Frigidaire Dryer E68

  • Problem
  • Updated 4 months ago
Our Frigidaire Dryer GLEQ2152ES developed the E68 button stuck issue. It is under 3 years old. We have tried pressing all the buttons lightly, but this isn't working. It still starts the drying cycle, then starts beeping and cuts off blinking error E68. It just so happens we just ended up replacing the waching front load washer due to an error code that the repair person wanted over 400 dollars to replace. So we just bought a new machine! Don't tell me I am going to have to buy a new dryer also!
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Posted 6 years ago

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, Employee

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I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.getsatisfaction.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.

Sincerely
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
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Christina Wendel

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i dont want to buy a new dryer i just want my 2 yr old one fixed for no cost
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Anna Lamy

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Just tried emailing this guy...not a good contact, as emails are being rejected.....Frustrating since I have the same problem....I guess I should contact 8 on Your side here in the Tampa area.
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Anna Lamy

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Just tried emailing this guy...not a good contact, as emails are being rejected.....Frustrating since I have the same problem....I guess I should contact 8 on Your side here in the Tampa area.
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Chris Polk from Electrolux contacted me to resolve my problem with the dryer. The control board was replaced today, so hopefully no more E68 error codes! I'll post again afer a few loads to share the outcome.
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s

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I have the same problem. Going nuts today and I doubt I will be able to get my clothes dry. Wonderful. This dryer is only about 2 years old. Super frustrating because our old dryer was working just fine but we decided to "upgrade".
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Matt Pearce

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I am having the same problem after about 2 years. Unfortunately the warranty is only 1 years. Wow, 1 year is not a long time. My parents have had their washer and dryer for over 20 years with no problems. Last time i buy Electrolux junk!
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, Employee

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Contact me for assistance: ChrisPolk@electrolux.com
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Matt Pearce

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Chris, your email just bounced back. It said "User ChrisPolk (ChrisPolk@electrolux.com) not listed in Domino Directory"
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, Employee

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Matt,
I don't know what the Domino Directory is. Try my e-mail without any capital letters.

chrispolk@eletrolux.com

Thanks,
Chris
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Matt Pearce

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Hi Chris, i appreciate your responses here. The bottom line is that i have to replace my logic board at the cost of about $300 after having this dryer for 2 years. The guarantee was only 1 year for this machine, and the warrantee is only 6 months on the new logic board. Needless to say I will never buy another Electrolux product again, nor can I recommend it to anyone. Stick with Bosch or Miele, more efficient, nicer design, and they don't break after two years.
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Ryan Thomas

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Hi Chris,

Who should I contact w/ the same problem but for a different model? I have a stackable Electrolux dryer that is about 2.5 years old. It just keeps beeping & won't complete a load. Model # is feqb4000fs0.

Thanks,

Ryan
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, Employee

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Mr. Thomas,

This is Chris Polk again from Electrolux. E-mail me your serial number and contact information and I will look into the problem for you. My e-mail address is chris.polk@electrolux.com
Thanks,
Chris Polk
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Denise

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Hi, Chris
I e-mailed you a few days ago and have not had a reply. I am truly fed-up with my dryer, Besides a e68 error code I am also getting dr error code...With all the persons complainind this machine should have been recalled......Folks is there some legal stance that we can take?
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Ryan Thomas

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Thanks Chris. I've just emailed you my dryer's info.
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, Employee

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Mr. Thomas,

I received your e-mail and will reply directly to you. Thanks for providing the model and serial number.

Chris Polk
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Ryan Thomas

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Chris - I wanted to thank you for your help. The repairman came & replaced a shorted out control board. I ran 4 loads yesterday & it worked great!

