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Connection problem

Hi. I can't seem to load a .csv file onto my offline tool. This is the first time I'm using it. I keep getting this message:
Sorry, you've discovered a problem in our software that we didn't fix yet. Please help us by reporting it on Include the current link from the address line above, steps you've been taking before you encountered the problem, your OS and browser and the error message that comes below.
Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) app/2.3.0 Chrome/56.0.2924.87 Electron/1.6.11 Safari/537.36
A problem occurred while loading the data for your chart. This may happen if internet connection disappeared. Make sure you have a good one and try again.

There is no "line" that I can see at the top of the window
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