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I’m anxious

unknown error 3

Hi,

I just got the following error message:

Unknown Error(3), please visit our help pages.......

Which I did, but can't find anything relevant.

Advice anyone ?
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  • This is covered in some detail in the original topic by this name:

    http://getsatisfaction.com/foxmarks/t...

    Generally speaking, a new Firefox profile folder is called for:

    http://support.mozilla.com/en-US/kb/B...
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  • Have gotten the same annoying error for the past 3 days now...weird :-/
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  • I have the same problem, on Mac and PC, but only with Firefox. Internet Explorer (PC) and Safari (Mac) synch just fine. This has only begun occurring in the last few days. I'll try to get some log info.
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  • I have encountered and fixed this problem several times now. And it just happened again.

    I miss Foxmarks. It worked.
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  • I get this error on 2 linux machines. Can't get it to work at all with Windows XP
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  • I’m frustrated
    Unknown error 3 on two windows machines, completely wiped out 75% of my bookmarks on the last successful synch, and will no longer synchronize. fwiw, my Linux machine synchs fine, and all bookmarks (afaik) are accounted for.

    [2009-06-17 07:59:59] >>> POST http://api.xmarks.com/internal/server...
    [2009-06-17 07:59:59] >>> Body is: {"mid":"fw0rqo07","cid":"xmfx"}
    [2009-06-17 08:00:00] >>> Callback ({status:0, version:0})
    [2009-06-17 08:00:13] ------ Xmarks/3.1.1 (/Places) starting sync with sync.xmarks.com ------
    [2009-06-17 08:10:52] >>> POST http://api.xmarks.com/internal/server...
    [2009-06-17 08:10:52] >>> Body is: {"mid":"fw0rqo07","cid":"xmfx"}
    [2009-06-17 08:10:53] >>> Callback ({status:0, version:0})
    [2009-06-17 08:11:39] >>> POST http://api.xmarks.com/internal/server...
    [2009-06-17 08:11:39] >>> Body is: {"mid":"fw0rqo07","cid":"xmfx"}
    [2009-06-17 08:11:40] >>> Callback ({status:0, version:0})
    [2009-06-17 08:11:40] Starting Wizard: Never Synched
    [2009-06-17 08:11:45] >>> GET http://static.xmarks.com/FX/wiz.json
    [2009-06-17 08:11:45] >>> Callback ({status:0, use_bib:true, flavor:"normal", anchor:"identity-box", position:"after_start", posx:0, posy:140, popup_style:"padding: 12px; background-color: transparent; opacity: 1.0; width: 420px; -moz-appearance: none; margin: 0px; padding: 0px; border: none;", box_style:"background: transparent url('http://static.xmarks.com/FX/bubble_bk...) no-repeat; height: 126px; padding: 0; margin: 0;", container_style:"width: 250px;", text_style:"margin: 12px 12px 4px 126px; width: 270px; padding: 0; font-size: 14px", title_style:"padding: 0; margin: 0; margin-top: 4px; font-size: 18px; font-weight: bold;", title_english:"Almost Done!", desc_english:"Click here to finishing installing Xmarks.", desc_style:"margin: 0px 12px 4px 126px; font-size: 14px;", close_style:"margin-top: 8px; margin-right: 6px; cursor: pointer; height: 12px; width: 12px;", etag:"\"1a144-3c7-468b654823a80\""})
