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Cubase not loading following the Windows 10 update


Has anyone encountered this problem where Cubase Elements 8 will not install, the screen gets stuck on Windows Installer "Preparing to install". This happened after the latest Windows 10 update was installed
Steinberg Support were initially helpful in sorting the "elcencer" however when this did not resolve the issue they have have not responded to my emails requesting further assistance on a number of occasion

Any help will be apprecited.

I didn't find the right solution from the Internet.

Medical Animated Explainer

Thank you.
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