Thank you,

Ryan
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Christina Wendel

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how much did it cost ?i cant see paying more to fix it then i did to buy it.
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Sadie McConner

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I have the same problem on my Frigadaire front loder dryer.
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Joey

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I have the washer and dryer both are CRAP and sit out in my shed now I went and bought a Maytag set ! I will never as long as I live ever owen any thing with name of Frigidaire attached to it !
I am hanging on to them waiting for the class action suit ! By the way, I am very happy with the Maytag set! it's nice to have clean clothes again !!!
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april

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So...when my dryer was actually under warranty at the 10th month, I had a repairman come out to fix a washer valve, and look at the dryer while he was there because I had the E-68 code. He unplugged it, reset the computer or whatever, and it began working again until of course several months later when it was out of warranty. I paid 100.00 for someone to come out but because I had it unplugged for awhile before he got there, it wouldn't throw the code while he was there. Now, here I am again 11 months later and the dryer won't work at all. I am so FED Up with Frigidaire and their worthless service. Not to mention the problem should have been fixed when it was still under warranty, not at a cost to me of 300-400 now. This wasn't a cheap laundry set. I really hope someone is able to get a class action suit going since Frigidaire refuses to fix this common problem due to their poor design. If anyone finds out anything please email me at sallenalexander@gmail.com.
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Mark Lawson

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We have the same problem. Dryer is not even 2 1/2 years old. repairman has been here 2 times for issues with the dryer. We have also had problems with the washing machine. Like Michelle, we are frustrated and tired of spending more money on a washer and dryer that was not cheap to start with. I am really missing my old fashioned set. We had it for about 10 years and it was working when we "upgraded".
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ynotcabanero

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Same thing; I knew it was stupid in the first place to buy the matching dryer; any cheap one with moisture sensor does the job. Definitely no buttons are stuck; I removed the panel and everything looked fine (plastic button to spring to tiny button that clicks on circuit board. Nothing burnt out or anything and all clean. And right; it was an expensive machine and is only a few years old. Can't believe people just accept having to buy a new $200 board! There should at least be some sort of screw the fancy settings, just shut up and work override. That's like your car not being drivable because a power window is stuck. It's not some sort of safety issue; nothing is overheating or overloading. In my case it started beeping on its own after sitting around unused for a week (cycling through dryness options) so had to be unplugged for me to not go crazy. When attempting to actually use it, if I can get it started before the error, it just goes for 1-10 minutes. Workaround is to set temp higher than usual, grab a book, sit down, then restart when it quits. Now the dryness button did stop responding. Like a self destructing 'screw you customer' system. Definitely no more Frigidaire/Electrolux for me.
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evilcarrot78

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This is EXACTLY what mine did! I wasn't in the room and the dryer wasn't running and it started beeping with E68. It is the dryness button malfunctioning on mine as well. I just got off the phone with Frigidaire, and as expected they gave me the old "BEND OVER AND WE'RE NOT USING LUBE!" treatment. I've filed a complaint with the Better Business Bureau, I encourage EVERYONE here to do the same. If I knew how to start a class-action suit, I would do that too. I'm so tired of corporations screwing consumers, I want vengeance now. "Self destructing 'screw you customer' system" is EXACTLY how I would describe it. Ugh, I'm SO mad...
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evilcarrot78

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This is EXACTLY what mine did! I wasn't in the room and the dryer wasn't running and it started beeping with E68. It is the dryness button malfunctioning on mine as well. I just got off the phone with Frigidaire, and as expected they gave me the old "BEND OVER AND WE'RE NOT USING LUBE!" treatment. I've filed a complaint with the Better Business Bureau, I encourage EVERYONE here to do the same. If I knew how to start a class-action suit, I would do that too. I'm so tired of corporations screwing consumers, I want vengeance now. "Self destructing 'screw you customer' system" is EXACTLY how I would describe it. Ugh, I'm SO mad...
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mstrsmel

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I have the same problems with my set. I will NEVER buy Frigidaire again.
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mstrsmel

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I have the same problems with my set. I will NEVER buy Frigidaire again.
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Tiffany Carter