    [2009-06-17 08:12:09] ------ Xmarks/3.1.1 (/Places) starting status with sync.xmarks.com ------
    [2009-06-17 08:12:09] Entered Status...
    [2009-06-17 08:12:09] >>> POST http://sync.xmarks.com/sync/bookmarks...
    [2009-06-17 08:12:09] >>> Body is: {}
    [2009-06-17 08:12:09] >>> Authenticating...
    [2009-06-17 08:12:09] >>> POST https://login.xmarks.com/login/signtoken
    [2009-06-17 08:12:09] >>> Callback ({status:0})
    [2009-06-17 08:12:09] >>> POST http://sync.xmarks.com/sync/bookmarks...
    [2009-06-17 08:12:09] >>> Body is: {}
    [2009-06-17 08:12:09] >>> Callback ({username:"snurfle", status:0, toprev:597, isreset:false})
    [2009-06-17 08:12:09] Success: Account verified.
    [2009-06-17 08:12:09] ------ Xmarks/3.1.1 (/Places) starting getProfileNames with login.xmarks.com ------
    [2009-06-17 08:12:09] >>> POST http://login.xmarks.com/user/profiles...
    [2009-06-17 08:12:09] >>> Body is: {"log":{"mid":"fw0rqo07","serp":3,"ssEnabled":true,"st":[{"u":1},{"u":1},{"u":1},{"u":1},{"u":1},{"u":1},{"u":1},{"u":1},{"u":1},{"u":1}]}}
    [2009-06-17 08:12:09] >>> Callback ({status:0, profiles:{}})
    [2009-06-17 08:12:09] GetProfileNames succeeded; response is ({status:0, profiles:{}, auth:(void 0)})
    [2009-06-17 08:12:09] Success: Operation successful
    [2009-06-17 08:12:17] ------ Xmarks/3.1.1 (/Places) starting initial sync with sync.xmarks.com ------
    [2009-06-17 08:12:17] Entered Merge...
    [2009-06-17 08:12:17] >>> POST http://sync.xmarks.com/sync/bookmarks...
    [2009-06-17 08:12:17] >>> Body is: {"manual":true,"log":{"mid":"fw0rqo07","serp":3,"ssEnabled":true}}
    [2009-06-17 08:12:22] >>> Callback ({username:"snurfle", status:0, commands:[{action:"insert", args:{name:"Bookmarks", ntype:"folder", modified:1212525434, unid:"fh0yb4i1-2", tnid:"FvPhC3"}, nid:"ROOT"}, {action:"insert", args:{name:"Recently Bookmarked", url:"place:folder=BOOKMARKS_MENU&folder=UNFILED_BOOKMARKS&folder=TOOLBAR&sort=12&excludeQueries=1&excludeItemIfParentHasAnnotation=livemark%2FfeedURI&maxResults=10&queryType=1", ntype:"query", pnid:"ROOT"}, nid:"fhb0rd45-0"}, {action:"insert", args:{name:"Recent Tags", url:"place:sort=14&type=6&maxResults=10", ntype:"query", pnid:"ROOT"}, nid:"fhb0rd45-1"}, {action:"insert", args:{ntype:"separator", pnid:"ROOT"}, nid:"QOwOX3"}, {action:"insert", args:{name:"Bookmarks Toolbar Folder", ntype:"folder", modified:1167160386, pnid:"ROOT", description:"Add bookmarks to this folder to see them displayed on the Bookmarks Toolbar"}, nid:"x7JsJ1"}, {action:"insert", args:{name:"Bookmarks Toolbar Folder", ntype:"folder", modified:1205070981, pnid:"ROOT", description:"Add bookmarks to this folder to see them displayed on the Bookmarks Toolbar"}, nid:"FvPhC3"}, {action:"insert", args:{ntype:"folder", name:"Firefox and Mozilla Links", pnid:"ROOT"}, nid:"ZvPhC3"}, {action:"insert", args:{ntype:"folder", name:"Firefox and Mozilla Links", pnid:"ROOT"}, nid:"Q7JsJ1"}, {action:"insert", args:{name:"Keyword