to which folders show the problem afterwards.

    Not sure if it also happens more frequently if you tell IE8 to both delete a bookmark from a folder and also delete an empty subfolder from that folder.

    Using:

    Xmarks for Firefox v3.9.5
    CheckPlaces v2.4.4 from http://www.andyhalford.com/checkplaces/
    Xmarks for IE v1.3.2
    two computers with 64-bit Windows Vista SP2
    (also have more that hasn't been used lately when seeing this problem)

    This time, at least, I had a recent HTML export containing the deleted items. However, twice previously, I did not have one when seeing this problem, and my.xmarks.com won't let me download the older synchronization containing the missing items, or even inpect those synchronizations to determine just which synchronizations I need. My synchronizations usually contain over 20,000 bookmarks each, and my.xmarks.com doesn't seem to be able to handle more than about 7,000 properly.

    Just telling IE8 or Firefox to restore a previous synchronization is inappropriate because that would lose the tens of thousands of changes I've made since losing the contents of those folders - around 1,500 items lost in them.
    • More on this problem:

      I have seen it with 1000 folders, 22 of them empty, and IE8 moving whole folders around.

      I have not seen it with 999 folders, 23 of them empty, and IE8 making some changes.

      I have not seen it with 2070 folders, 161 of them empty, with all the changes under Firefox except using Xmarks for Firefox and Xmarks for IE to move the results of the changes back and forth.

      This suggests that some part of IE8 has problems when the number of folders reaches 4 digits (decimal).
    • More on this problem:

      I have seen it with 1000 folders, 22 of them empty, and IE8 moving whole folders around.

      I have not seen it with 999 folders, 23 of them empty, and IE8 making some changes.

      I have not seen it with 2070 folders, 161 of them empty, with all the changes under Firefox except using Xmarks for Firefox and Xmarks for IE to move the results of the changes back and forth.

      This suggests that some part of IE8, but not all of it, has problems when the number of folders reaches 4 digits (decimal).

      The pattern of what was deleted suggests that this problem triggers emptying of enough of the lowest level folders in my multi-level folder structure to reduce the number of folders to 1000, with a higher number empty than before.

      This problem MIGHT persuade me to change my primary browser to Firefox if it didn't have a major problem also - whenever I tell it to save a new bookmark, it automatically deletes all bookmarks that match it sufficiently from ALL other folders, even if they are relevant to those other folders, without giving me any chance to tell it to save some or all or them.
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  • I’m frustrated
    Another batch disappeared earlier today - about 800 bookmarks and 30 subfolders. I detected this fast enough to TRY to do a download to restore the set before the problem, but this only gave me a Internal Server Error 500, even after trying twice, then waiting a few hours and doing a third try.

    Since I'm an Xmarks Premium Subscriber, I sent the details using the email method for those subscribers; no human answer yet. Support Request #38533. The last time I used that method, the answer was slow enough that I thought I'd mention the problem here as well, to see if that would make the LastPass/Xmarks employees notice it faster.

    The Preview option under the Xmarks for Firefox Restore Menu looks like it was able to download a larger fraction of my bookmarks than Xmarks for IE; about half of my over 20,000 bookmarks, instead of only a third of them. However, it failed in about the same way - without letting me see any of what it had downloaded.
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  • I’m frustrated
    A few days ago my xmarks sync started getting errors on my iMac. Following the help instructions I backed up the bookmarks, deleted them all and restored them. The iMac is now fine, but when I got to work this morning, all the bookmarks on my work PC in IE have disappeared. XMarks still has them, but they won't syncronize. I have tried the setting that replaces all bookmarks on IE with those on the server, but still don't see any of my bookmarks downloaded. HELP.
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  • I’m MORE THAN JUST FRUSTRATED!!
    1
    Unbelievable!X-marks now kept working wonderfully for over 3.5 years.
    But this morning I openened Firefox on my hubby's PC and all my bookmark files are gone.Desperately I went through all help files like running FF in safe mode,make a new profile and so on until there was no more option to restore my bookmarks.I have to open the bookmarked sites from the browser history that is left now.
    Some of the help sites wouldn't even load before trying to reload them up to 10 times.

    Also, when I open a bookmarked site from the browser history, the bookmark icon (right from the adress) says this site was bookmarked in a special subfolder of my BMs.But when I go to this special folder it is empty.

    ???

    Now I'm LOST.I NEED these stupid bookmarks and there seems to be no way to restore them on my account on hubby's PC atm.

    I DON'T WANT to carry around my laptop again and the more I try the more I get grumpy.

    HELP?
    • Have you tried clicking on Bookmarks under Firefox (after pressing the Alt key if necessary to make it appear), then Organize Bookmarks, then Xmarks, then Xmarks Settings, then Advanced, then Download? If the latest bookmarks set on the server is still correct, this should restore it under the browser.