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I have the same problem and actually used to work at a fridgadaire washer/dryer plant. I have gone threw this stuipd flipping machihine i dont know how many times and it still flashes the stupid E68 even i do ever figure it out i will never buy another fridgadaire as long as i life. Even after working for them for seven years. :(
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Carol Ramie Register

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I have the same problem flashing and beeping Error Code E68 and after reading all the same comments, I am wondering why there is not a recall on this.
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Tiffany Carter

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My guess after have been through my machine a number of times it has to be sometime major and they dont want to have to replace that many. Probly just waiting til they move the whole business to Mexico to admite it is a big problem so it is exteremly difficult for anyone to get help with it. Having worked at the plant assembling these and not being able to find the problem, they say in their book "stuck Button" I say harness or just bad equipment period. They need to stuck it up and say it is their mistake before someone house burns down or something. That is probly going to be what it takes.
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Wendy LeBlanc

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I am having the same problem with my front load dryer and it is a shame that I had to go to this website to find out anything. I could not find out anything on the Frigidaire website at all.
We just keep getting the E68 code and it's beeping, we have 5 people in this household so one day without a dryer can cause havoc in my house.
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Tiffany Carter

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Ok so through my research and my know personal knowlegde of working there and disassembling and assembling the machine. I noctice that the machine only acted up when there was high humidity levels, so i got a humidty gage and borrowed a dehumidafire and put it in the basement waited about 4 - 5 hrs to let the dehumidafire do its thing and bam it works. so just a test for my fellow suffers make note of the humidity and look it getting a dehumidafire. Suck to have to buy that just to run your dryer but better than buying a new dryer. My humidity levels where 95% before the dehumidafire and dry started to work agian at 80 - 85% ive dried about five loads now no prob.
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Mike

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I have a feeling that you are right. Seems that when the humidity in my basement is low, I don't have this issue AS OFTEN as when the humidity is higher.
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smiller0920

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I too am getting the e68 error code. I have been getting it for a year or so on and off but now it's bad. I have noticed like Tiffany that when it is a really hot day it tends to do it more. I live in AL so the humidity/heat thing is an idea to look into. I have also noticed that my door is a little 'sprung' and it doesn't close well sometimes. I got it to work tonight by jiggling the door when I closed it. So far so good. SO maybe the e68 code is part of the door switch too, who knows?!?!?! I do know this dryer needs to be recalled for sure!
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mstrsmel

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I just had my door switch replaced (AGAIN) and I'm still getting the same problem. Also I live in Colorado, we have fairly dry air here, But I'll try the humidity idea... I'm so angry I bought these machines.
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Mike

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Same here. I get "dr" and "E68" ona 2 year old dryer.
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Matt Pearce

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This is "class action suit" material here in my opinion. Funny how this same part is going bad just after the warranty is up. They do not stock most Frigidaire parts in South America where I bought the dryer, so you have to have parts shipped from the US. All of my Frigidaire and Electrolux products have had a string or problems, guess only thing I can do is never buy their cheap crap again.
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ZQSu

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Same here two days ago. No any button is really stuck and E68 failure keeps pop-up. It took me one day to figure out the issue. It is its design issue. When it needs to detect button input, it uses internal resistor inside ULN2004A as its pull-down resistor. Specification of ULN2004A says it is 10.5K. But in my dryer, actual value is 20.5K. I believe its software also sets up internal pull-up resistor of the micro controller pin. So it makes micro controller always reads high voltage -- same as button pressed. One side of the button is 3.3K pull-up resistor to 5V. What you need to do is to put one 10K resistor pull-down to GND on the other side of the button.

My dryer is back to work after one 10K pull-down resistor is added.
$185 ++ saved.

Hope it helps others.
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dmanleysr

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I have the E68 code on my Frigidaire dryer LEQ6000ES2. How and where can I add this 10K resistor? I have six switches on my circuit board.
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dmanleysr

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ZQSu what button are you referring to when you said "What you need to do is to put one 10K resistor pull-down to GND on the other side of the button."???