Searches (From Opera)", created:1154664469, ntype:"folder", pnid:"ROOT"}, nid:"Rkvw51"}, {action:"insert", args:{name:"Quick Searches", ntype:"folder", pnid:"ROOT", description:"Handy searches that can be performed in the location bar"}, nid:"L7JsJ1"}, {action:"insert", args:{name:"Quick Searches", ntype:"folder", pnid:"ROOT", description:"Handy searches that can be performed in the location bar"}, nid:"6wPhC3"}, {action:"insert", args:{name:"Trash", created:1154664469, ntype:"folder", pnid:"ROOT"}, nid:"Wkvw51"}, {action:"insert", args:{description:"ZDNet UK - Where Technology Means Business. Find out about Technology News, Product Reviews and Price Checks at ZDNet UK.", created:1162572932, url:"http://news.zdnet.co.uk/itmanagement/..., ntype:"bookmark", modified:1212525515, pnid:"ROOT", icon:"data:image/png;base64,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", name:"10 flagrant grammar mistakes that make you look stupid - ZDNet UK"}, nid:"taJsJ1"}, {action:"insert", args:{description:"This web site, for 1290 WHIO WHIO AM FM AM1290, features internet audio, online radio, movie showtimes, music news, entertainment news, concert tour information, and a local event calendar all geared for the Dayton, Ohio Miami Valley area. A Cox Radio site programming News Talk, the site also offers singles personals, news, weather, traffic, and the ability to buy CDs and DVDs. Also featuring Sean Hannity, and Rush Limbaugh.", created:1162945573, url:"http://1290whio.com/news/election2006..., ntype:"bookmark", visited:1162952289, pnid:"ROOT", name:"1290whio.com: News"}, nid:"RqX4L3"}, {action:"insert", args:{description:"This web site contains instructions for making charts in Microsoft Excel, ranging from easy to advanced, including standard and enhanced charts.", created:1165369055, url:"http://peltiertech.com/Excel/Charts/A..., ntype:"bookmark", visited:1165378243, pnid:"ROOT", name:"Add a Horizontal Line with Error Bars"}, nid:"GlHst1"}, {action:"insert", args:{name:"attractors_water.swf (application/x-shockwave-flash Object)", created:1161199522, url:"http://thecleverest.com/content/attra..., ntype:"bookmark", pnid:"ROOT", icon:"data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABAAAAAQCAYAAAAf8/9hAAABC0lEQVQ4ja2Sy4kDMQxAdZgi3I6qcR/CFbgH1eASdEgBLmIuuQw5DOTtIYw2Q3YJbFYgBJL19LPwocjHAFVFRDisiDDnBOB+uXAVYSslE27LwlWE++XyAEQEEZGQdV1PyYdupWTyoXtr3yOICO6elbZSTo9/0q2UM8DM/g+wt/YW8DLCMwB4Wx34fQfvIJkXEYwx8goRkZd43sdtWbgty+mkAFJrRVU5rKrmP3iWvTX21l78MsbA3Zlz0ntnjJFaa00/QERgZrg77o6ZIe6eD49Oeu+YGXNOzCw7M7ME11ofo48xMDPWdUVV6b2nBTCzBKoqAEdRADkC7o6qZgUzy25qrRkH0nc641/lC6Vy9SLeKiRGAAAAAElFTkSuQmCC"}, nid:"gaJsJ1"}, {action:"insert", args:{name:"BBC - History - Games - CDX", created:1159016227, url:"http://downloads.bbc.co.uk/history/an..., ntype:"bookmark", pnid:"ROOT"}, nid:"ZFoGW1"}, {action:"insert", args:{description:"A Chinese film is nicknamed Curse of the Golden Corset after debate over its revealing costumes.", created:1166727642, url:"http://news.bbc.co.uk/2/hi/entertainm..., ntype:"bookmark", visited:1185411551, pnid:"ROOT", icon:"data:image/x-icon;base64,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