      If the latest set on the browser is no longer correct, you need to tell it to use one of the older sets instead. To do this, after Xmarks Settings, click on Restore instead to reach the previous list for the Xmarks server (it's easier to find the shorter previous list of those stored on your computer instead).

      One more possibility I've seen lately - If the Bookmarks Toolbar loses its name entirely and also loses its contents, you're likely to have severe problems restoring the bookmarks until you restore the Bookmarks Toolbar name and put at least one bookmark back into it.
    • xMarks is the problem. It likes to control your computer's browser. God help you if the data on the xMArlks server and the bookmarks in firefox get into a quarrel too - my WHOLE bookmark file just disappeared - at both locations. xMarks to date has been no help, There are better syncing services out there... next time I go with them (in about two days - which is the time it is going to take me to stop crying. Cause THIS is a freekin catastrophe...
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  • I just stopped updating all together. It sometimes updates by itself and then my bookmarks are all out of whack but I'm not touching it any longer.
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  • I’m baffled
    My bookmarks are all gone. All passwords gone.

    What's up? I went into the Xmarks website, took an old bookmarks copy, and "Downloaded" it. Yet, on my local copy, the bookmarks are the same.

    Any suggestions on how I can recover my stuff? Thanks.
    • Under which version of which type of Xmarks? Under version 3.9.9 of Xmarks for Firefox, with Firefox 3.6 under 64-bit Windows Vista, I'm currently unable to do synchronizations on either of my computers , and also unable to get a decent error message explaining why in terms useful to users rather than useful only to LastPass/Xmarks employees.
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  • I’m stupid
    I cannot get my bookmarks to stay put! I am using Firefox v3.9.9 in Vista OS. I removed Xmarks because of syncing issues with Firefox Sync. Should I reverse this and keep Xmarks instead?? I HATE having to restore my bookmarks EVERY time I open a browser window. How do I save them so they stay permenetly??
    • Your problem statement is somewhat confusing, and I haven't seen that particular problem, but I'll try to offer a few things that MIGHT help anyway.

      I'm also using Firefox under Vista.

      You could check your Firefox version number. I'm aware of the 3.6.* series of versions, and Firefox 4, but nothing in between. The Xmarks for Firefox add-on does have a version 3.9.9, but I'm currently having enough problems with it that I would not recommend using that version.

      I haven't tried the Firefox Sync add-on. However, I have noticed that new versions of Firefox often come with the Firefox Sync add-on already included, so you may need to check if that add-on is enabled after each time you upgrade to a newer version of Firefox.

      Having two synchronizer add-ons installed at once is a known cause of problems similar to those you're having. Looks like you already know that you should not use the Xmarks for Firefox add-on and the Firefox Sync add-on at once, but you may still need to check your list of add-ons to make sure that there is no third synchronizer add-on installed.

      Do you have both Firefox 3.6.* and a non-beta version of Firefox 4 installed on the same computer? If so, I've noticed that they share at least part of their database, so it's unlikely to be a good idea to have a synchronizer add-on installed under both.

      It looks like you may have written that you are using Xmarks for Firefox 3.9.9 in one sentence, and then written that you have removed it in the next sentence. Which is correct? Or are you referring to removing an older version called just Xmarks rather than a newer version called Xmarks for Firefox instead?

      If this does not help, I suspect that you will have to wait until some LastPass/Xmarks employees return from their shared vacation or bad weather outage or Easter break or whatever to get any better help.
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  • This reply was removed.
    see the change log
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  • Ok
    I just restarted my computer and VOILA!, no bookmarks!
    I did every possible method to reload them but every time I get "Unknown error"!
    I have xp, the latest Firefox, all I did was restart!!!!!

    I have mailed them and no one gives a poop!
    I am at a loss, the server has them, made an html file to add but again, nothing!

    Should I blow my brains out now or later?

    Any admin guys there that can check my account and find the problem?
    hockeyrick@hotmail.com-will give you all the sordid details!!!
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  • - Skills acquisition
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  • I am on my Samsung Galaxy II 4G Phone and want to know how to get to all sites I've bookmarked quickly. I dont have any toolbars, etc. on my phone. Pls. Help!!
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  • I’m frustrated
    The Solution is to Delete X Marks they obviously don't care about there product , they don't talk to you they don't answer questions they don't fix anything !!!
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  • After the new update. All my bookmarks are gone. Just the ones under the root folders are still exists. The ones under subfolders are all gone. 1 week ago I still had them.

    Where are they?

    I use FF.
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  • when You are over eighty friends does not grow in the threes
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  • Those laughing marks does not come to my compuuta , because
    I use Swedes letters
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  • I love follow everyday life and often make fun of my mistakes . One
    of the best is my walking stick , what I keep looking for . Reason is
    I do not use it all the time ,
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  • I thank You giving back my bookmarks , it make me young agein .
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