    (180 pages of crap later...)

    tp://www.mcmaster.com/", ntype:"bookmark", modified:1240146531, pnid:"ftpnsij0-2", icon:"data:image/png;base64,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"}, nid:"ftpnsij0-p"}, {action:"insert", args:{name:"J&L INDUSTRIAL SUPPLY: Metalworking's First Choice Online", created:1196780625, url:"http://www.jlindustrial.com/cgi/jisrhm", ntype:"bookmark", modified:1240146531, pnid:"ftpnsij0-2", icon:"data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABAAAAAQCAYAAAAf8/9hAAAAx0lEQVQ4jd2SsQnDQAxFP1xxkEJw4E5F4MCFu4DhJvAEHsKdF8gEN4EhdTqvYMgEniUr/BQhJg53BCdNSCEQknj/Iwmca34T+DNAE4RNkOxwqr8CACCAvFqinwWM0bMJwq4teL0ctgOcGMZeCYCx1+2AutqxCUInhvO5ygNir0kFJ4ZODLu2IABOQ5kGPBdf89NxT6+WADhGnwY4McswAHq15Fwz9konhl4tvdplHw8301DeAdNQLipeLcfo355x5fS3XvmTuAHOmoFXdMRczgAAAABJRU5ErkJggg=="}, nid:"ftpnsij0-q"}, {action:"insert", args:{name:"MSC Industrial Supply Co. Home Page", created:1196780754, url:"http://www1.mscdirect.com/cgi/nnsrhm", ntype:"bookmark", modified:1240146531, pnid:"ftpnsij0-2", icon:"data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABAAAAAQCAYAAAAf8/9hAAAAl0lEQVQ4jX2T4Q0FIQiDvw3cfwtGuM14f457tSIkJlKhLSRCH2mnw7JvBTIzAzKkWLF482u/FhbBY/iVwJVK3QluI2xFcWl+1U+CUveGjnRUr3DLrf2U8LndsgsAeSxN5jvyx8b7CDTE3tZsZv9va630AzDligMQshS9d3lhG95s2QtdQP/HXtg5mByOBHUfsA/3L6sxYj953kRe3zdcRAAAAABJRU5ErkJggg=="}, nid:"ftpnsij0-r"}, {action:"insert", args:{name:"Carr Lane Mfg. Co., tooling components and toggle clamps", created:1196796357, url:"http://www.carrlane.com/", ntype:"bookmark", modified:1240146531, pnid:"ftpnsij0-2", icon:"data:image/png;base64,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"}, nid:"ftpnsij0-s"}, {action:"insert", args:{name:"Industrial Supplies Inventory Management Solution Specialists Customized Cost Savings", created:1196956925, url:"http://updikesupply.com/", ntype:"bookmark", modified:1240146531, pnid:"ftpnsij0-2"}, nid:"ftpnsij0-t"}], toprev:597, rev:597})
    [2009-06-17 08:12:22] Returned error: Unknown error occurred (3).(3)
    [2009-06-17 08:12:22] Will retry at Wed Jun 17 2009 08:27:34 GMT-0400 (Eastern Daylight Time)
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  • I’m frustrated
    reply to "simple fixes"
    (https://addons.mozilla.org/en-US/fire...)
    "Both problems you mention have readily-available solutions:

    Missing bookmarks: You can recover older versions of your bookmarks via the Explore & Restore tool at https://my.xmarks.com/

    Unknown Error: Generally this means that your Firefox bookmark store has become corrupted and needs replacing. See http://getsatisfaction.com/foxmarks/t... for more details on how to fix that.

    And if that *doesn't* fix the problem, please contact us via our support options! http://www.xmarks.com/about/help "

    ok... here we go:

    [2009-06-17 15:32:15] >>> POST http://api.xmarks.com/internal/server...
    [2009-06-17 15:32:15] >>> Body is: {"mid":"fw2fqd5k","cid":"xmfx"}
    [2009-06-17 15:32:17] >>> Callback ({status:0, version:0})
    [2009-06-17 15:32:17] Starting Wizard: Never Synched
    [2009-06-17 15:32:22] >>> GET http://static.xmarks.com/FX/wiz.json
    [2009-06-17 15:32:22] >>> Callback ({status:0, use_bib:true, flavor:"normal", anchor:"identity-box", position:"after_start", posx:0, posy:140, popup_style:"padding: 12px; background-color: transparent; opacity: 1.0; width: 420px; -moz-appearance: none; margin: 0px; padding: 0px; border: none;", box_style:"background: transparent url('http://static.xmarks.com/FX/bubble_bk...) no-repeat; height: 126px; padding: 0; margin: 0;", container_style:"width: 250px;", text_style:"margin: 12px 12px 4px 126px; width: 270px; padding: 0; font-size: 14px", title_style:"padding: 0; margin: 0; margin-top: 4px; font-size: 18px; font-weight: bold;", title_english:"Almost Done!", desc_english:"Click here to finishing installing Xmarks.", desc_style:"margin: 0px 12px 4px 126px; font-size: 14px;", close_style:"margin-top: 8px; margin-right: 6px; cursor: pointer; height: 12px; width: 12px;", etag:"\"1a144-3c7-468b654823a80\""})
    [2009-06-17 15:32:57] ------ Xmarks/3.1.0 (/Places) starting status with sync.xmarks.com ------
    [2009-06-17 15:32:57] Entered Status...
    [2009-06-17 15:32:57] >>> POST http://sync.xmarks.com/sync/bookmarks...
    [2009-06-17 15:32:57] >>> Body is: {}
    [2009-06-17 15:32:58] >>> Authenticating...
    [2009-06-17 15:32:58] >>> POST https://login.xmarks.com/login/signtoken
    [2009-06-17 15:32:58] >>> Callback ({status:0})
    [2009-06-17 15:32:58] >>> POST http://sync.xmarks.com/sync/bookmarks...
    [2009-06-17 15:32:58] >>> Body is: {}
    [2009-06-17 15:32:58] >>> Callback ({username:"snurfle", status:0, toprev:599, isreset:false})
    [2009-06-17 15:32:58] Success: Account verified.
    [2009-06-17 15:32:58] ------ Xmarks/3.1.0 (/Places) starting getProfileNames with login.xmarks.com ------
    [2009-06-17 15:32:58] >>> POST http://login.xmarks.com/user/profiles...
    [2009-06-17 15:32:

    lots of time passes...

    [2009-06-17 16:17:56] >>> Callback ({status:1010, errormsg:"Invalid server response"})
    [2009-06-17 16:17:56] Returned error: Failed to parse server response(1010)
    [2009-06-17 16:17:56] Will retry at Wed Jun 17 2009 16:47:57 GMT-0400 (Eastern Daylight Time)
    [2009-06-17 16:18:01] ------ Xmarks/3.1.0 (/Places) starting initial sync with sync.xmarks.com ------
    [2009-06-17 16:18:01] Entered Merge...
    [2009-06-17 16:18:01] >>> POST http://sync.xmarks.com/sync/bookmarks...
    [2009-06-17 16:18:01] >>> Body is: {"manual":true,"retry":2,"log":{"mid":"fw2fqd5k","serp":3,"ssEnabled":true}}
    [2009-06-17 16:18:22] network request failed; status is 804b000e
    [2009-06-17 16:18:22] Returned error: Network timeout(2152398862)
    [2009-06-17 16:18:22] Will retry at Wed Jun 17 2009 17:18:23 GMT-0400 (Eastern Daylight Time)
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  • Thanks for the extensive info, snurfle; this is unfortunately a challenging error to fix without information from the xmarks.log.

    It looks like from your first log posting to your second you were able to restore your bookmarks on the Xmarks server, but it's not clear to me what's happening in the bit you clipped out of the second log--were there any lines in the "lots of time passes..." section?

    The Network timeout at the end suggests that your connection to the Xmarks server isn't reliable for some reason.

    If the version of the bookmarks that you find at https://my.xmarks.com/ isn't missing anything that you need in your browser, I think your best option is probably to try a download via Tools > Xmarks > Settings: "Advanced": "Download". This overwrites your current Firefox bookmarks with what's on the Xmarks server, though, so make sure that there's nothing in your Firefox bookmarks on that computer that you couldn't stand to overwrite.

    If that doesn't work, give it a few more tries and let us know if you get the same error each time. It's unusual for a network timeout or a "Failed to parse server response" to happen with the Xmarks server, so I'm not quite sure what could be the root cause there. If your computer is portable, trying it on a different internet connection might help.

    Let us know, and sorry for the trouble! I often wish the Xmarks extension could more gracefully recover from such problems.
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  • is there any simple way to do to fix this problem? i can not understand what you all are talking, but i really need to fix the "error 3", i can not syncronize my bookmark for 3 days.
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  • Hey Jane,

    Can you try Eric's suggestion posted above?

    "I think your best option is probably to try a download via Tools > Xmarks > Settings: "Advanced": "Download". This overwrites your current Firefox bookmarks with what's on the Xmarks server, though, so make sure that there's nothing in your Firefox bookmarks on that computer that you couldn't stand to overwrite."

    Let me know if that works for you.

    Thanks
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